This document provides etiquette guidance for business, social, and dining situations. It discusses proper greetings such as handshakes, introductions, and smiling. Business etiquette topics include arriving on time, exchanging business cards, and requesting payment. Social graces like receiving compliments, sneezing in public, and gift-giving are also addressed. Finally, the document outlines table manners including place settings, passing food, napkin placement, and sharing food. The overall document offers etiquette tips and social protocols for professional and personal interactions.
Workplace etiquette refers to socially acceptable behaviors and conventions for interacting professionally with coworkers. Maintaining proper etiquette creates a respectful and productive work environment. Key aspects of workplace etiquette include being punctual, dressing appropriately, avoiding gossip, asking before borrowing items, using polite phrases, not interrupting others, keeping a reasonable volume level, and being sensitive to coworkers' privacy. Following basic etiquette helps ensure respect among coworkers and positive daily interactions.
The document provides information on workplace and business etiquette. It discusses appropriate dress code, manners like saying please and thank you, keeping your desk tidy, and avoiding gossip at work. For business etiquette, it emphasizes greeting people, paying attention, being aware of nonverbal cues, and putting your phone away. It also discusses proper greetings, introductions, thank you notes, telephone etiquette, and voicemail. Finally, it outlines the importance of workplace and business etiquette for building strong relationships, promoting a positive atmosphere, reflecting confidence, and preventing misunderstandings.
Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
Office Etiquette or
Office Manners
What is Office Etiquette or Office Manners? and why it it Important?
When someone at work interrupts you while you're talking, shows up late for a meeting or swipes your lunch from the break-room fridge, you probably wonder how a person could be so rude. All these things are breaches of etiquette, an unofficial code of conduct that dictates how coworkers treat each other on the job. Etiquette's importance extends into all areas of your life, including the way you dress, eat and work with others.
The document provides guidance on proper office etiquette and behavior. It discusses appropriate grooming, dress, communication skills, dining etiquette, bathroom etiquette, internet usage, and unacceptable behaviors. Key points include maintaining professional appearance and communication, keeping personal interactions minimal, treating all employees with equal respect, maintaining confidentiality, and avoiding gossip or inappropriate discussions. Proper etiquette helps differentiate professionals, build confidence, and honor commitments through considerate conduct.
PPT Presentation corporate etiquette by NakentohNAKENTOH Kenneth
Corporate etiquette is a set of ordinarily agreed upon rules for behaving in the business environment. Essentially, it focuses on manners for the corporation and for its individual players. It has to do with the way an individual interacts with customers and other businesses.
This document discusses key topics in workplace etiquette including customer service, phone etiquette, email etiquette, business dress, and office space etiquette. It emphasizes treating internal and external customers with respect, listening to customer concerns, and knowing when to escalate difficult situations to a supervisor. Specific guidance is provided around answering phones professionally, returning calls promptly, writing clear email subject lines, and dressing appropriately for the office environment. Maintaining professional conduct through respecting others' personal space and introducing oneself are also covered.
Workplace etiquette refers to socially acceptable behaviors and conventions for interacting professionally with coworkers. Maintaining proper etiquette creates a respectful and productive work environment. Key aspects of workplace etiquette include being punctual, dressing appropriately, avoiding gossip, asking before borrowing items, using polite phrases, not interrupting others, keeping a reasonable volume level, and being sensitive to coworkers' privacy. Following basic etiquette helps ensure respect among coworkers and positive daily interactions.
The document provides information on workplace and business etiquette. It discusses appropriate dress code, manners like saying please and thank you, keeping your desk tidy, and avoiding gossip at work. For business etiquette, it emphasizes greeting people, paying attention, being aware of nonverbal cues, and putting your phone away. It also discusses proper greetings, introductions, thank you notes, telephone etiquette, and voicemail. Finally, it outlines the importance of workplace and business etiquette for building strong relationships, promoting a positive atmosphere, reflecting confidence, and preventing misunderstandings.
Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
Office Etiquette or
Office Manners
What is Office Etiquette or Office Manners? and why it it Important?
When someone at work interrupts you while you're talking, shows up late for a meeting or swipes your lunch from the break-room fridge, you probably wonder how a person could be so rude. All these things are breaches of etiquette, an unofficial code of conduct that dictates how coworkers treat each other on the job. Etiquette's importance extends into all areas of your life, including the way you dress, eat and work with others.
The document provides guidance on proper office etiquette and behavior. It discusses appropriate grooming, dress, communication skills, dining etiquette, bathroom etiquette, internet usage, and unacceptable behaviors. Key points include maintaining professional appearance and communication, keeping personal interactions minimal, treating all employees with equal respect, maintaining confidentiality, and avoiding gossip or inappropriate discussions. Proper etiquette helps differentiate professionals, build confidence, and honor commitments through considerate conduct.
PPT Presentation corporate etiquette by NakentohNAKENTOH Kenneth
Corporate etiquette is a set of ordinarily agreed upon rules for behaving in the business environment. Essentially, it focuses on manners for the corporation and for its individual players. It has to do with the way an individual interacts with customers and other businesses.
This document discusses key topics in workplace etiquette including customer service, phone etiquette, email etiquette, business dress, and office space etiquette. It emphasizes treating internal and external customers with respect, listening to customer concerns, and knowing when to escalate difficult situations to a supervisor. Specific guidance is provided around answering phones professionally, returning calls promptly, writing clear email subject lines, and dressing appropriately for the office environment. Maintaining professional conduct through respecting others' personal space and introducing oneself are also covered.
