No matter what the situation, social etiquette rules should be followed Possessing a high level of etiquette knowledge and skills builds confidence and instills the perception of trustworthiness in others.

1. Global Business Etiquete
HR DEPARTMENT
EXTRAMARKS EDUCATION PVT. LTD.

2. " Business etiquette is the subtle,
redefining difference which enables
people to excel and succeed in
today’s corporate culture."
Cindy Grosso.

3. You May Think You’re Polite, But
How Much Do You Really Know
About Global Business Etiquette?

5. Etiquette is… |Definition
Ethical and socially acceptable
behavior regarding professional
practice or action among the
members of a profession in their
dealings with each other.

6. But etiquette isn’t
recognized as one
uniform set of
standards around
the globe…
For example, a
hand gesture in
one country may
have the exact
opposite meaning
in another culture!

7. Why are global etiquette and
cultural differences important
to us?

8.  As global business continues to expand,
the critical element of a successful
business outcome may be the
appreciation and respect for cultural
differences.
 You will need to utilize your knowledge
of cultural diversity and intercultural
communication during your
professional interactions.

10. China
Japan
Czech Republic
Denmark
1. In all but one of the following countries it is
expected that you bring a gift to a business meeting.
In which country is it NOT expected?

11. China
Japan
Czech Republic
Denmark
1. In all but one of the following countries it is
expected that you bring a gift to a business meeting.
In which country is it NOT expected?

12. a high-five
holding hands while
walking
a handshake
a hug or kiss on the
cheek
2. In Saudi Arabia, which is considered a popular
gesture of friendship between men?

13. a high-five
holding hands while
walking
a handshake
a hug or kiss on the
cheek
2. In Saudi Arabia, which is considered a popular
gesture of friendship between men?

14. confidential
smelly
inappropriate
very important
3. In Great Britain, tapping your nose indicates that
something is:

15. confidential
smelly
inappropriate
very important
3. In Great Britain, tapping your nose indicates that
something is:

16. 15% tip
the more the better
no tip at all
50% tip
4. When treating a client to a business meal in China,
the most appropriate tipping strategy would be:

17. 15% tip
the more the better
no tip at all
50% tip
4. When treating a client to a business meal in China,
the most appropriate tipping strategy would be:

18. Mouth
Feet
Arms and Legs
Arms, Legs and Hair
5. When treating a client to a business meal in China,
the most appropriate tipping strategy would be:

19. Mouth
Feet
Arms and Legs
Arms, Legs and Hair
5. When treating a client to a business meal in China,
the most appropriate tipping strategy would be:

20. No matter what the situation, social
etiquette rules should be followed
When should you be particularly aware of
your manners?

22. Consider some of
the benefits of
etiquette…

23. 23
Consider some of the benefits of
etiquette…
 Gives professionals
the tools to impress
clients and
colleagues.
 It puts others at
ease so that
business can be
conducted.

24. 24
and…
 Helps to establish
rapport with
others more
easily.
 Builds confidence
and helps create
a winning style.
•Gives the
organization an
overall polished,
professional image.

25. 25
and
Possessing a high level of etiquette
knowledge and skills builds confidence
and instills the perception of
trustworthiness
in others.

26. 26
Introductions
 When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

27. 27
When making an introduction…
 Give a piece of
information about
the person—it can
be a conversation
starter.
“This is Sue, she
just opened a
new store in
town.”

28. 28
What?
 LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

29. 29
Don’t Jump!
 Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

30. 30
Smile, you’re on Candid Camera!
 Be an active
listener—smile,
nod, make eye
contact and agree
when
appropriate.

31. 31
My Space
 Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
 Give them a breath
mint!

32. 32
Build your vocabulary!
 Avoid vulgar
references and
swear words.
 Poor language IS
NOT professional
and offends
some.

33. 33
Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to continue
investing themselves in developing a
relationship with you and your
company.

34. 34
Mind your own business!
 Don’t ask personal
questions!
Like…
How much did that cost?
Why did they divorce?
Did you get a raise?

35. 35
You’ve got to be kidding!
 Gossip—keep it to
yourself!
 Gossip: Everyone
wants to hear it
until it’s about
them!

36. 36
Hold the door.
 Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

37. 37
The door is closing…
 At an elevator,
those in the
elevator should
get off before
anyone else get
on.

38. 38
Meeting Seating
 Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

39. 39
Does anyone know what time it
is?
 If you are attending
the meeting—be on
time!
 On time means
arriving a few
minutes BEFORE the
meeting begins.

40. 40
Who’s in charge of this meeting?
 If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
 Get yourself organized.
 Greet the participants
as they arrive.

41. 41
You’re Ringing
 When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!

42. 42
Rapid Response
 Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

43. Honor your working hours
 Working nine to five thirty doesn’t mean
that you arrive at nine and leave at five
thirty .
 It means you work from nine to five thirty
.
 Socializing at the coffee pot or eating
breakfast at your desk does not constitute
working.

44.  Five minutes may not seem like much to
you, but it may seem like stealing to your
manager or CEO, especially a small or a
busy office.
 Spending 10 minutes on a personal phone
call is only a small part of an eight and
half hour day, but 10 minutes a day
equals 50 minutes a week-almost an hour
of unproductive time

45.  If you start getting ready to leave at 5:15,
charge out of the office at 5:19, and
screeching out of the parking lot, you’ll
give the impression that you can’t wait to
leave-not a professional attitude.
 If you cut short a telephone conversation
with a customer because it is quitting
time, you may lose business .

46.  If you arrive at a meeting late your
actions say, “my time is more valuable
than yours; you aren’t important to me.”
 Those few extra minutes may make a big
difference in a way you are considered for
promotions or raises.
 Be honest .
 How many hours do you really work?

47. Be friendly
When you are new, you need people to
help you with your duties, explain
procedures, and show you where to get
information or material you’ll need.
Make an extra effort to get along with
everyone, but don’t try too hard.

48.  Ask your new coworkers to have lunch
with you; lunch is a great opportunity
to get to know each other.
 Remember that offices work best when
individual efforts support the team
effort.

49. Keep personal information to
yourself
 Friendliness aside, don’t let your life
become the office soap opera.
 When someone asks, “how are you?”
don’t spill your guts.
 Some of the information could be used
against later
 If you can’t control your mood or your
mouth, be quiet

50.  The same advice goes, of course, for
sticking your nose into others’ personal
business.
 Don’t.
 Never discuss or question salary or any
other confidential or personal information
with co workers.

51. 51
Never, Never, Never…
 Burp
 Snort
In general:
DO NOT make
ANY bodily
noises that are
rude and
disgusting!

52. 52
Allergies and colds happen,
but…
 DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise,
excuse yourself
and find a place
away from
others.

53. 53
Finally…
 Take time to say “please” and “thank
you” more often.
 Don’t forget to say “Hello” rather than
“Hi”.
 Say “you’re welcome” rather than “no
problem.”

54. Presented by
YUVRAJ ZALA
THANK YOU