Office Etiquette or
Office Manners
What is Office Etiquette or Office Manners? and why it it Important?
When someone at work interrupts you while you're talking, shows up late for a meeting or swipes your lunch from the break-room fridge, you probably wonder how a person could be so rude. All these things are breaches of etiquette, an unofficial code of conduct that dictates how coworkers treat each other on the job. Etiquette's importance extends into all areas of your life, including the way you dress, eat and work with others.
Office Etiquette or
Office Manners
What is Office Etiquette or Office Manners? and why it it Important?
When someone at work interrupts you while you're talking, shows up late for a meeting or swipes your lunch from the break-room fridge, you probably wonder how a person could be so rude. All these things are breaches of etiquette, an unofficial code of conduct that dictates how coworkers treat each other on the job. Etiquette's importance extends into all areas of your life, including the way you dress, eat and work with others.
What is Etiquette?
It is defined as "the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life." Etiquette is respect, good manners, and good behavior. It is not just each of these things, but it is all of these things rolled into one.
Etiquette is a sum total of your behaviour that demonstrates politeness, consideration, thoughtfulness, good manners and behaviour.
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Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
Basic Etiquettes for Effective Communication Suzana Muja
Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation.
Though fairly simple to follow, they are often either ignored or not displayed.
Isn't it often that we approach a 'pleasant' person, rather than a 'grumpy' person, when we desire to get our issues resolved?
Isn't it also that a 'pleasant' interaction adds a smile to our day and influences our behavior in turn; while an 'unpleasant' interaction can spoil even the best of days/moods.
Since we all face this challenge at some point, with some person and in some situation or another, it is important to be aware of and adopt a few etiquettes in our interactions with others, whether in a formal or in an informal situation.
Module overview:
Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on that individual’s appearance, smell, cleanliness, and mannerisms. Those brief seconds define how we treat others or are treated by others. Likewise, our appearance is a direct reflection of the environment in which we were raised (i.e. a reflection upon our parents and families). Through our actions and appearance, others may form a lasting, and sometimes detrimental, impression of us that we may never overcome. This module will help you to learn the importance of your appearance and how it may affect your peer relationships and productivity.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
Discover the central Asian nation of Azerbaijan in this easy-to-read summary of its international relations, economy, government, and people & culture.
What is Etiquette?
It is defined as "the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life." Etiquette is respect, good manners, and good behavior. It is not just each of these things, but it is all of these things rolled into one.
Etiquette is a sum total of your behaviour that demonstrates politeness, consideration, thoughtfulness, good manners and behaviour.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/DistanceLearningSldShr
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
Basic Etiquettes for Effective Communication Suzana Muja
Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation.
Though fairly simple to follow, they are often either ignored or not displayed.
Isn't it often that we approach a 'pleasant' person, rather than a 'grumpy' person, when we desire to get our issues resolved?
Isn't it also that a 'pleasant' interaction adds a smile to our day and influences our behavior in turn; while an 'unpleasant' interaction can spoil even the best of days/moods.
Since we all face this challenge at some point, with some person and in some situation or another, it is important to be aware of and adopt a few etiquettes in our interactions with others, whether in a formal or in an informal situation.
Module overview:
Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on that individual’s appearance, smell, cleanliness, and mannerisms. Those brief seconds define how we treat others or are treated by others. Likewise, our appearance is a direct reflection of the environment in which we were raised (i.e. a reflection upon our parents and families). Through our actions and appearance, others may form a lasting, and sometimes detrimental, impression of us that we may never overcome. This module will help you to learn the importance of your appearance and how it may affect your peer relationships and productivity.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
Discover the central Asian nation of Azerbaijan in this easy-to-read summary of its international relations, economy, government, and people & culture.
