Professional Ettiquette- Introduction to Basics - Part 1 by Christine Mambondiani Sasa
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Professional etiquette defined, its importance and how can it be exhibited in the workplace and its importance in business communication .
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This document discusses proper attitude and etiquette in corporate and professional settings. It begins by using a story from Kung Fu to illustrate the importance of having an open mindset when learning. Several key points about attitude are then made, including the benefits of being positive, focusing on learning skills from the bottom up, and emptying one's cup of preconceived notions. The document then defines etiquette and explains its importance for social interactions and leaving a good impression. Specific guidelines or "dos and don'ts" are provided around corporate etiquette when interacting with coworkers, including maintaining professionalism, respecting others, and adhering to workplace policies. The overall message is that attitude and etiquette are crucial for success in corporate
Professional etiquette
the customary code of polite behavior in society or among members of a particular profession or group.
Workplace etiquette
This document discusses key topics in workplace etiquette including customer service, phone etiquette, email etiquette, business dress, and office space etiquette. It emphasizes treating internal and external customers with respect, listening to customer concerns, and knowing when to escalate difficult situations to a supervisor. Specific guidance is provided around answering phones professionally, returning calls promptly, writing clear email subject lines, and dressing appropriately for the office environment. Maintaining professional conduct through respecting others' personal space and introducing oneself are also covered.
Office etiquette
Office Etiquette or
Office Manners
What is Office Etiquette or Office Manners? and why it it Important?
When someone at work interrupts you while you're talking, shows up late for a meeting or swipes your lunch from the break-room fridge, you probably wonder how a person could be so rude. All these things are breaches of etiquette, an unofficial code of conduct that dictates how coworkers treat each other on the job. Etiquette's importance extends into all areas of your life, including the way you dress, eat and work with others.
Office Etiquette: Basic rules of office conduct
Here are few rules that you need to follow at all times while you are at your workplace. These are certain codes / rules you should abide by.
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The document discusses social etiquette and diversity. It provides tips for proper greetings including introductions and handshakes. It emphasizes the importance of remembering names. It also discusses showing respect for different cultures, such as appropriate gestures and customs in Asian, European, African, Middle Eastern, South American, and other cultures. The document stresses being sensitive to differences in gender, sexual orientation, physical abilities, and promoting inclusion and avoiding stereotypes or generalizations. Finally, it offers guidelines for polite dining etiquette.
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The document provides guidelines on proper office etiquette. It recommends greeting everyone when entering the office to create a friendly environment. It suggests addressing seniors formally and holding doors open for others. Specific guidelines are given for appropriate clothing, keeping one's desk neat, etiquette in elevators and while walking, smoking only in designated areas, and being polite through behaviors and language.
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Office Etiquette: Basic rules of office conduct
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The document provides guidelines on proper office etiquette. It recommends greeting everyone when entering the office to create a friendly environment. It suggests addressing seniors formally and holding doors open for others. Specific guidelines are given for appropriate clothing, keeping one's desk neat, etiquette in elevators and while walking, smoking only in designated areas, and being polite through behaviors and language.
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This document provides an overview of workplace etiquette presented by R. Kirupananda Rathinam, Manager of HR. It discusses what workplace etiquette entails, including proper behavior towards coworkers, customers, dress, communication. Specific topics covered include office etiquette like arriving on time, professional appearance, introductions; meeting etiquette such as being on time and engaged; email etiquette like including greetings and proofreading; phone etiquette like speaking clearly and actively listening; and messaging etiquette regarding tone, timing and privacy. The presentation aims to help employees understand appropriate conduct and interactions in professional settings.
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- Maintaining a professional attitude at work and avoiding loitering or spending excessive time socializing.
- Being polite, cordial and respectful to all coworkers, even if they shout at you, and avoiding taking issues personally or escalating conflicts.
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Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
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The document provides guidelines on business etiquette. It discusses expectations for social behavior in business settings. Some key points covered include:
- Etiquette refers to codes of behavior that establish social expectations. In business, etiquette is marked by hierarchy rather than gender.
- Proper introductions, email communication, telephone etiquette, dining etiquette, office etiquette including in meetings and workspaces, dress code, and handshakes are important aspects of business etiquette.