This document discusses proper attitude and etiquette in corporate and professional settings. It begins by using a story from Kung Fu to illustrate the importance of having an open mindset when learning. Several key points about attitude are then made, including the benefits of being positive, focusing on learning skills from the bottom up, and emptying one's cup of preconceived notions. The document then defines etiquette and explains its importance for social interactions and leaving a good impression. Specific guidelines or "dos and don'ts" are provided around corporate etiquette when interacting with coworkers, including maintaining professionalism, respecting others, and adhering to workplace policies. The overall message is that attitude and etiquette are crucial for success in corporate
The document provides guidelines on proper office etiquette. It recommends greeting everyone when entering the office to create a friendly environment. It suggests addressing seniors formally and holding doors open for others. Specific guidelines are given for appropriate clothing, keeping one's desk neat, etiquette in elevators and while walking, smoking only in designated areas, and being polite through behaviors and language.
Office etiquette guidelines include:
- Respecting core values of care, respect, integrity, transparency and professionalism.
- Maintaining a professional attitude at work and avoiding loitering or spending excessive time socializing.
- Being polite, cordial and respectful to all coworkers, even if they shout at you, and avoiding taking issues personally or escalating conflicts.
Etiquette and professionalism are important for success in the workplace. Good etiquette includes dressing appropriately, having a positive attitude, using proper manners, and providing excellent customer service. Maintaining professionalism in communications, including emails, phone calls, meetings, and social interactions, helps create positive impressions and respect among colleagues. Mastering etiquette fundamentals can boost one's career by showing competence, trustworthiness and respect for others.
This document outlines various etiquette guidelines for the workplace including maintaining professional boundaries, office etiquette, meeting etiquette, office romance policies, telephone etiquette, and etiquette considerations for working abroad. Key points include refraining from personal use of office supplies or emotional outbursts, dressing appropriately, being respectful of others' spaces, avoiding strong scents, following meeting schedules, prohibiting supervisor-subordinate relationships or sexual conduct at work, handling calls and complaints politely, and researching cultural norms when working in other countries. The overall message is to conduct oneself professionally at all times.
Professional Etiquette At The WorkplaceRajiv Bajaj
The document discusses professional etiquette and manners in the workplace. It defines etiquette as codes of polite and respectful behavior. It emphasizes treating all people with kindness, respect, and integrity. This includes maintaining privacy, avoiding gossip or politics, being considerate with language and equipment use, and preventing harassment, discrimination, or intimidation. Good etiquette promotes positivity, productivity and success in professional settings.
The document discusses various types of etiquette including social, corporate, family, office, telephone, business meeting, driving, interview and general etiquette. It provides guidelines on proper manners and behavior in different scenarios such as arriving on time, being respectful, using good posture, sending thank you notes, avoiding distractions while driving, and more. The overall message is on cultivating proper etiquette, manners and respectful behavior in all aspects of life.
Professionalism is defined as conduct and qualities that characterize a profession. It is judged by one's image through dress, demeanor, body language, communication skills, and competence. First impressions through a professional image in dress and grooming are important. Demeanor should be positive, accountable, and calm. Appropriate body language includes eye contact, posture, and active listening. Communication requires proper language, tone, content, clarity, and listening skills. Competence involves preparation, research, and knowledge related to the situation.
This document discusses office etiquette and its importance in the workplace. It begins by defining etiquette and distinguishing it from other behaviors. Several key points about office etiquette are then outlined, including the importance of punctuality, appropriate appearance, respecting others' privacy, and maintaining professionalism in communications and conduct. Specific dos and don'ts are provided around issues like visitors, distracting habits, and gossip. The document also discusses situational etiquettes regarding phone calls and dress. It emphasizes avoiding gossip and maintaining engagement between employees and employers.
Manners and etiquette are important in social interactions. The document discusses various types of manners including table manners, telephone manners, sitting manners, and business meeting etiquette. Good manners involve behaving respectfully towards others through practices such as chewing with your mouth closed, using proper utensil technique, making eye contact, being punctual, and actively listening without interruptions. Manners help people feel comfortable and confident in social and professional settings.
This document provides guidance on business etiquette and personal grooming. It covers topics such as professional etiquette including introductions, handshakes and greetings; office etiquette; etiquette with outsiders; dining etiquette including place settings and serving food; telephone etiquette; email etiquette; and tips for personal grooming including body language and dress code.
Arvind pushes through a set of glass doors without holding it open for his female colleague Supriya, who is right behind him. This displays poor manners, as it is customary to hold the door open for others. While globalization has improved manners in many Indian workplaces, basic courtesies are still often overlooked. The document provides guidelines for proper workplace etiquette, such as welcoming newcomers, showing courtesy to colleagues, and making oneself likable and pleasant to work with through polite behavior and avoiding gossip.