CompTIA exam study guide presentations by instructor Brian Ferrill, PACE-IT (Progressive, Accelerated Certifications for Employment in Information Technology)
"Funded by the Department of Labor, Employment and Training Administration, Grant #TC-23745-12-60-A-53"
Learn more about the PACE-IT Online program: www.edcc.edu/pace-it
Community Score Cards is an accountability tool used to improve service delivery by bringing service users and service providers together. CSC is dependent on good facilitation skills for its success.
This is what I prepared to present in Engineering and UG colleges. Add suitable activities to it. It will definitely be beneficial for you.
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Happy reading!
This presentation was made for the purpose of group presentation and in this we presented on the need of group discussion and personal interview for securing a job.
This is a basic presentation to give awareness that how communication channel works and how can you communicate more effective by deal with direct customer.
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What’s My Communication Style: How to Get Along with (Almost) AnyoneHRDQ-U
Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What’s My Communication Style? is a proven training assessment that identifies an individual’s dominant communication style – Direct, Spirited, Considerate, or Systematic – and the communication behaviors that distinguish it.
Social Behaviour Change Communication (SBCC) encompasses interventions that combines elements of interpersonal communication, social change and community mobilization activities, mass media, and advocacy to support individuals, families, communities, and institutions to increase the factors that encourage these behaviours while reducing the barriers to change.
Interview, body language and compensation negotiation skills 2016Gerardo Seeliger
This is a course I am giving to International MBA Students and talented professionals who want to change job. It is the aggregate experience of over 20 years on executive search at Russell Reynolds Associates and Seeliger y Conde.
International education - Global currency or global citizenshipSherrie Lee
New Zealand hosts more than 100,000 international students each year. The value of international education, however, is often about global currency rather than global citizenship. Can we move beyond the economic discourse, and encourage meaningful intercultural relationships between international students and their host community? We can, and we must.
Sherrie Lee
TheDiasporicAcademic.com
Seeking academic help: A case study of peer brokering interactionsSherrie Lee
Lee, S. (2017, December). Seeking academic help: A case study of peer brokering interactions. Refereed paper presented at the combined 2017 ISANA/ANZSSA Conference, Gold Coast, Australia. Abstract available from http://www.isana-anzssa.com/2046
A Chinese researching other Chinese: Problematizing the bilingual researcherSherrie Lee
Lee, S. (2017, November). A Chinese researching other Chinese: Problematizing the bilingual researcher. Paper presented at the New Zealand Asian Studies Society (NZASIA) International Conference, Dunedin, New Zealand.
The promise of diasporic academics: Potential partnerships between the local ...Sherrie Lee
Lee, S. (2017, November). The promise of diasporic academics: Potential partnerships between the local and global. Paper presented at the New Zealand Association for Research in Education Conference (NZARE) Annual Conference, Hamilton, New Zealand.
Abstract
This presentation considers the promise of diasporic academics from the viewpoint of one who identifies herself as a diasporic academic. Drawing from Wendy Larner’s (2015) paper, the presentation is a biographical reflection on the benefits and implications of diasporic academics, in particular, international doctoral students, in higher education.
Firstly, I will discuss the definition and examples of a diasporic academic, as well as highlight how diasporic academics are positioned as transnational knowledge brokers in advancing universities' internationalisation strategies and policies. I then focus on a particular group of diasporic academics, international doctoral students. I argue that while they are pivotal in advancing internationalisation plans, the ways in which universities engage (or disengage) with them serve to undermine those internationalisation goals.
Then I provide a brief outline of my personal background to set the context of my reflections. I will speak from my experiences as a former leader in my university’s Postgraduate Students’ Association, share about international student engagement in my own faculty, and highlight the tensions arising from university-wide restructuring and significant staff movements. I then offer suggestions how relationships with international doctoral students as diasporic academics can be nurtured in mutually beneficial ways.
I conclude that leadership in higher education needs to be cognizant of the potential and challenges of engaging with emerging diasporic academics. After all, diasporic academics are potential partners in growing international networks in an age of academic mobility.
