Hi! This is Sanjeev Patil, me and my friends have created this ppt during our college presentation and I hope you will find it useful.

2. Group Members
1. Santosh Bichukale (14)
2. Prayash Chettri (19)
3. Sujay Dhawade (22)
4. Rajat Nigre (52)
5. Siddharth Pagare (53)
6. Sumit Palave (55)
7. Sanjeev Patil (57)
Guided By:-
Dr. Neha Sharma

3. Contents
 Introduction
 Importance of business etiquette
 Types of business etiquette
 Effective implementation of business etiquette
 International business etiquette
 Conclusion

4. Introduction
What is etiquette?
Etiquette is a code of behaviour that delineates expectations for behaviour according to
contemporary conventional norms within a society, social class or group.
Some of the common etiquettes are:
 Social etiquette
 Corporates etiquette
 Interview etiquette
 Business etiquette

5. What is business etiquette?
• Business Etiquette is a set of social, professional and cultural
sensibilities that a person is expected to possess in order to be
considered a well-informed business-person with proper
business acumen. Business Etiquette focuses primarily on
being polite in your interactions with people and paying them
respect while dealing with them, the way you would expect them to.
• This politeness and respect is not limited to meetings held in person only. In fact, these levels of
mutual respect and the polite way of addressing people and dealing with them is extended to
business emails, telephonic conversations and business letters too.

6. Importance Of Business Etiquette
In business, the relationships you build are critical. Good business etiquette is the recipe for advancing
your career. In the business world, people with good etiquette are rewarded for their professional and
polite skills.
• Making a good first impression is important.
The way you dress, for instance, impacts the way you are
perceived by others. Other people’s impressions of you
should be positive so that they continue doing business
with you.
• Excellent business etiquette boosts staff confidence and creates healthy working ambience.
• Companies with great business etiquette are less prone to lawsuits and adverse publicity.
• Helps better understanding of foreign trade partners, associates and customers.
• Business etiquette is important because it creates a professional, mutually respectful atmosphere
and improves communication, which helps an office serve as a productive place. People feel better
about their jobs when they feel respected, and that translates into better customer relationships as
well.

7. Types Of Business Etiquette
There are Several types of business etiquette that are needed to practised and implemented, for
having a successful business. Some types of Business Etiquette are:
Workplace Etiquette
• Inform all staff about ‘do’s’ and ‘don’ts’ at the office.
This means, strict ban on cuss and swear words.
• Encourage a system of greeting one-another, especially
when one arrives for work or leaves for the day.
• Create an atmosphere of confidence, where employees at
all echelons can share views openly, without fears of retribution.
• Promote avenues for healthy interaction. Never allow personal disputes to erupt into verbal duels
at workplace.

8. Business Associate Etiquette
• Fix meetings at mutually convenient venues, date and time.
• Be present at the venue well in advance.
• As a host, ensure that stationery, water bottles and
cups as well as other essentials are in place.
• Ensure that all files and documents relevant for the meeting
are available at the venue.
• Never keep the business associates waiting.

9. Customer Service Etiquette
• Greet all customers with a smile. Guide them to a seat if
possible. Offer a drink of water. Such etiquette calms
down even the most rancorous visitor.
• Be very patient. Not all customers are there with grievances.
Some may have excellent suggestions that can help
businesses flourish.
• Speak amicably. Meaning, never get into an argument with a customer either on or away from the
premises.
• Offer a beverage such as coffee, tea or a soft drink. Invariably, this tact cools down even the most
incensed customer.

10. Effective Implementation Of Business Etiquette
Improper Business etiquette
• Loud Phone and Personal Calls
People often head into a meeting with their phones on max volume.
This can annoy their colleagues and be distracting during meetings.
• Not Giving Credit
Sometimes in a meeting when someone suggests an idea of another person and gives them absolutely
no credit. The other person who had the idea will hate them and will start whispering behind their back
which could damage the relationship between co-workers.
• Talking Over People
It is important to listen others and what they have to say, too. If a person interrupt others by speaking
over them without listening to what they have to say, the meeting turns into monologues, no one will
listen and switch off.

11. Improving business etiquette
• Polite Greetings
While greeting co-workers or customers saying “Hello”,
“Good morning” or “Good afternoon, with a smile and making
eye contact will make a good impression. Offer a handshake and
introduce yourself when meeting someone new. Greet known
co-workers by name, as this adds a touch of personalization and makes them feel more comfortable.
• Be Mindful of Others
Stay mindful of those around, particularly when moving around the office. Check when passing
through a door and hold it open if someone is behind. Hold the elevator door for others if they’re
walking toward the elevator. When doing others task to perform their duties make sure to finish them
as quickly and accurately as possible. Use “please” and “thank you” when applicable in corresponding
with others.
• Keep The Workplace Clean
The workplace is a shared environment that everyone should contribute to keeping clean. When using
a common tool or item, make sure to put it back in its designated area so others can locate it.

12. International Business Etiquette
International business customs make up the rules and behaviours that should guide interactions with
potential clients in other countries. One should research a country’s customs before doing business in
that country. Here are some unique international business customs:
• South Korea
It’s common for South Koreans to expect their guests to engage
in noraebang, or karaoke. Dinner is often held in karaoke
establishment where they sing.
• France
For a non-French speaking person an apology for lack of fluency
before engaging in further conversation is expected in France.
• Germany
Germans often respect direct communication and err on the side of being blunt in business
dealings. The more straightforward you are, the better when in Germany.

13. • China
Foreigners working in China had better have a gift ready when they show up for a business meeting.
• Australia
Punctuality is crucial when meeting to discuss business. If someone can’t be precisely on time, they
s should arrive a bit early. Otherwise, it is perceived as rude or unorganized by hosts.
• Japan
While the business card has declined its importance in the U.S., that is far from the case in Japan.
W When doing business with the Japanese, foreigners should be armed with stacks of their business c
a cards printed in both English and Japanese.

14. Conclusion
• Business etiquette is significant in a professional and equally respectful environment. They also
help to improve the interaction that makes workplace services a creative place. Workers feel
satisfied when they are respected. Good and clear interaction also helps them to understand their
goals and share their ideas as well. Finally, the respect of etiquette makes you more civilized and
create a pleasant workplace surrounding for all others. This was a small step in making aware of the
simple rules in etiquette that are expected to be aware of and follow them when interacting with
people.
• Business etiquette is essential to survive and succeed both at the personal and professional level. It
has paramount significance and importance at the corporate world either to mark or break the
business deals.
• To conclude, the business etiquette is essential from peon to director and from employee to
employer.