PowerPoint Presentation Content Slides Include:
• Definition/s of office etiquette
• Etymology ' office
• Etymology ' etiquette
• Learning objectives for this presentation
• Office etiquette (20 points) and using your cell phone at work (5 rules)
• Important calls (6 points) and finding a private place (5 points)
• Where to not bring your cells phone (7 points)
• The importance of email etiquette (13 points)
• Minding your manners in emails (8 points) and tone (15 points)
• Being concise (5 points) and not abbreviating (8 points)
• What’s in a name (15 points) and spelling and grammar (10 points)
• Attachments (10 points) and making a good first impression (5 points)
• Nine top office party do not's (26 points)
• Keeping it simple for eating etiquette at work (4 points)
• Customers and your phone (4 points) and watching your timing (6 points)
• Considering your colleagues (4 points) and office bathroom etiquette (9 points)
• Office attire (8 points) and casual attire (10 points)
• Smart casual (11 points) and formal professional business attire (12 points)
• Showing consideration in open and partitioned workplaces (18 points)
• Smells (6 points) and tact and diplomacy (7 points)
• Dog-proofing (8 points) and dog manners (5 points)
• Harmony (6 points) and coming prepared (10 points)
• Expecting the unexpected (8 points) and taking out the trash (6 points)
• Ten-minute breaks (5 points) and new moms and moms-to-be (4 tips)
• Telling the boss (6 points) and morning sickness (12 points)
• When to tell your co-workers (8 points) and gift-giving between colleagues (7 points)
• Gift-giving (9 guidelines) and giving gifts to your boss (11 points)
• Giving gifts to employees (10 points) and answering calls (28 points)
• Making telephone calls (11 points) and reconsidering the Twitter commentary (5 points)
• Understanding @ replies (10 points) and going easy on the acronyms (4 points)
• Not worrying about followers (5 points) and re-tweeting properly (6 points)
• Sending business greeting cards (22 tips) and signing (5 points)
• Tele-class etiquette (12 tips) and introducing yourself (6 points)
• Using mute (9 points) and minimizing background noise (9 points)
• Basic etiquette for business meals (26 tips)
• Office etiquette for recent grads (15 points) and college being over (4 points)
• Watching your language (8 points)
• Actions steps (16 points).
This document defines workplace etiquette and manners. It discusses that etiquette establishes rules for socially acceptable behavior and is derived from French meaning "ticket" to getting things you want. Good etiquette distinguishes humans from animals. Maintaining etiquette avoids negative confrontation, politics, tensions and conflicts while promoting effective communication, organization, employee satisfaction, productivity and a stress-free workplace. Basic etiquette includes exhibiting a positive attitude, using good eye contact, appropriate introductions with titles, rising during introductions, listening skills, respecting others, monitoring conversation volume, maintaining privacy, avoiding interruptions and gossip. Making a positive impression involves arriving on time, exercising maturity, respecting others' expertise, proper posture, using manners like "please
This document provides guidelines on proper grooming, office etiquette, communication skills, and handling complaints for both men and women in a professional work environment. It discusses maintaining a neat and professional appearance through well-groomed hair, conservative attire, and minimal makeup or jewelry. Etiquette tips include being respectful, using polite language, properly managing emails, phone calls, and workspaces. The document emphasizes presenting a positive image and acting calmly and courteously when dealing with others.
This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.
Office practice and etiquette are exceptionally important and knowing how to behave while at work is a big part of improving relationships within the workplace as well as with clients.
This document provides an overview of etiquette and good manners. It discusses proper personal appearance and hygiene, introductions and greetings, dining etiquette including table settings and manners, and business etiquette such as handshakes. Dining etiquette covers proper table settings, styles of service, glassware, posture, cutting techniques, and dining rules and manners. The document also shares famous quotes on etiquette and manners and concludes by thanking the reader.
Being confident and comfortable at a dinner business meeting can help you come out on top! This presentation will give you a basic overview of dining etiquette as well as explain the difference between dining and eating, how to order wine, and cell phone etiquette at the dinner table.
This document discusses proper attitude and etiquette in corporate and professional settings. It begins by using a story from Kung Fu to illustrate the importance of having an open mindset when learning. Several key points about attitude are then made, including the benefits of being positive, focusing on learning skills from the bottom up, and emptying one's cup of preconceived notions. The document then defines etiquette and explains its importance for social interactions and leaving a good impression. Specific guidelines or "dos and don'ts" are provided around corporate etiquette when interacting with coworkers, including maintaining professionalism, respecting others, and adhering to workplace policies. The overall message is that attitude and etiquette are crucial for success in corporate
The document provides guidelines on proper office etiquette. It recommends greeting everyone when entering the office to create a friendly environment. It suggests addressing seniors formally and holding doors open for others. Specific guidelines are given for appropriate clothing, keeping one's desk neat, etiquette in elevators and while walking, smoking only in designated areas, and being polite through behaviors and language.
Office etiquette guidelines include:
- Respecting core values of care, respect, integrity, transparency and professionalism.
- Maintaining a professional attitude at work and avoiding loitering or spending excessive time socializing.
- Being polite, cordial and respectful to all coworkers, even if they shout at you, and avoiding taking issues personally or escalating conflicts.
Etiquette and professionalism are important for success in the workplace. Good etiquette includes dressing appropriately, having a positive attitude, using proper manners, and providing excellent customer service. Maintaining professionalism in communications, including emails, phone calls, meetings, and social interactions, helps create positive impressions and respect among colleagues. Mastering etiquette fundamentals can boost one's career by showing competence, trustworthiness and respect for others.
This document outlines various etiquette guidelines for the workplace including maintaining professional boundaries, office etiquette, meeting etiquette, office romance policies, telephone etiquette, and etiquette considerations for working abroad. Key points include refraining from personal use of office supplies or emotional outbursts, dressing appropriately, being respectful of others' spaces, avoiding strong scents, following meeting schedules, prohibiting supervisor-subordinate relationships or sexual conduct at work, handling calls and complaints politely, and researching cultural norms when working in other countries. The overall message is to conduct oneself professionally at all times.
Professional Etiquette At The WorkplaceRajiv Bajaj
The document discusses professional etiquette and manners in the workplace. It defines etiquette as codes of polite and respectful behavior. It emphasizes treating all people with kindness, respect, and integrity. This includes maintaining privacy, avoiding gossip or politics, being considerate with language and equipment use, and preventing harassment, discrimination, or intimidation. Good etiquette promotes positivity, productivity and success in professional settings.
