The document discusses business etiquette and communication in various settings. It begins with an introduction to business ethics and defines business etiquette. It then provides etiquette guidelines for the workplace, online settings, telephone/mobile use, and social settings. Specific dos and don'ts are outlined for each context. The conclusion emphasizes that demonstrating respect, courtesy and professionalism through good business etiquette is crucial for career success and building strong relationships.

1. BUSINESS
COMMUNICATION-||
Submitted to :- Sir Abdul Majid

2. Submitted by:-
Ahmed Umer 21020920-081
Aimen Irfan 21020920-074
Noor-ul-Ain 19010920-187
Aymen Ashhar 19010920-186
Noor Fatima 21020920-092
Group:3

3. TABLE OF CONTENT
1.Introduction to business ethical content and etiquette
2.Etiquettes in workplace
3.Etiquettes in online setting
4.Etiquettes in mobile
5.Etiquettes in social settings
6.Conclusion

4. AHMED UMER
21020920-081

5. INTRODUCTION TO
BUSINESSES ETHICS
Introduction To Business Ethics.
Business ethics or corporate ethics refers to a study of
the ethical and moral principles as well as problems
which might arise while conducting business.
Furthermore, this study is relevant to the habits of
individuals and the entire organization
Ethical content of business
Business ethics studies appropriate business policies
and practices regarding potentially controversial
subjects, including corporate governance,insider
trading, discrimination, corporate social
responsibility, and much more.
Business ethics
Accountability, care and respect, honesty, healthy
competition, loyalty, transparency, and respect for the
rule of law.
Business etiquette refers to the requirements and
expectations of social and business behavior, practices and
conduct that are prescribed by social convention, and a code
of ethical behavior among professionals. It basically boils
down to demonstrating good manners.
1. When in doubt, introduce others.
2. A handshake is still the professional standard.
3. Always say “Please” and “Thank you.”
4. Don’t interrupt.
5. Watch your language.
6. Double check before you hit send.
7. Don’t walk into someone’s office unannounced.
8. Don’t gossip
Business etiquette

6. AIMEN IRFAN
21020920-074

7. ETIQUETTES IN
WORKPLACE
1. Professional appearance:-
Dress appropriately for your industry and company
culture.
2. Punctuality:
Arrive on time for meetings and appointments.
3.Communication:
Use clear and respectful language in emails,
meetings, and conversations.
4.Active Listening:
Pay attention when others speak and avoid
interrupting.
5.Respect Personal Space:
Maintain an appropriate physical distance and
respect personal boundaries.
6.Networking:
Engage in conversations, exchange business cards,
and follow up with contacts.
7.Confidence:
Carry yourself with confidence, but avoid coming
across as arrogant.:
8.Respect Colleague treat t everyone with respect,
regardless of their position.

8. CONTINUE.. 9.Teamwork: Collaborate effectively, share credit, and
support your colleagues.
10.Office Cleanliness: Keep your workspace tidy and
clean up shared areas after use.
11.Meeting Etiquette: Arrive prepared, stay focused,
and avoid using devices during discussions.
12.Respect for Diversity:Be sensitive to cultural
differences and avoid offensive language or behavior.
13.Conflict Resolution:Address conflicts professionally
and privately, focusing on finding solutions.

9. AVOIDING HABITS IN
WORKPLACE
1.Gossiping: Refrainfrom discussingothers'
personal mattersor spreading rumors.
2. Interrupting:Allow others to finish speaking
before you respond.
3. CellPhoneEtiquette:Avoidusing your phone
during meetings or in shared spaces.
4. ExcessiveInterruption:Don't dominate
conversationsor meetings with your own
thoughts.
5. Lateness:Striveto be punctual to show
respect for others' time.
6. DisregardingBoundaries:Respectpersonal
space and avoid invading others' privacy.
7. IgnoringFeedback:Be open to constructive
criticism and suggestionsfor improvement.

10. NOOR-UL-AIN
19010920-187

11. ETIQUETTES IN ONLINE
SETTING
1) Use proper language and tone:
• communicate clearly and concisely.
• Avoid using all caps(which is seen as shouting
excessive use of emojis)
2) Respect Privacy:
• Dont share personal or sensive informationabout
yourself and others without consent.
• Be cautions about sharing your contact detail
publicly.
3) Be mindful of timing:
• Consider time zones when scheduling online
meetings and sending messages.
• Avoid sending non urgent messages.
4) Participate Active Listening:
• Pay attention when others are saying before
responding.
• avoid interrupting or talking over others in virtual
conversation.