- Following etiquette helps make a good first impression, facilitates cross-cultural communication, enables productivity and collaboration, and reflects professionalism and confidence. It prevents misunderstandings and builds strong relationships.
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The document discusses various etiquette guidelines for professional settings. It provides tips for behaviors such as being punctual, asking before borrowing others' items, dressing appropriately for the office, avoiding gossip, using polite phrases, not interrupting others, speaking quietly, and refraining from loud noises. The document emphasizes that etiquette distinguishes human behavior and helps people earn respect. It also outlines some basic rules of business etiquette related to introductions, telephone calls, business meals, meetings, and interpersonal conduct.
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The document provides guidance on developing professionalism for customer service employees. It defines professionalism as having strong character and values focused on providing high-quality service. Qualities of a professional include self-respect, balancing task and people skills, solving problems creatively, and maintaining appropriate boundaries between work and personal life. The document also outlines behaviors to avoid like negative attitudes, poor hygiene, and issues with body language or language skills. Tips are provided for correcting unprofessional behaviors and enhancing professionalism.
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This document provides an overview of workplace etiquette presented by R. Kirupananda Rathinam, Manager of HR. It discusses what workplace etiquette entails, including proper behavior towards coworkers, customers, dress, communication. Specific topics covered include office etiquette like arriving on time, professional appearance, introductions; meeting etiquette such as being on time and engaged; email etiquette like including greetings and proofreading; phone etiquette like speaking clearly and actively listening; and messaging etiquette regarding tone, timing and privacy. The presentation aims to help employees understand appropriate conduct and interactions in professional settings.
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The document provides guidance on business and workplace etiquette. It discusses the importance of respecting all individuals regardless of generational differences and experience levels. Specific etiquette tips include introducing people, using formal names until asked otherwise, shaking hands firmly while making eye contact, and saying "please" and "thank you." Professionalism is defined not by money, credentials or job title, but by behaviors such as treating others well, communicating effectively, upholding commitments, and maintaining integrity. Good telephone etiquette involves speaking clearly, asking permission before using speakerphone, introducing yourself on calls, and keeping voice messages brief.
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Etiquette refers to codes of behavior and social graces. This document discusses the importance of business etiquette in fostering professionalism, clear communication, and positive first impressions. Proper etiquette enhances status at work and makes interactions more comfortable. Some key aspects of business etiquette covered include email etiquette, telephone etiquette, meeting etiquette, dining etiquette, office etiquette, and business card etiquette. Following basic etiquette rules can help one conduct themselves appropriately in social and professional situations.
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The document discusses professional etiquette and manners in the workplace. It defines etiquette as codes of polite and respectful behavior. It emphasizes treating all people with kindness, respect, and integrity. This includes maintaining privacy, avoiding gossip or politics, being considerate with language and equipment use, and preventing harassment, discrimination, or intimidation. Good etiquette promotes positivity, productivity and success in professional settings.
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The document discusses professionalism in the workplace. It defines professionalism as relating to workplace values and behaviors. It lists several behaviors that are considered professional, including handling responsibilities with passion, achieving results, giving feedback, and being a team player. The document also discusses dressing appropriately, communicating effectively, meeting deadlines, and taking responsibility. Overall, the document provides guidance on displaying proper conduct, interactions, and appearance to be viewed as a true professional in the workplace.
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Work ethics and corporate culture are important for any organization. Work ethics refers to moral principles related to work like being on time, working hard, and having loyalty. Corporate culture is the shared beliefs and practices that define how a company operates. There can sometimes be a disconnect between individual work ethics and a company's culture. Despite challenges, each person should focus on adding value through their highest priority tasks and by doing what they believe is right. Doing good work with integrity and kindness is important, even if the results are not immediately clear.
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This document provides an overview of interview skills and job applications. It discusses what an interview is, preparing for interviews, and the interview experience. Preparation is key to success, including researching the organization and job, anticipating questions, and practicing. Successful interview strategies include making a good first impression through appearance and body language, knowing yourself and your experiences, knowing the company and job profile, and being prepared to answer common interview questions. Proper dress, preparation, listening, and addressing any doubts or queries are important for both the interviewer and interviewee.
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Office etiquette guidelines include:
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- Maintaining a professional attitude at work and avoiding loitering or spending excessive time socializing.