The document discusses various types of etiquette including social, corporate, family, office, telephone, business meeting, driving, interview and general etiquette. It provides guidelines on proper manners and behavior in different scenarios such as arriving on time, being respectful, using good posture, sending thank you notes, avoiding distractions while driving, and more. The overall message is on cultivating proper etiquette, manners and respectful behavior in all aspects of life.
Professionalism is defined as conduct and qualities that characterize a profession. It is judged by one's image through dress, demeanor, body language, communication skills, and competence. First impressions through a professional image in dress and grooming are important. Demeanor should be positive, accountable, and calm. Appropriate body language includes eye contact, posture, and active listening. Communication requires proper language, tone, content, clarity, and listening skills. Competence involves preparation, research, and knowledge related to the situation.
This document discusses office etiquette and its importance in the workplace. It begins by defining etiquette and distinguishing it from other behaviors. Several key points about office etiquette are then outlined, including the importance of punctuality, appropriate appearance, respecting others' privacy, and maintaining professionalism in communications and conduct. Specific dos and don'ts are provided around issues like visitors, distracting habits, and gossip. The document also discusses situational etiquettes regarding phone calls and dress. It emphasizes avoiding gossip and maintaining engagement between employees and employers.
Manners and etiquette are important in social interactions. The document discusses various types of manners including table manners, telephone manners, sitting manners, and business meeting etiquette. Good manners involve behaving respectfully towards others through practices such as chewing with your mouth closed, using proper utensil technique, making eye contact, being punctual, and actively listening without interruptions. Manners help people feel comfortable and confident in social and professional settings.
This document provides guidance on business etiquette and personal grooming. It covers topics such as professional etiquette including introductions, handshakes and greetings; office etiquette; etiquette with outsiders; dining etiquette including place settings and serving food; telephone etiquette; email etiquette; and tips for personal grooming including body language and dress code.
Arvind pushes through a set of glass doors without holding it open for his female colleague Supriya, who is right behind him. This displays poor manners, as it is customary to hold the door open for others. While globalization has improved manners in many Indian workplaces, basic courtesies are still often overlooked. The document provides guidelines for proper workplace etiquette, such as welcoming newcomers, showing courtesy to colleagues, and making oneself likable and pleasant to work with through polite behavior and avoiding gossip.
PowerPoint Presentation Content Slides Include:
• Definition/s of office etiquette
• Etymology ' office
• Etymology ' etiquette
• Learning objectives for this presentation
• Office etiquette (20 points) and using your cell phone at work (5 rules)
• Important calls (6 points) and finding a private place (5 points)
• Where to not bring your cells phone (7 points)
• The importance of email etiquette (13 points)
• Minding your manners in emails (8 points) and tone (15 points)
• Being concise (5 points) and not abbreviating (8 points)
• What’s in a name (15 points) and spelling and grammar (10 points)
• Attachments (10 points) and making a good first impression (5 points)
• Nine top office party do not's (26 points)
• Keeping it simple for eating etiquette at work (4 points)
• Customers and your phone (4 points) and watching your timing (6 points)
• Considering your colleagues (4 points) and office bathroom etiquette (9 points)
• Office attire (8 points) and casual attire (10 points)
• Smart casual (11 points) and formal professional business attire (12 points)
• Showing consideration in open and partitioned workplaces (18 points)
• Smells (6 points) and tact and diplomacy (7 points)
• Dog-proofing (8 points) and dog manners (5 points)
• Harmony (6 points) and coming prepared (10 points)
• Expecting the unexpected (8 points) and taking out the trash (6 points)
• Ten-minute breaks (5 points) and new moms and moms-to-be (4 tips)
• Telling the boss (6 points) and morning sickness (12 points)
• When to tell your co-workers (8 points) and gift-giving between colleagues (7 points)
• Gift-giving (9 guidelines) and giving gifts to your boss (11 points)
• Giving gifts to employees (10 points) and answering calls (28 points)
• Making telephone calls (11 points) and reconsidering the Twitter commentary (5 points)
• Understanding @ replies (10 points) and going easy on the acronyms (4 points)
• Not worrying about followers (5 points) and re-tweeting properly (6 points)
• Sending business greeting cards (22 tips) and signing (5 points)
• Tele-class etiquette (12 tips) and introducing yourself (6 points)
• Using mute (9 points) and minimizing background noise (9 points)
• Basic etiquette for business meals (26 tips)
• Office etiquette for recent grads (15 points) and college being over (4 points)
• Watching your language (8 points)
• Actions steps (16 points).
This document defines workplace etiquette and manners. It discusses that etiquette establishes rules for socially acceptable behavior and is derived from French meaning "ticket" to getting things you want. Good etiquette distinguishes humans from animals. Maintaining etiquette avoids negative confrontation, politics, tensions and conflicts while promoting effective communication, organization, employee satisfaction, productivity and a stress-free workplace. Basic etiquette includes exhibiting a positive attitude, using good eye contact, appropriate introductions with titles, rising during introductions, listening skills, respecting others, monitoring conversation volume, maintaining privacy, avoiding interruptions and gossip. Making a positive impression involves arriving on time, exercising maturity, respecting others' expertise, proper posture, using manners like "please
This document provides guidelines on proper grooming, office etiquette, communication skills, and handling complaints for both men and women in a professional work environment. It discusses maintaining a neat and professional appearance through well-groomed hair, conservative attire, and minimal makeup or jewelry. Etiquette tips include being respectful, using polite language, properly managing emails, phone calls, and workspaces. The document emphasizes presenting a positive image and acting calmly and courteously when dealing with others.
