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Tom Clark
Tom Clark

This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.

1 of 73
Business Etiquette Dr. Thomas Clark Xavier University [email_address] www.communiskills.com 513.745.2025
Principles underpinning all etiquette: the Golden and Platinum rules ,[object Object],[object Object]
Perception Equals Reality ,[object Object],[object Object],[object Object]
Initial and Sustained Perception ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PRESENCE: ,[object Object],[object Object],[object Object]
Presence ,[object Object],[object Object]
APPEARANCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handshaking exercise handout ,[object Object],[object Object],[object Object],[object Object],[object Object]
Presence ,[object Object],[object Object],[object Object],[object Object],[object Object]
DRESS handout ,[object Object],[object Object],[object Object],[object Object]
Grooming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mental rehearsal ,[object Object],[object Object]
Make your first words count ,[object Object],[object Object],[object Object]
Interaction: Listening skills handout ,[object Object],[object Object],[object Object]
Interaction: Listening skills ,[object Object],[object Object],[object Object]
Interactive moment ,[object Object]
Planning a message ,[object Object],[object Object],[object Object]
Outlining your message ,[object Object],[object Object],[object Object]
Write an effective opening ,[object Object],[object Object],[object Object],[object Object]
Order your arguments ,[object Object],[object Object]
Highlighting ,[object Object],[object Object],[object Object],[object Object],[object Object]
Make documents inviting to read ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Write the first draft ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introducing yourself ,[object Object]
Introducing yourself to a secretary ,[object Object]
Introductions ,[object Object],[object Object],[object Object],[object Object]
Introduce lower ranking person to higher ranking person. Include useful information ,[object Object],[object Object]
Interactive moment ,[object Object]
Remembering names ,[object Object],[object Object],[object Object]
Speak with authority (handout) ,[object Object],[object Object]
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook ,[object Object],[object Object],[object Object]
Business Communication ,[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette handout & exercise, p 4-6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General Do’s and Don’ts ,[object Object],[object Object],[object Object]
Conference calls 3-4 to 3-5, in workbook ,[object Object],[object Object],[object Object],[object Object],[object Object]
Voice Mail, p. 3-2 ,[object Object],[object Object],[object Object]
Your voice mail recording ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Beepers, Cellular Phones and Portables ,[object Object]
Notes of Appreciation ,[object Object],[object Object],[object Object]
Ice breakers ,[object Object],[object Object]
Interactive moment ,[object Object]
Meeting Etiquette ,[object Object],[object Object],[object Object]
Etiquette at Business Meetings: Before the Meeting ,[object Object],[object Object],[object Object]
Etiquette at Business Meetings: Starting the Meeting ,[object Object],[object Object]
Etiquette at Business Meetings: During the Meeting ,[object Object],[object Object]
Etiquette at Business Meetings: Ending the Meeting ,[object Object],[object Object]
Social Events ,[object Object],[object Object],[object Object],[object Object]
Business Meals ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rules for the Host ,[object Object],[object Object],[object Object],[object Object]
Rules for the Host ,[object Object],[object Object],[object Object],[object Object]
Rules for the Guest ,[object Object],[object Object],[object Object],[object Object]
Ordering ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dining Etiquette ,[object Object],[object Object],[object Object]
Table Manners ,[object Object],[object Object],[object Object],[object Object]
Table Manners ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sustained perception ,[object Object],[object Object],[object Object],[object Object],[object Object]
ATTITUDE ,[object Object],[object Object]
ATTITUDE ,[object Object],[object Object],[object Object],[object Object],[object Object]
INTEGRITY ,[object Object],[object Object]
CIVILITY ,[object Object],[object Object],[object Object],[object Object],[object Object]
SELF-DISCIPLINE ,[object Object],[object Object]
PROVIDING SOLUTIONS TO CLIENT PROBLEMS ,[object Object],[object Object],[object Object]
BUSINESS DEVELOPMENT ,[object Object],[object Object],[object Object]
Understanding Office Protocol ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Diplomacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Take responsibility by ,[object Object],[object Object],[object Object]
Be Pro-Active ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reframe Questions Proactively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reframe questions proactively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Diplomacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You. Visit our website www.communiskills.com

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Business Etiquette Powerpoint Slides

  • 1. Business Etiquette Dr. Thomas Clark Xavier University [email_address] www.communiskills.com 513.745.2025
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  • 73. Thank You. Visit our website www.communiskills.com