- Being polite, cordial and respectful to all coworkers, even if they shout at you, and avoiding taking issues personally or escalating conflicts.
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Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
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The document provides guidelines on business etiquette. It discusses expectations for social behavior in business settings. Some key points covered include:
- Etiquette refers to codes of behavior that establish social expectations. In business, etiquette is marked by hierarchy rather than gender.
- Proper introductions, email communication, telephone etiquette, dining etiquette, office etiquette including in meetings and workspaces, dress code, and handshakes are important aspects of business etiquette.
- Following etiquette helps make a good first impression, facilitates cross-cultural communication, enables productivity and collaboration, and reflects professionalism and confidence. It prevents misunderstandings and builds strong relationships.
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The document discusses various etiquette guidelines for professional settings. It provides tips for behaviors such as being punctual, asking before borrowing others' items, dressing appropriately for the office, avoiding gossip, using polite phrases, not interrupting others, speaking quietly, and refraining from loud noises. The document emphasizes that etiquette distinguishes human behavior and helps people earn respect. It also outlines some basic rules of business etiquette related to introductions, telephone calls, business meals, meetings, and interpersonal conduct.
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This document discusses professional etiquette and its importance. It begins by outlining how etiquette can benefit one's career by differentiating them, building confidence, and demonstrating commitment. It then defines etiquette and outlines critical topics to consider, including etiquette basics, professional appearance, office etiquette, dining etiquette, and networking. Specific guidelines are provided around behaviors, communication, attire, and dining manners to make a positive professional impression.
Basic Workplace Etiquett
Workplace etiquette refers to socially acceptable behaviors and conventions for interacting professionally with coworkers. Maintaining proper etiquette creates a respectful and productive work environment. Key aspects of workplace etiquette include being punctual, dressing appropriately, avoiding gossip, asking before borrowing items, using polite phrases, not interrupting others, keeping a reasonable volume level, and being sensitive to coworkers' privacy. Following basic etiquette helps ensure respect among coworkers and positive daily interactions.
Business etiquettes
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We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Kimber2012 professional etiquette
This document discusses professional etiquette and its importance. It begins by outlining how etiquette can differentiate you, build confidence, and honor excellence. The document then defines etiquette and discusses critical topics like etiquette basics, professional appearance, office etiquette, dining etiquette, and networking. Etiquette basics include behaviors like maintaining eye contact and proper introductions. Professional appearance focuses on grooming, wardrobe, and business casual attire. Office etiquette covers phone, email, meetings and making a good first impression. Dining etiquette stresses arriving on time and proper table manners. Networking emphasizes mingling, eye contact, and contributing positively to conversations.
Business etiquette
Etiquette refers to social norms and expectations for behavior within a society or group. Business etiquette differs from social etiquette in that it focuses on hierarchy and professionalism rather than courtesy. Good business etiquette includes practices like proper email communication, introductions, dining etiquette, telephone etiquette, appropriate office and cubicle behavior, meeting etiquette, business card exchange, dress code, and networking. Mastering business etiquette helps one appear more polished, professional, and confident in work settings.
Workplace etiquette & manners
This document defines workplace etiquette and manners. It discusses that etiquette establishes rules for socially acceptable behavior and is derived from French meaning "ticket" to getting things you want. Good etiquette distinguishes humans from animals. Maintaining etiquette avoids negative confrontation, politics, tensions and conflicts while promoting effective communication, organization, employee satisfaction, productivity and a stress-free workplace. Basic etiquette includes exhibiting a positive attitude, using good eye contact, appropriate introductions with titles, rising during introductions, listening skills, respecting others, monitoring conversation volume, maintaining privacy, avoiding interruptions and gossip. Making a positive impression involves arriving on time, exercising maturity, respecting others' expertise, proper posture, using manners like "please
Business Etiquette
Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, this is possible through better communication.R Ravindra Kumar has 30 years of experience working in worlds largest Life Insurance Company LIC OF INDIA in India and abroad at Fiji Islands. Presently working as Regional Manager in LIC OF INDIA.
As a Coach, Facilitator, Manager and Trainer, He has been Helping Professionals
Achieve their Career Goals since the 1999.. He is having much passion and interest
coaching to Sales Executive, and Management professionals from corporations, as he
is working with employees from all levels of organizations and Internationally Educated
Professionals, as well as students and graduates from colleges and universities.