This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.
Office practice and etiquette are exceptionally important and knowing how to behave while at work is a big part of improving relationships within the workplace as well as with clients.
This document provides an overview of etiquette and good manners. It discusses proper personal appearance and hygiene, introductions and greetings, dining etiquette including table settings and manners, and business etiquette such as handshakes. Dining etiquette covers proper table settings, styles of service, glassware, posture, cutting techniques, and dining rules and manners. The document also shares famous quotes on etiquette and manners and concludes by thanking the reader.
Being confident and comfortable at a dinner business meeting can help you come out on top! This presentation will give you a basic overview of dining etiquette as well as explain the difference between dining and eating, how to order wine, and cell phone etiquette at the dinner table.
The document discusses various etiquette guidelines for professional settings including phone, email, business dress, office space, interviews, and presentations. It provides tips for good manners across these contexts such as being considerate, friendly, avoiding interruptions or personal comments, dressing appropriately, sending clear emails, and thanking interviewers. Observance of etiquette can help make others feel comfortable and create a good impression.
The document discusses different types of weddings from around the world including Pakistani, Palestinian, African, American, Bengali, Chinese, Sikh, Filipino, Iranian, Russian, Egyptian, modern Chinese and Malaysian weddings. It ends by wishing the reader happy marriage and forever.
Dating and Marriage Customs from Around the Worldgherm6
The document summarizes dating and marriage customs from around the world, including:
- Dating usually begins in the early-to-mid teens for most countries and marriage occurs in late 20s or 30s. However, some places like Afghanistan, China, and Madagascar still have arranged marriages.
- Wedding traditions vary widely, from elaborate multi-day celebrations in places like India, Japan, and rural Ukraine to more modest ceremonies in other Western countries. Religious ceremonies and traditions also differ between places.
- Cultural norms around courtship, relationships, and roles of family also differ significantly between regions, with some areas having more restrictions on public displays of affection or time spent together before marriage.
1) Pay attention to the people you are dining with rather than focusing solely on the food.
2) When making reservations, be on time or call ahead if you will be late. Cancel reservations well in advance if you cannot make it.
3) Follow basic etiquette for using utensils, napkins, drinking, and interacting with others at the table.
The document provides etiquette and manners guidelines for hotel staff when interacting with guests. Some key points include: opening doors for guests as they approach; holding elevators and assisting those with disabilities or heavy items; allowing guests to proceed on stairs and not rushing past them; maintaining eye contact and personalizing conversations with guests by using their name; keeping a straight posture and not leaning or having unnecessary movements when speaking to guests; giving guests the right of way and opening doors when walking with or near them. The overall focus is on polite, respectful and helpful interactions that prioritize guest service.
Staff etiquette & manners in hospitalityHarry Singh
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
The document summarizes marriage traditions in ancient Mesopotamia, Egypt, Greece, and modern Canada. In ancient Mesopotamia, marriages were arranged by fathers and wives became part of their husband's family. Ancient Egyptian marriages sometimes involved incestuous relationships and child brides. Greek marriages emphasized alliances between families over individual preferences. Modern Canadian marriage laws establish age limits and prohibit incestuous relationships, with same-sex marriage now permitted nationwide.
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
The document discusses the origins and importance of etiquette. It began with signs posted in King Louis XIV's garden instructing people not to walk on the grass. The word "etiquette" evolved from these signs. Common etiquette mistakes are discussed, along with the importance of manners, respecting others, and behaving appropriately in social situations. The remainder of the document focuses on dining etiquette, including table settings, seating arrangements, and proper etiquette for eating soup, salad, bread, tea/coffee and more. Frequently asked questions about dining etiquette are also addressed.
The document discusses the origins and importance of etiquette. It began with signs posted in King Louis XIV's garden instructing people not to walk on the grass. The word "etiquette" evolved from these signs. Common etiquette mistakes are discussed, along with the importance of manners, respecting others, and behaving appropriately in social situations. The remainder of the document focuses on dining etiquette, including table settings, seating arrangements, and proper etiquette for eating soup, salad, bread, tea/coffee and more. Frequently asked questions about dining etiquette are also addressed.
The document discusses the origins and importance of etiquette. It began with signs posted in King Louis XIV's garden instructing people not to walk on the grass. The word "etiquette" evolved from these signs. Common etiquette mistakes are discussed, along with the importance of manners, respecting others, and behaving appropriately in social situations. The remainder of the document focuses on dining etiquette, including table settings, seating arrangements, and proper etiquette for eating soup, salad, bread, tea/coffee and more. Frequently asked questions about dining etiquette are also addressed.
This document provides information on proper social etiquette. It defines etiquette as a collection of rules that help people understand appropriate behavior in different social situations. The purpose of etiquette is to ensure people feel respected and comfortable. Good etiquette and social skills are important as they allow people to feel confident in social situations and navigate new circumstances effectively. The document then gives examples of situations where proper etiquette is beneficial and provides guidance on etiquette related to dining, introductions, handshakes, and other social interactions.
Etiquette relates to codes of behavior in social settings like business meetings over meals. Some key dining etiquettes include arriving 15 minutes early, standing when greeting the host, keeping your napkin on your lap and not refolding it when finished, using cutlery from the outside in, and leaving your plate closed at the end of the meal. Dining etiquette is important for business settings as it shows social skills and sophistication.