Reference
Larner, W. (2015). Globalising knowledge networks: Universities, diaspora strategies, and academic intermediaries. Geoforum, 59, 197–205. http://doi.org/10.1016/j.geoforum.2014.10.006
Keywords: Diasporic academic, internationalisation, partnership
Crossing Cultures in Research on International StudentsSherrie Lee
Presentation at Toi-Ohomai Institute of Technology (Rotorua, New Zealand) on 9 June 2017. I discuss the implications of cross-cultural research such as translating non-English data and using a reflexive approach to consider how a researcher’s cultural background influences the research.
Using focused ethnography to understand brokering practices among internation...Sherrie Lee
Brokering practices are help-seeking interactions that bridge gaps in the seekers' knowledge and understanding of new cultural practices thus enabling them to access resources they would find difficult to do so on their own. For EAL (English as an Additional Language) students, these help-seeking interactions may involve getting others to translate, interpret or explain particular aspects of the host academic environment. In this research, focused ethnography (Knoblauch 2005) is used to investigate the nature of brokering practices among ten international EAL tertiary students during their initial academic semester of fifteen weeks. Focused ethnography specifically addresses constraints in the research context (e.g. time and access to informants), as well as capitalizes on technological tools such as digital recording devices. In seeking to understand brokering interactions and relationships students have with their brokers, conventional ethnographic methods were adapted, for example, digital ethnographic methods (Pink et al. 2015) were used instead of participant observation. Digital ethnographic methods allows a large amount of data to be recorded and reviewed, a feature of focused ethnography known as data intensity. While this form of intensity has been argued to compensate for a short period of research activity, this research suggests that another form of intensity – relational intensity – is just as important in addressing research constraints. Relational intensity refers to the researcher's ongoing responsiveness to the needs of research participants. The paper concludes that future focused ethnographic research should consider both data-related and relational forms of intensity in addressing research constraints.
Using focused ethnography to understand brokering practices among international students. Available from: https://www.researchgate.net/publication/312024097_Using_focused_ethnography_to_understand_brokering_practices_among_international_students
Uncertainty lurks in all areas of the PhD journey such as interacting with supervisors, establishing yourself as a researcher, and, most importantly, finishing the PhD. I will share how I have navigated obstacles in my PhD journey and reflect on the current challenges that I face in my 3rd year of studies.
Brokering practices among EAL international studentsSherrie Lee
Academic challenges of international students, particularly those with English as an additional language (EAL), have been mostly researched in the classroom context, with little attention paid to students’ informal learning practices. My research looks specifically at the brokering practices of EAL tertiary students in their understanding of academic literacy. Brokering refers to how students seek help from their peers about understanding academic knowledge and skills. I conducted semi-structured interviews and observations to find out who students approached for help, aspects of academic literacy they needed help with, and their perceptions of the experience. The research findings suggest that educators need to pay attention to how students seek peer support in academic learning in order to develop more effective ways of supporting students’ academic literacy needs.
This paper was presented at CLESOL 2016 on Saturday 16 July 2016.
CLESOL 2016 (Website: http://www.clesol.org.nz)
Learners in Context: Bridging the Gaps
Ākonga Reo: Aronga Āputa
Thursday 14 – Sunday 17 July 2016
The University of Waikato, Hamilton, New Zealand
The 15th National Conference for Community Languages and ESOL, brought to you by TESOLANZ (Teachers of English to Speakers of Other Languages Aotearoa New Zealand) and CLANZ (Community Languages Association New Zealand).
Brokering: A sensitising concept for understanding learningSherrie Lee
Brokering occurs when an intermediary, the broker, assists in the transfer or exchange of goods, services, information, opportunities and/or knowledge, where the recipients of such assistance would have had difficulty deriving the benefits of this exchange otherwise. In the context of EAL (English as an additional language) international students at a university, brokering can be understood as receiving informal assistance with understanding unfamiliar texts, interactions, artefacts, and social and cultural practices encountered in the context of the host academic community.