Throughout his career, he worked with clients of outplacement and career transition
firms, colleges, and community employment centers. In his work, has provided
Coaching and consulting to clients of all levels of organizations - Vice President to
Employees beginning their careers.
Widely travelled Sri Ravindra Kumar is a multilingual leader and Spiritual Mentor with a
wide experience in multi-cultural and global environment. Reading, music,creative
presentations and development of human resources are his areas of special interest.
Business Etiquettes
The document provides an overview of important business etiquettes including first impressions, handshakes, introductions, grooming, office etiquette, email etiquette, interviewing etiquette, mobile etiquette, and dining etiquette. It emphasizes that first impressions are formed quickly and are important, and covers best practices for greetings, dress, behavior, and communication in professional settings.
Workplace and Business Etiquette
The document provides information on workplace and business etiquette. It discusses appropriate dress code, manners like saying please and thank you, keeping your desk tidy, and avoiding gossip at work. For business etiquette, it emphasizes greeting people, paying attention, being aware of nonverbal cues, and putting your phone away. It also discusses proper greetings, introductions, thank you notes, telephone etiquette, and voicemail. Finally, it outlines the importance of workplace and business etiquette for building strong relationships, promoting a positive atmosphere, reflecting confidence, and preventing misunderstandings.
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This document discusses the importance of office etiquette in maintaining a productive work environment. It identifies several behaviors that are important for proper workplace etiquette, such as refraining from gossip, asking before borrowing items, being courteous, and being sensitive to others' privacy. Improper behaviors like poor hygiene, making excessive noise, and frequent interruptions can bother coworkers. Following good etiquette principles can foster more positive and professional relationships at work, enable better teamwork, and help resolve conflicts constructively. Upholding strong etiquette can also benefit individuals in terms of developing professionalism, gaining respect from colleagues, avoiding a negative reputation, and increasing opportunities for career growth.
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The document discusses various aspects of professional etiquette. It defines etiquette and explains how it benefits professionals by differentiating them, enabling confidence, and honoring excellence. It outlines critical etiquette topics like appearance, office etiquette, and dining manners. Specific guidelines are provided around dress codes, phone and email use, meeting behavior, and proper dining etiquette like table settings and manners. The importance of etiquette training is discussed for enhancing soft skills needed for career success.
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This document discusses workplace culture and etiquette. It defines workplace culture as shared beliefs, values and expectations among employees that influence behaviors. Workplace culture is important as it can increase productivity, satisfaction, and reduce turnover. The document outlines appropriate attire for men and women and provides examples of cultural attire in Malaysia. It emphasizes maintaining professionalism through one's appearance, language and behaviors.
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Business etiquette involves following social norms and conventions to make a good impression in professional settings. It includes proper introductions, appearance, communication techniques, and etiquette for meetings and dining. Introductions should mention higher authorities first and include eye contact and a firm handshake. Dress and grooming should be simple but classy. Emails should be concise and use proper grammar, while phone calls involve listening carefully and identifying yourself. Meeting etiquette involves thanking attendees, avoiding distractions, and setting an agenda. Observance of business etiquette helps one be confident, exhibit professionalism, and develop successful relationships and opportunities.
Social etiquettes
This document discusses various social etiquettes for different situations. It begins by defining etiquette and distinguishing it from manners. It then explains the importance of etiquettes in daily life. The document outlines dos and don'ts as well as specific etiquettes for dining, the office, power dressing, workspace, cubicles, telephone use, and voicemail. Examples of etiquette include speaking softly near others, thanking waiters politely, dressing appropriately for the office, respecting others' workspaces, playing music quietly, answering calls promptly, and keeping voicemail messages short and simple. The document provides guidelines for polite and respectful behavior in social and professional settings.
Social graces
Social graces refer to the skills used to interact politely in social situations, including manners, etiquette, deportment, and fashion. Good manners involve considering others' feelings to be liked and respected. Etiquette rules govern socially acceptable behavior and distinguish humans from animals. Common social graces include using "please", "thank you", "you're welcome", and "I'm sorry" and displaying proper handshake, introduction, telephone, email, dining, office, meeting, business card, and dress etiquettes. Following social graces is important for professional success.