The document provides guidance on business etiquette and public speaking skills. It discusses the importance of first impressions and outlines behaviors for greetings, introductions, and interactions between men and women colleagues. Five key business manners are emphasized: being prepared, arriving early, dressing appropriately, being gracious, and following through. Tips are provided for giving presentations, including proper use of gestures, attire, and managing mistakes or distractions. Business dress codes and international table manners are also reviewed. Overall, the document stresses the significance of etiquette, body language, and appearance in professional settings.
This Etiquette Dinner program is a collaboration between Career Services and Alumni Relations. Alumni, faculty and staff serve as table hosts to guide conversation and answer student questions during the 4-course meal.
The document provides information on etiquette training services for businesses, including business etiquette, dinner table etiquette, and meal etiquette. It discusses proper protocols for introductions, handshakes, business cards, dining, table manners, and more. The training covers topics like effective communication, dress codes, technology usage, and navigating diverse situations with respect. Sessions include demonstrations and practice of skills like multi-course dining etiquette. The goal is to teach professionals etiquette essentials to make positive impressions and interactions in business and social settings.
The document discusses etiquette and manners, providing guidelines for social behavior, communication styles, table etiquette including how to prepare for and conduct oneself during meals, as well as effective communication practices. Proper etiquette and manners are important for feeling comfortable interacting with others and showing respect. Following etiquette guidelines can help one appear more confident and relaxed in social situations.
This document provides guidance on proper etiquette for dining and networking. It discusses greeting others with a firm handshake while making eye contact and smiling. Name tags should be placed on the right shoulder. When dining formally, start from the outside silverware and work inward, keep elbows off the table, and wait for all to finish before leaving. Proper etiquette also includes excusing oneself from the table discreetly and being aware of cultural dining expressions like "bon appétit".
Professional etiquette is important for building leadership skills, career success, and maintaining good relationships. Etiquette refers to the codes of conduct and social norms that govern polite interactions. This document outlines various professional etiquettes including being respectful, avoiding gossip, maintaining good hygiene and appearance, proper introductions, showing appreciation, phone and email etiquette, table manners, meeting etiquette, and cultural differences in business etiquette across countries. Professional etiquette is essential for making a positive impression and getting taken seriously in one's career.
The document discusses the importance of having the right attitude as a server. It emphasizes that servers should be professional, friendly, poised, knowledgeable, attentive to detail, team players, reliable, and avoid negative attitudes. Specifically, servers are advised to smile, be warm, speak enthusiastically about the restaurant, and never complain. They must also sustain composure under pressure, address guests properly by name, and thank them frequently. Anticipating guests' needs is key to providing excellent service.
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The document discusses polite business etiquette in different cultures and situations. It provides tips on greetings, introductions, personal space, and other etiquette considerations in countries like Australia, Brazil, South Korea, and Turkey. For example, in Australia one should maintain an arm's length of personal space, while Brazilians often stand close and touch each other's arms during conversations. The document emphasizes the importance of being aware of cultural norms to avoid faux pas when interacting with others in business and professional settings abroad.
This document provides an overview of cultural etiquette in the United States. It discusses the importance of good manners and how etiquette establishes rules of acceptable conduct. Etiquette in the US can vary based on factors like body language, greetings, dining, and technology use. Some key points are that Americans smile frequently, value personal space, prefer brief, firm handshakes, arrive on time for meals, say "please" and "thank you," and avoid cell phone use during face-to-face interactions. The document emphasizes being respectful of social norms to make a good impression.
The document discusses various aspects of etiquette including personal etiquette, office etiquette, dining etiquette, hotel etiquette, and cocktail etiquette. It provides definitions of etiquette, explains where and why it is required, and outlines best practices and guidelines for polite behavior in different social settings and environments.
This document provides guidance on developing strong oral communication skills, including how to make a good first impression through introductions, handshakes, eye contact, and conversation. It emphasizes the importance of a firm handshake, maintaining eye contact, and focusing on the other person to establish trust and show interest. Smiling, standing up when introducing oneself, and speaking with an upbeat tone can also create a positive impression. Mastering these basics of non-verbal communication and introductions lays the groundwork for successful interactions.
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2. What is etiquette?
Etiquette has to do with good manners.
It is not so much our own good manners, but
making other people feel comfortable by the
way we behave.
“The conduct or procedure required by good
breeding or authority to be observed in social
or business life”.
4. Stand up and greet
When someone comes
to visit at the office,
stand and come out
from behind your desk
unless the visitor is a
co-worker or someone
who comes into your
office frequently in the
course of the day.
5. Stand up and greet
The frequency
consideration comes into
play even when a senior
executive visits the office
of a junior executive.
If it's a common
occurrence, there's no
need to get up; however,
you should certainly stop
what you're doing and give
your full attention to the
senior executive whenever
you're in his or her
presence.
6. Stand up and greet
Everyone should stand
when being introduced.
At one time women
remained seated when
new people arrived on
the scene, but not
nowadays. However,
when newcomers arrive
at a very large function,
they are greeted only by
those nearest them.
7. Stand up and greet
If it is impossible for
you to rise—if perhaps
you are wedged behind
the table—at least lean
forward or rise slightly
so as not to appear
distant.
8. Handshake
A handshake leaves a
very definite and often
lasting impression.
In the business world a
handshake is the only
truly appropriate
physical contact for
both men and women.
9. Handshake
When you are at an
office or social party,
keep your drink in your
left hand to avoid
giving someone a wet,
cold handshake.
Don't rock or sway.
Handshaking is not a
tango.
12. The proper way!
Slide the web of your
hand all the way to the
web of the other
person's hand.
