This document provides etiquette guidelines for business meetings and interactions in the workplace. It discusses etiquette with superiors such as remaining professional, making small talk, and offering compliments. Etiquette with peers includes treating colleagues with respect, keeping conversations appropriate, and giving credit. When dealing with difficult people, the document recommends staying calm and thoughtful in your responses.

1. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

2. BUSINESS MEETING ETIQUETTE _ FORAM PATEL
ETIQUETTE AT WORKING PLACE _
INTERNAL
Business Etiquettes
Prepared by Ms. Foram Patel

3. ETIQUETTES AT
WORKPLACE_INTERNAL
SUPERIORS, PEERS AND
SUBORDINATESWith great professional power comes great
professional responsibility. The ability to work well
at your job is a must, but being able to continually
conduct yourself in a professional manner is equally
critical. One embarrassing miscue could send you
packing in a hurry.
Workplace etiquette is an essential thing to keep in
mind as having good etiquette will improve
relationships with your co-workers and boss. The
standards for etiquette vary across industries so it is
important to get a feel for what is expected of you.BUSINESS MEETING ETIQUETTE _ FORAM PATEL

4. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

5. ETIQUETTES WITH
SUPERIORS:• Know your boundaries. Your boss is always your
boss, no matter how well you get on or how much they
value your opinion.
• Always remain professional and remember that they
are in a position of seniority to you. Do not offer advice
unless asked.
• Make it personal. Ask after the little ones and lesser
halves, but keep within polite parameters.
• Careful answering back could be taken as witty
repartee and disagreeing as a brave challenge, but
approach both with caution.
• When a work crisis erupts, ride out the panic before
sharing it with the boss. They expect solutions notBUSINESS MEETING ETIQUETTE _ FORAM PATEL

6. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

7. ETIQUETTES FOR
SUPERIORS:Do not always stay behind your desk – For everyday
conversations about budgets, meetings, or reports, you can
remain seated behind your desk. But for anything that is not
part of the daily routine – meeting a client, an interview, a
review - stand up. If you welcome that person and shake his
or her hand while standing over your desk, you set up a power
play. You seem in charge and also dominating and
impenetrable, which will hurt any attempt for an honest or
frank conversation. Some business executives keep a
separate table in their office for occasions like this.
BUSINESS MEETING ETIQUETTE _ FORAM PATEL

8. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

9. Do not skimp on small talk – Granted small talk can prove
uninteresting - who really cares that much about the weather
- but this basic information helps your employees connect
with you. The small talk is extremely important. You must
have the BLT factor: believable, likable and trustworthy. The
only way to get to know someone is through that BLT factor.
BUSINESS MEETING ETIQUETTE _ FORAM PATEL

10. Do not use text messaging slang in E-mails – Your spouse or
child may understand what 'lol' means when you shoot them a
quick text message, but in an e-mail to your client, it looks
sloppy and inappropriate. Treat initial e-mail exchanges like
business letters. As you get to know the person you e-mail
with, you can write more casually.
Do not avoid compliments – Some bosses think positive
feedback will encourage employees to start coasting. But no
compliments to your employees at all, and you will soon end
up with a disgruntled herd. Find a justified compliment to pay
someone, and make this a regular occurrence. It is important
for bosses to recognize talent and help talent grow because
that is what keeps a company vital.
Do not offer casual comments about clothes – This comes
down to how you phrase it. If you think your employee looks
nice, try something like, "Thank you for always looking soBUSINESS MEETING ETIQUETTE _ FORAM PATEL

11. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

12. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

13. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

14. Do not dress sloppy – You will set the tone for work attire.
First ask yourself what the day will bring. Your clothes must fit
well. Nothing should hang loose. Wear items neither too big
nor too tight.
Do not add employees on social networking sites – When your
employees or clients go home at night and log onto Facebook,
it is likely a respite from the workplace and a way to connect
with people outside of the office. If a boss adds them on
Facebook, they can feel nervous about what to share and who
to associate with. You should avoid making first contact on
social networking websites like Facebook and Twitter. If your
employees reach out to you, go ahead and accept.
BUSINESS MEETING ETIQUETTE _ FORAM PATEL

15. Do not forget your facial expression – As a boss, you have
likely figured out a good poker face for negotiating. No doubt
you are still developing that. You should always work on your
"boss face”. A boss that scowls drives employees away. A
boss that grins encourages an overly lax atmosphere. Shoot
for an expression of concentrated attentiveness, and flash that
smile when necessary.
BUSINESS MEETING ETIQUETTE _ FORAM PATEL

16. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

17. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

18. DEALING WITH YOUR BOSS:
Your future promotion will, in part, depend on the way that you deal
with your boss, both in the day-to-day context of your job and when
you have more formal review discussions. There are some important
principles of good business behavior to be observed if this relationship
is to be successful from both party’s point of view:
1. However informal the relationship may be, you should never forget
that your boss has responsibilities within the company hierarchy
which he must observe. Do not put him in embarrassing or unfair
positions and support his decisions even though you may have strong
reservations about them.
2. Be loyal to him and to your colleagues. Do not allow yourself to be
drawn into criticizing your peers or retailing office gossip, and defend
your boss from criticism when necessary; equally, you should give
your subordinates the benefit of the doubt and be prepared to take
personal responsibility for their mistakes.
3. If you have complaints which concern your boss, address them, in
confidence, to him in a reasoned and reasonable way – do not use theBUSINESS MEETING ETIQUETTE _ FORAM PATEL

19. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

20. DEALING WITH YOUR BOSS:
4. If you are dissatisfied with the way your boss has dealt with an
issue, you should only refer the matter to a more senior person
with his knowledge and with a sufficient period of notice to allow
him to reconsider. You should never go over your boss’s head for
a decision or report a concern without following this routine.
5. You should adopt a style of personal behavior which ensures
that you fit in with the team in which you work. This does not
mean that you have to become faceless; simply make sure that
your talents and efforts are not obscured from your colleagues and
your boss by differences of style.
No one can guarantee that his boss will fully appreciate his
potential. What you can and should do is make sure that your
behavior in the workplace is as thoughtful and considerate to
your colleagues as it is to the third parties with whom youBUSINESS MEETING ETIQUETTE _ FORAM PATEL

21. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

22. ETIQUETTES WITH PEERS:
•Colleagues should be treated with respect. Make all
your colleagues feel equally valued and, if you are in a
position of seniority, do not let single people out for
either excessive criticism or praise.
•Not all topics of conversation are suitable for office
chitchat, especially in an open plan environment. Do
not embarrass your colleagues by discussing
inappropriate or personal topics and resist the
temptation to gossip about other members of staff.
•Try to keep your work life and private life separate as
much as possible and this includes limiting your
personal calls. However, it is important to open up aBUSINESS MEETING ETIQUETTE _ FORAM PATEL

23. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

24. ETIQUETTES WITH PEERS:
•• Support your workmates and they will do the same
for you in your hour of need. If you can see someone
is particularly busy or stressed there may be some way
you can help without affecting your own workload too
much
•• Always credit colleagues where it is deserved;
never steal ideas or take credit for something that was
not your idea.
•• Be willing to dedicate time and effort to your
relationships with colleagues. This may mean giving
up an evening for some after work drinks or going out
for lunch together once in a while.BUSINESS MEETING ETIQUETTE _ FORAM PATEL

25. ETIQUETTES WITH PEERS:
•• However petty, juvenile or ruthless your
colleagues may seem, remind yourself that they are
human beings with lives outside the office. Treat all
colleagues with courtesy, irrespective of hierarchy.
•• Always say please and thank you. A few nice
words can keep the mood of the office uplifting or at
least keep the mood from turning foul. When you
pass co-workers in the hallway and this person is not
particularly your friend, smile or nod.
•• Refrain from being loud. For those without an
office door to close, the most frequent complaint
made is about noise from other people in the workBUSINESS MEETING ETIQUETTE _ FORAM PATEL

26. ETIQUETTES WITH PEERS:
•Be sensitive to others’ need for privacy. Do not read someone
else’s faxes, emails, mail or computer screens. Only share
personal things at work that you wouldn’t mind reading in
next week’s newspaper.
•Keep your work area tidy. Try not to be messy. A messy
cubicle or desk shows how confused and careless you are, and
that you are not clear about yourself. Also, it can reflect your
personality or personal life at home. So do not let people
think that you are always an unorganized person.
•Do not consistently interrupt people. Doing so will suggest
that your time or opinion is more important than theirs.
•Stay away from gossip. Office gossip might not make or
break your career but it can cause a lot of unnecessary stressBUSINESS MEETING ETIQUETTE _ FORAM PATEL

27. BUSINESS MEETING ETIQUETTE _ FORAM PATEL

28. DEALING WITH DIFFICULT
PEOPLE
How to Deal with Difficult People
1. https://www.youtube.com/watch?v=kARkOdRHaj8
2. https://www.youtube.com/watch?v=iQ40QK1lIOM(shown)
Think Fast, Talk Smart: Communication Techniques
3. https://www.youtube.com/watch?v=HAnw168huqA (can be shown)
IF You GET THIS, Your LIFE Will CHANGE! | Simon Sinek | Top 10 Rules
4. https://www.youtube.com/watch?v=nJxQ2kUGJkA (Simon Sinek)
5. How to Deal with a difficult Boss
https://www.youtube.com/watch?v=nSi5R8txxmI
BUSINESS MEETING ETIQUETTE _ FORAM PATEL

29. P r e p a r e d by F O R A M P A T E L