12. CONTINUE..
5) Communication channels:
• Chose the right platform for your communication(e-
mail, messageing apps,social media).
• Different platforms have different levels of formality.
6) Be patient:
• Understand that people come from different
backgrounds and levels of experience.
• If someone is struggling or asking questions, be
patient and offer assistance without judgment.
7) Report abuse or harassment:
• If you encounter any abusive or harassing behavior
online, report it to the appropriate platform or
authority.
• Help maintain a safe and welcoming environment for
everyone.
8) Stay constructive:
• When providing feedback or participating in
discussions, focus on being helpful and constructive
rather than tearing others down. Offer suggestions and
solutions instead of criticism.

13. AVOIDING HABITS IN
ONLINE SETTING • Overposting and oversharing.
• Trolling and harassment
• Ignoring communication
• Overusing emojis and Abbreviations
• Engaging in online arguments.

14. AYMAN ASGHAR
19010920-186

15. ETIQUETTES IN
TELEPHONE / MOBILE
MAKING A CALL :
• You should always introduce yourself
when you call.
• Make a list of points you wish to
cover in your call.
• Ensure you have a pen and paper
available.
• Shorten the conversation as much as
you can.
• Insist on calling back if the connection
is faulty.
o Be courteous ,respectful and
professional.

16. COMMON ETIQUETTE
MISTAKES ON PHONE TO
AVOID
COMMON MISTAKES:
• Selection of words avoid using vulgur language.
• Respond with a clearYES notYEAH.
• Say your words slowly and clearly.
• Never speak while you have food or gums in
your mouth.
• Ask permission before placing a call on hold.
• Use polite language when speaking or
responding.

17. NOOR FATIMA
21020920-092

18. ETIQUETTES IN
SOCIAL SETTING
Be Punctual:
Arrive on time for events, meetings, and
gatherings.
Dress Appropriately:
Choose attire that aligns with the occasion
and reflects professionalism.
Introduction:
Start conversations with a firm handshake,
eye contact, and a smile.
Active Listening:
Show interest in others by listening
attentively and asking follow-up questions.
Mind Your Manners:
Use polite language, say “please” and “thank
you,” and avoid interrupting others.
Business Cards:
Have business cards ready to exchange, if
appropriate to the setting.

19. Engage Everyone:
Include all participants in conversations to create an
inclusive environment.
Table manners:
Familiarize yourself with basic dining etiquette, such as
using utensils properly and waiting for everyone to be
served before eating.
Contribute Thoughtfully:
Share insights and experiences when relevant, but
avoid dominating conversations.
Express Gratitude:
Show appreciation for invitations, introductions, or any
gestures extended to you.
Be Mindful of Personal Space:
Respect others' personal space and cultural norms
regarding physical contact.
Exit Gracefully:
When leaving, express gratitude and bid farewell to
the host and other attendees.
Follow Up:
After the event, consider sending a thank-you note or
email to show your appreciation and maintain
connections.
CONTINUED...

20. AVOIDING HABITS IN
SOCIAL SETTING Interrupting: Allow others to finish speaking before
you contribute to the conversation.
Checking Phone: Keep your phone out of sight to show
respect and avoid distractions.
Negative Body Language: Avoid crossing arms, rolling
eyes, or showing disinterest.
Over-Sharing Personal Information: Keep discussions
professional and avoid divulging overly personal details.
Name Forgetting: Make an effort to remember and use
people’s names correctly.
Inappropriate Humor: Be cautious with humor to avoid
offending anyone.
Gossiping: Refrain from discussing negative or sensitive
topics about colleagues or competitors.

21. CONCLUSION
IN CONCLUSION, GOOD BUSINESS ETIQUETTE IS
CRUCIAL FOR PROFESSIONALS TO SUCCEED IN THEIR
CAREERS. BY DEMONSTRATING RESPECT, COURTESY,
AND PROFESSIONALISM IN ALL INTERACTIONS,
INDIVIDUALS CAN BUILD STRONG RELATIONSHIPS
WITH CLIENTS AND COLLEAGUES, ESTABLISH A
POSITIVE REPUTATION, AND OPEN UP NEW
OPPORTUNITIES FOR GROWTH. ADOPTING THESE
PRACTICES MAY REQUIRE SOME EFFORT AND SELF-
AWARENESS, BUT THE BENEFITS ARE WELL WORTH IT.
PROFESSIONALS WHO PRIORITIZE GOOD BUSINESS
ETIQUETTE ARE MORE LIKELY TO BE SEEN AS LEADERS
IN THEIR FIELD, EARN THE TRUST AND RESPECT OF
OTHERS, AND ACHIEVE LONG-TERM SUCCESS.