Otherwise, he or she
ends up shaking hands
with your fingers. Also,
shaking web to web
effectively prevents the
other person, no matter
how strong, from
crunching your knuckles.
15. The proper hand shake
Involves eye contact
Is firm but painless
Lasts about three
seconds
Takes only two or three
pumps
16. The proper hand shake
Starts and stops crisply
Doesn't continue
through the entire
introduction
17. Shake hands when…
Someone offers his/her
hand to you
First meeting someone
Greeting guests
Greeting your
host/hostess
Renewing an
acquaintance
Saying goodbye
18. Smiling
The smile is the near-universal gesture of
friendliness, and in America its meaning is
usually clear.
The person smiling is happy, amused, and/or
sending out a friendly signal. In other cultures
the smile may be sending other signals. In
some Latin cultures, for example, the smile
may be used to say “Excuse me” or “Please.”
19. Smiling
If a person from another culture does not
return your greeting smile, it doesn't indicate
hostility or bad manners.
In some Asian cultures, smiling is a gesture to
be reserved for informal occasions, and
smiling while being formally introduced
would be considered disrespectful.
20. Eye Contact
In many cultures, avoiding eye contact is a
sign of respect, but such behavior can lead to
misunderstandings. For example, some
Korean shopkeepers have been accused of
disrespecting their non-Korean customers
because the shopkeepers avoided making eye
contact.The same sort of misunderstanding
has occurred between American teachers and
Asian students who do not look at the
teacher while he or she is speaking.
22. Business Etiquette
Q.What is the proper time to arrive for an
appointment?
A. Always arrive on time for an appointment.-
--Never arrive late. ---Arrive no more than
five minutes early.
Q. Can I exchange business cards while
dining?
A. Business cards should never be exchanged
while dining.This is true at even the most
informal dining situations.
23. Business Etiquette
Q. Is it impolite to ask an executive of a
company for payment of outstanding
invoices?
A. For services rendered, it is not considered
impolite to request payment. However, you
should first contact your billing
representative before approaching the
executives or principals of the company.
24. Business Etiquette
Q. How can I get more privacy in my cubicle
without being rude to my co-workers?
A. If you are a cubicle worker, who is
constantly "challenged" by a lack of privacy at
your workplace, propose to management
that a 'CubicleWorkers Code of Ethics' be
established for workers of a common area.
25. Business Etiquette
Q. How much perfume/cologne is
acceptable to wear at work?
A. Perfume, cologne or aftershave should be
applied sparingly, evoking a subtle scent.
Strong fragrances, as well as, inexpensive or
"cheap" fragrances are often offensive to
business associates and therefore
inappropriate in a professional venue.
27. Social Graces
Q. How should I critic a teammate's
performance?
A. Avoid making harsh, critical comments
regarding your or another person's (partner,
teammate or member of opposing team) playing
ability.
Q. We are invited to a dinner party. Should we
take a gift to the host?
A.Yes. An appropriate hostess gift could be a
bottle of wine, flowers or a small item for the
home, such as a candle.
28. Social Graces
Q. How should I receive a compliment?
A. Learn to receive compliment graciously.When
someone says something positive about you,
don't deny or refute it. Instead, thank them for
the compliment and enjoy their praise.
Q. Should children ask permission before
playing on a neighbour's yard?
A. Children should first ask permission before
walking or playing on a neighbours yard or
property.
29. Social Graces
Q.What is the correct way to sneeze or
cough in public?
A. If you sense a sneeze or cough coming on,
cover your nose and mouth with your left
hand (if you are right-handed) thus leaving
your right hand clean for shaking hands,
opening doors, etc. (Note:When you have a
cold/flu you should also wash your hands
often.)
30. Social Graces
Q. Is it appropriate for someone to ask you
to take off your shoes when entering their
home?
A.Yes, when a guest in someone else’s home,
it is appropriate to abide by their rules and
requests.Taking off shoes in someone’s home
is also a traditional custom in some countries
such as Japan.
31. Social Graces
Q.Who gets on/off an elevator first, men or
women?
A.The person who reaches the elevator first
or is closest to the door, regardless of gender,
enters or exits an elevator first.
34. Table Manners
Q. Is it considered rude to take a sip of your
drink while still chewing?
A. It is considered good manners to wait until
you have finished chewing and have swallowed
your food before taking a sip of your beverage.
Q. What is the correct position for a coffee cup
in a formal place setting?
A.The coffee cup and saucer is placed to the
right of the place setting, to the right of the
furthest utensil. Since most people are right-
handed, the handle should face to the right.
35. Table Manners
Q. After the completion of a formal dinner,
where do you place your utensils?
A. Place the knife and fork parallel to one
another across the plate with the knife blade
facing inward toward the plate. Position the
knife and fork in the position of ten o’clock to
four o’clock.
36. Table Manners
Q. How should I fold a large napkin before
placing it in my lap?
A. Large dinner napkins should be folded in
half after opening and before placing on one's
lap.
Q. Is it proper for a woman to apply lipstick
at the table after a meal?
A. It is appropriate for a woman to excuse
herself and apply lipstick in a private area
such as a restroom.
37. Table Manners
Q.When should the host/hostess of a
dinner party be served?
A.The host hostess of a dinner party should
be the last one served. If the meal is getting
cold, the host/hostess may state something
to the effect, "Please begin while the food is
still warm".
38. Table Manners
Q. At a formal dinner party, how do I
properly serve and remove the dishes and
glasses?
A.When entertaining formally, dishes are
presented or served at guest's left and
removed from the right side. Glasses are filled
from the right.
39. Table Manners
Q. When dining at a fine restaurant should you
eat different types of food on your plate
individually or eat all the food groups
together?