I explore the concept of brokering as facilitating learning, drawing on the various ways brokering has been used in both educational and non-educational contexts, that is, understanding brokering as a social phenomenon in communities, as knowledge transfer, and as mediating the translation of linguistic and/or cultural aspects of a new culture. These different applications of brokering contribute to an understanding of brokering as a sensitizing concept. Approaching brokering as a sensitizing concept allows alternative ways of viewing academic learning interactions among students, instead of viewing the phenomenon as having fixed features.
Presentation at the 2015 Te Kura Toi Tangata Faculty of Education Doctoral Symposium (Hamilton, New Zealand) on 24 November 2015.
DOI: 10.13140/RG.2.1.1236.6324
Using Images from the Web by Sherrie LeeSherrie Lee
A short presentation on how to find images legitimately for free. Learn about the differences between public domain images, stock photography and creative commons images. Originally available as a Google Presentation: https://docs.google.com/presentation/d/1CbZ79D0bKmCRpnWgGmNelvMYUxFp7rQfA2pbjkQ12AI/edit?usp=sharing
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...Sherrie Lee
A presentation at the 2013 Joint SELF Biennial International Conference and Educational Research Association of Singapore (ERAS) Conference on 10 September 2013.
Me and those English-speaking elites: Uncovering the identity of one minority ELL in Singapore
The minority English language learner (ELL) in Singapore is one who does not have English as a home language nor considers English as one’s first language even though Singapore’s education system and virtually every aspect of civic life uses and promotes English as a first and official language. Using the narrative inquiry method, I explore one minority ELL’s (“Rachel”) past and present schooling experiences in learning English.
Through the lens of primary and secondary Discourses (Gee, 2012), I examine how social relationships and investment (Norton Peirce, 1995; Norton, 2000) have contributed to Rachel’s identity as an ELL. In her foundational school years, Rachel’s English language learning experiences were marked by judgment and humiliation. While her secondary school experience saw more positive experiences through safe houses such as the school band, the fear of using English among English-proficient users remained. At the post-secondary level, Rachel was motivated to improve her English through cumulative successes and a desire for school success. Coming from a working-class background, Rachel’s investment in learning English increased as she saw herself as a future financial provider for her family. Nonetheless, Rachel’s identity as an ELL and the process of gaining cultural capital continue to be at odds with her primary Discourse as a predominantly Mandarin-speaker.
The implications of this research include encouraging similar ELLs to tap on positive identities for language learning, as well as helping them come to terms with tensions between their primary Discourse and the secondary Discourse of school.
References
Gee, J. P. (2012). Social linguistics and literacies: Ideology in discourse (4th ed.). Oxford: Routledge.
Norton Peirce, B. (1995). Social identity, investment, and language learning. TESOL Quarterly, 29(1), 9–31.
Norton, B. (2000). Fact and fiction in language learning. Identity and language learning: Gender, ethnicity and educational change (pp. 1–19). London: Longman/Pearson Education.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
3. COMMUNICATION STYLES
AGGRESSIVE
• difficulty in seeing other people’s point of view
• interrupts / monopolises communication exchange
• achieves goals often at others’ expense
• domineering / bullying / condescending
4. COMMUNICATION STYLES
PASSIVE
• indirect / hesitant / apologetic
• trusts others but not self
• difficulty in expressing own wants / feelings
• allows others to make decisions for self
5. COMMUNICATION STYLES
ASSERTIVE
• non-judgmental / trusts self
and others
• expresses honestly and directly
• active listener
• considers others’ feelings
• confident / self-aware / flexible
6. CONFLICT & CRITICISM
Group Work: Discuss and present (10 min)
Group 1: Define conflict and explain the two types of conflict.
Group 2: What are the causes of conflict?
Group 3: What are the five conflict management strategies?
