This document discusses corporate etiquette and provides guidelines for proper etiquette in business environments. It describes corporate etiquette as a set of agreed upon rules for behavior that focuses on manners for both individuals and the corporation. Some important areas of corporate etiquette that are covered include customer service etiquette, phone etiquette, email etiquette, corporate dressing, office space etiquette, and interview etiquette. Following corporate etiquette guidelines can help present a professional image and increase respect and profitability for a business.

1. A Presentation on Corporate
Etiquettes

2. Corporate Etiquettes
 It
is a set of ordinarily agreed upon rules for behaving in
an business environment (also known as business
etiquettes).
 Essentially,
it focuses on manners for the corporation
and for its individual players.
 It
has to do with the way an individual interacts with
customers and other businesses.

When etiquette is observed, the corporation has the
opportunity to present a seamless, mannered front to the
rest of the world, which can increase the respect the
world gives it, resulting in a potentially more profitable
corporation.

4. Some Important Corporate
Etiquettes
 Customer
Service Etiquettes
 Phone Etiquettes
 E-Mail
Etiquettes
 Corporate Dressing
 Office Space
Etiquettes
Etiquettes
 Professional Etiquettes
 Interview Etiquettes

6. Customer Service Etiquettes
 Do
not take comments or insults personally
 Never interrupt
the customer
 Show Empathy
 Stay
focused
 Take Responsibility
 Patience really
 Be
Polite
is a virtue

7. Phone Etiquettes
DON’T
 Eat
when you are on phone
 Put
someone on speaker phone
 Talk
 Say
with others
anything that you don’t want the caller to hear
 Answer the
phone if you are not prepared
 Answer calls
when you are in office or in a meeting

8. Phone Etiquettes
DO
 Answer
using your name, title and ask how can
you help
 Always
leave your phone number and speak
slowly
 Leave
a short, detailed message
 Return
 Smile
calls in a timely manner
when you answer the phone

10. E-Mail Etiquettes
 Subject line
should be short and specific
 Avoid jargon
 Use
short paragraph
 Read
 Be
and abbreviations
for content and grammar before sending
consistent with format
 Think before you
hit “sent”

13. Corporate Dressing Etiquettes

Clothing and accessories should be neat, smart and
subtle. This also applies to hairstyle and perfume.

Hairstyles should be chosen to look well-groomed
and tidy.

Any visible piercings should be removed

Cover any tattoos

Clothing should be laundered and ironed.

14. Contd…
 Research
clothing suitable for business
environments and request feedback from people
 For Men: A suit
in shades of black, gray or dark
blue, in either a light color or with pinstripes is
acceptable
 For Women: A suit
with a skirt or pants or decent a
business dress is acceptable, colors should be light.

16. Office Space Etiquettes
 Don’t interrupt
 Don’t touch,
 Cubicals do
 Keep your
in other’s conversation
ask for permission
have walls but still be polite
workstation clean
 Watch over
expressions(don’t yawn)

18. Interview Etiquettes
 Your hair
 Nails
should be clean, combed and tied properly
should be clean
 Avoid err
while talking
 Arrive before time
 Keep your
on the venue
phone on silent

19. Contd….
 Don’t assume
rather confirm
 Don’t stretch
be accurate
 Body posture
should be straight
 Greet the
 Ask
interviewer nicely
for permission to sit

20. Conclusion
 Corporate Etiquettes
are essential to survive and
succeed both at personal and professional level.
 Corporate Etiquettes
are of paramount importance in
corporate world therefore, it is mandatory to stick to
the basics of etiquettes.
 To
become a successful professional and serve the
organization in the most dignified manner one must
learn how to behave professionally.

21. Components of an E-Mail
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