Grooming for success training module
t is crucial that the first impression makes a lasting impact. Professional image create positive impressions with your clients and prospects. Knowing how to manage personal presentation will help the young professionals to be confident. Your customers are not only convinced in what goes on in the transaction but would be quietly assessing you on your appearance, posture, social etiquette and graces.
The aim of this presentation is to equip young executives with the information and skill necessary to ensure that their personal and professional image does not detract from the productiveness of their commercial effort, or the image of their employer.
Grooming for success training module
The document provides guidance on various aspects of professionalism and effective communication, presentation, and decision-making. It outlines best practices for appearance, etiquette, communication strategies, overcoming barriers, leadership, stress management, interviews, rejections, and decision-making. Key recommendations include dressing professionally, practicing active listening, emphasizing positivity, setting goals and priorities, delegating tasks, managing stress through exercise and relaxation, sending thank you notes after interviews, staying positive despite rejections, gathering all relevant facts before deciding, and monitoring decisions made.
LESSON-2-WORK-ETHICS.pptx
This document discusses work ethics and expectations. It defines work ethics as a set of moral principles regarding proper conduct in the workplace. The document then lists some common work ethics that employees should demonstrate, such as honesty, punctuality, integrity, loyalty, teamwork, productivity, reliability, commitment to excellence, professionalism, attitude, cooperation, and good grooming habits. Basic guidelines for workplace grooming include wearing appropriate business attire, being well-groomed, avoiding distractions, and presenting a professional appearance.
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- 1. PROFESSIONAL ETIQUETTE INTRODUCTION TO BASICS PART 1 09/05/17 PREPARED BY – C MAMBONDIANI SASA
- 2. PROFESSIONAL ETIQUETTE DEFINED • Rules governing socially acceptable behaviour • The conduct or procedure prescribed by authority to be observed in social or official life . • How professional you are can be evident in the way you behave , speak ,listen and treat others, successful people have mustered the art and always give positive first impressions.
- 4. PROFESSIONAL ETIQUETTE IN-DEPTH SOURCE: SOVICK SANTRA (2010)
- 5. WHY IS ETIQUETTE IMPORTANT IN THE WORKPLACE? • Reduces workplace tensions and employee stress • Avoidance of misunderstandings & confrontations • Promotes job satisfaction and motivation • Increases productivity and creates positive minded employees • Creates a pleasant and healthy working environment • Makes an organisation organised and in a uniform way
- 6. 3 Bs TO A PRODUCTIVE AND HAPPY WORKPLACE •Be courteous (considerate, well mannered, civil etc). •Be kind (to everyone regardless of age, gender or position) •Be polite (even in the most difficult circumstances)
- 7. ETIQUETTE BASICS • Make sure you use of the appropriate tone , pitch of voice as well as gestures /body language. • While it might be difficult to keep personal emails as well as calls extinct in the work place make sure they are minimal. • During conversations in the workplace be it your superiors or juniors never interrupt when someone is talking as this might be derogatory , disrespectful and creates barriers to effective communication
- 8. ETIQUETTE BASICS BEHAVIOUR • Exhibit positive attitude and pleasant demeanour (deportment) • Use a firm handshake and maintain good eye contact • Be a good communicator by being a good listener • Appropriate introductions introduce someone by their title and last name (Ms , Mrs, Mr &Dr) (eg Mr. Jacobs , may I introduce mark jones. Mr. Jacobs is the CEO for DEE bakeries . Mark Jones is my friend." • NB (do not call people with their titles you can only refer them with their titles) • Do not be defensive ,owe up and take responsibility for your actions • Show common respect and consideration of others
- 9. ETIQUETTE BASICS • Never use slang terms in your work conversations • Do not gossip • Keep your workspace clean , neat and free from cluter at all times • Cell phones should be put on vibration/ silent • Do not use your cell phone when you are in a business meeting • Remember cubicle conversations & calls can be heard by others so be mindful of what you say. • Keep all conversations as professional as possible
- 11. THE END The author is the Quote Originator and Inspirational Speaker & Writer at #kiky`s2cents and a General Manager for a Food and Beverages Company in Harare , Zimbabwe .