Group 4: Explain what is constructive and destructive and how to
give constructive criticism.
7. CONFLICT
Definition of conflict
•a situation between two or more people in which one
person perceives that another person has negatively
affected something that the first person cares about.
Types of conflict
•Functional
•Dysfunctional
10. CRITICISM
• What is criticism?
• Constructive & destructive criticism
• How to give constructive criticism
• The Positive Negative Positive (PNP) sandwich
• How to receive constructive criticism
11. MEETINGS
• Types of meetings
• Planning for meetings
• Meeting participants
• Good meeting
manners
• Barriers to effective
meetings
13. TYPES OF MEETINGS
Formality
• formal
• semi-formal
• informal
Purpose
• information-giving
• decision-making
• problem solving
14. PLANNING FOR MEETINGS
• Purpose of meeting
• Notice of meeting
• Agenda
• Venue/setting
• Seating arrangement
• Audio-visual equipment
15. MEETING PARTICIPANTS
• Roles and duties of participants before, during and
after the meeting
Participants
• Chairperson
• Secretary
• Meeting members
16. GOOD MEETING MANNERS
• Professional appearance
• Positive body language
• Contribute effectively and
actively
• Handle conflict or
disagreement professionally
17. GOOD MEETING MANNERS
• Give constructive criticism and avoid destructive
criticism
• Turn taking when speaking in a meeting
• Arrive prepared and on time for meeting
18. BARRIERS TO EFFECTIVE MEETINGS
• Poor verbal skills
• Inappropriate nonverbal skills (e.g. body language)
• Poor listening skills
• Unwillingness to participate
19. FOLLOW-UP OF MEETING
• Minutes of meeting
• Purpose of minutes of meeting
• Format
• Writing style & language
20. BUSINESS ETIQUETTE
&
CROSS CULTURAL COMMUNICATION
Take a short quiz
(Taken from the San Diego State University Student Affairs, Career Office
http://career.sdsu.edu/resources/tutorials/manners/etiPre.html#1)
Taken from http://tfli.org/images/multinational%20handshakes%20cartoon.jpg
21. GENERAL BUSINESS ETIQUETTE
•
Greeting / Mode of Address
introductions done in order of age or status
general rule is to defer to authority and use an honorific Mr.,
Mrs., or Dr., unless asked to use first names
firm handshake with direct eye contact
•
Business Attire
depends on industry and setting
ranges from business casual to formal; if unsure, dress more
formally
22. GENERAL BUSINESS ETIQUETTE
• Gift Giving
choose good quality gifts;
company logo (if any) should be
discreet
status of recipient is reflected in
choice and value of gift
gifts are not opened when
received
23. GENERAL BUSINESS ETIQUETTE
•
Dining and Entertaining
drinking is generally discouraged during business meals
elbows on the table should be avoided while eating
never make loud noises during eating and chew with mouth
open; do not talk with food in the mouth
avoid controversial topics (e.g. politics, religion)
24. BUSINESS ETIQUETTE
INDIAN CULTURE
Group Work: Write down two statements on each topic. (15 min)
Group 1: Meeting/greeting; making introductions; business cards
Group 2: Gift giving; small talk; dining and entertaining
Group 3: Personal reputation; business relationships
Group 4: Business meeting etiquette; negotiation & decision making
http://ethisphere.com/reporting-growth-in-india-an-emerging-business-case-for-an-emerging-market-leader/
25. BUSINESS ETIQUETTE
INDIAN CULTURE
• Meeting and greeting people
• Making introductions
• Business cards
• Gift Giving
• Small talk
• Dining and Entertaining
26. BUSINESS ETIQUETTE
INDIAN CULTURE
• Cultural issue:
Personal reputation
• Business relationships
• Business meeting etiquette
• Negotiation & decision making
ACTIVITY
Students to detail role & responsibilities of Chairperson, Secretary and meeting members
List good meeting manners and barriers to effective meetings