A. It is appropriate to eat all items together as
the different foods complement one another.
Q. What direction should food be passed at the
table?
A. Food should be passed to the right, or
counter-clockwise.
40. Table Manners
Q.When eating meat, should you cut one piece,
put your knife down, then eat the piece, or should
you cut all of your meat up first, and then eat the
meat?
A.When eating meat, always cut and eat one small
piece at a time. If you are eating American style, you
may put your knife down, switch your fork to your
other hand and eat your bite. If you are eating
Continental style, you may cut the piece of meat and
eat it without putting setting your knife on your
plate. Continental Dining Style is becoming more
prevalent today and is considered the preferred
method of eating.
41. Table Manners
Q. Is it wrong to stand when a lady excuses
herself from the table? What is the proper
etiquette when the woman excuses herself
and returns?
A. In a social setting, it is always appropriate
for a male to stand when a female is taking
her leave. However, in a business setting, it is
not always necessary for a male to rise
whenever his female coworker(s) leave the
table.
42. Table Manners
Q. Should you dismiss yourself from the table
if you need to sneeze or blow your nose?
A.Yes, excuse yourself from the table, and at no
time should you use your napkin as a
handkerchief.
Q. When dining out, is it okay to share your
food with the others at the table for tasting
purposes?
A.Yes, it is appropriate to share when others at
the table are also willing to share. However,
always request additional small plates and clean
utensils for dividing the shared food.
43. Table Manners
Q. Where do I place my napkin when briefly
excusing myself during the meal?
A. Place your napkin on the chair when excusing
yourself during the meal as it is not appropriate
to place a soiled napkin on the table while people
are still eating. At the completion of a meal,
carefully place the napkin at the left of your
place setting or if the plates have been cleared,
place the napkin in the center without actually
refolding to original state.
44. Table Manners
Q. Who pays the bill when dining out?
A. When entertaining a guest, such as when out
for dinner or cocktails, the person who extended
the invitation (regardless of gender) is
responsible for paying the bill.
Q. When do I use the salad fork?
A.When served a salad as the main entrée, use
your dinner fork or entrée fork. Also, if your
salad is served as a side dish on your main entrée
plate, use your dinner fork. Otherwise, use your
salad fork for your salad!
45. Table Manners
Q.What is the correct way to butter bread
or a roll?
A.When served bread or a roll on a
bread/butter plate; break the bread with your
fingers into pieces small enough for one or
two bites; butter a pulled apart piece and
then eat it. Do not butter the entire roll or
piece of bread at one time.
46. Table Manners
Q. Which side of the guest should I pour wine
from at the dinner table?
A. Pour wine and all beverages from the right,
while standing behind and to the right of the
guest.
Q. What is the correct way to serve yourself a
portion of brie cheese? Do you just cut a piece
from the soft part or try to cut off a portion
including the hard skin?
A. Serve yourself an entire piece of cheese neatly
and then you may cut away the crust on your
own plate.
47. Table Manners
Q.When should charger plates be removed from
the dinner table?
A.The charger plates should be on the table when
the guests are seated.The soup, fish or salad course
are served on top of the charger. It is customary for
the charger plate to be removed prior to the serving
of the entree or dinner course. Some people
however, prefer to leave the charger plate on the
table during the entree because they enjoy the
appearance of the charger. Regardless of if you
remove the charge after the soup, fish, salad or
entree, the charger plate should always be removed
before the dessert course.
48. Table Manners
Q. When you have some food in your mouth
that you don’t want to swallow, what should
you do?
A. Move the food forward with your tongue onto
the fork and place it back on the side of your
plate.
Q. Where do I place the finger bowl after
cleansing my fingers?
A. When using a finger bowl, after cleansing your
fingers, place the finger bowl and the doily on
the upper left side of the place setting; this clears
the dessert plate for the dessert.
49. Table Manners
Q. Where are the dessert utensils placed in a formal table
setting?
A.When setting the table, the dining utensils (or flatware) used
for eating dessert should be placed using one of the following
options:
1) At the top of the place setting with the fork (handle pointing
left) placed above the plate and the spoon (handle pointing right)
placed above the fork.
2)The dessert spoon placed to the immediate right of the plate.
3)The dessert fork and spoon placed on the dessert plate along
with the finger bowl and presented immediately before the
dessert.
50. Table Manners
Q.What do you do when the salad has big
pieces of lettuce? Can you cut them with
your knife?
A.Years ago, when knife blades were still
made of silver, this was true, as the vinegar
harmed the blades. However, today, most
knife blades are stainless steel and therefore,
may be used to cut lettuce into smaller bites.
51. Table Manners
Q. Should a child stand or sit while the adults
are being seated at the dining table?
A.When at a dining table, a child should stand
behind his/her chair until all the adults have been
seated.
Q. Where should I put my napkin at the
completion of the meal?
A. At the completion of a meal, carefully place
the napkin at the left of your place setting or if
the plates have been cleared, place the napkin in
the center without actually refolding to original
state.
52. Table Manners
Q. In a family setting, which direction should
food be passed for serving?
A. Food is passed to the right, or counter-
clockwise.
Q. What should you do if you spill a beverage
on yourself while dining?
A. Clean up the spill at the table or excuse
yourself to the restroom if needed. Apologize to
anyone your slight mishap may have
inconvenienced.
53. Table Manners
Q.When a fellow diner asks to "please pass
the salt,” is it standard etiquette to pass
both the salt and the pepper?
A.We recommend first passing the salt and
then inquiring if the other guest would also
like the pepper.