- Teams are groups of 2 or more people who interact and coordinate their work to accomplish a specific goal. There are different types of teams including vertical, horizontal, and special purpose teams. - Effective teams go through various stages of development including forming, storming, norming, performing, and adjourning. Team size, diversity, roles, and cohesiveness all impact team performance. - Conflict is inevitable in teams but can have positive impacts if managed well. Techniques for handling conflict include collaboration, compromise, and negotiation to reach win-win solutions.

1. Teamwork CHAPTER 21 0

6. Work Team Effectiveness Model Exhibit 21.2 0

7. Formal Teams Vertical - composed of a manager and subordinates, sometimes called functional or command teams . Horizontal - composed of employees from the same hierarchical level but from different areas of expertise. Special-Purpose - created outside the formal organization for special projects and disband once project is completed. 0

15. Stages of Team Development Exhibit 21.5 0

21. Development of Team Norms Carryover from other experiences Explicit statements from leaders or members Critical events in team’s history Primacy: first behavior precedents Team Norms Exhibit 21.7 0

25. Model of Styles to Handle Conflict Competing Collaborating Avoiding Accommodating Compromising Assertive Unassertive Uncooperative Cooperative Assertiveness (Attempting to Satisfy one’s own concerns) Cooperativeness (Attempting to satisfy the other party’s concerns) Source: Adapted from Kenneth Thomas, “Conflict and Conflict Management,” in Handbook of Industrial and Organizational Behavior, ed. M. D. Dunnette (New York: John Wiley, 1976), 900. Exhibit 21.9 0