The document provides a summary and resume for Eric Paul. It outlines his experience as an Operations Manager at Bell Technical Solutions where he led a team of 25 technicians and drove customer experience and performance. It also details his experience as a Commercial Property Manager, District Manager for Arbonne International, and as the Co-Founder and Manager of a corporate musical entertainment group. The resume emphasizes Eric's strong leadership, communication, customer service, and multi-tasking skills gained through his various roles.

1. ERIC PAUL
71 Leinster Ave S, Hamilton, Ontario, L8M 3A4 | (416) 529-3595 | ericdpaul@gmail.com
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Summary
• Ability to work autonomously, as a team member, and as a strong
leader
• Fast learner, flexible, and easily adapts to changing work environments
• Excellent communicator with great verbal, written, and interpersonal
skills
• Customer service focused and results driven
• Great at multi-tasking, excellent time management, and always a
positive attitude
• Ability to recognize and leverage talent
• Experienced in performance management and coaching
• Eager to grow and take on new challenges
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Accomplishments
• Exceeded personal results in four separate quarters as Field Operations
Manager by improving team quality, efficiency, and increasing overall
team performance; received ‘Merit Elite Award’
• Promoted Bell products and services; 2015 runner up for Ontario
Central Promotions Incentive
• Ambassador for the successful rollout of a new Technician Dispatch
Technology for downtown Toronto
• Received 3 gold records to commemorate record sales in excess of
50,000 units as performer and songwriter with Canadian recording
artists ‘The Trews’, ‘Big Sugar’, and ‘Thornley’
• Awarded YTV Youth Achievement Award in Ottawa by the Governor
General for accomplishments with musical group ‘Seventh Stone’
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Experience
Operations Manager April 2010 to Current
Bell Technical Solutions- Toronto, ON
• Led, supported, and developed a team of 25 installation and repair
technicians
• Leveraged talent to drive customer experience and meet key
performance indicators
• Analyzed performance reports, manipulated data, and identified areas
for improvement opportunities
• Drove team promotions of Bell products gaining new costumers
• Coached team members to achieve lowest rework in region
• Administrated scheduling and payroll

2. • Maintained a cost effective and efficient team
• Appointed member of the Health And Safety Committee, focused on
decreasing on-duty injuries and motor vehicle accidents; shifted the
culture of Health And Safety, presented new ideas on how to deliver the
importance of working safe, and increased employee engagement and
awareness
• Primed Work Centre monthly Health And Safety auditor
• Coordinated and organized Health and Safety climbing and driving
rodeos for the past two years; ensured effective execution of training;
met all timelines and deliverables
• Headed occupational Health And Safety Week activities for downtown
Toronto region
• Conducted presentations to team members on Health and Safety and
performance results to improve overall productivity
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Commercial Property Manager Dec 2014 to Current
Hamilton, ON
• Managed all daily rental bookings and enquiries
• Addressed all tenant concerns
• Conducted all property maintenance
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District Manager and Independent Consultant Jan 2014 to Current
Arbonne International- Hamilton, ON
• Direct sales of prestigious and botanical health and wellness products
• Led of a team of Independent Consultants
• Provided excellent customer service to all personal clients
• Conducted business and product presentations
• Executed successful business launches
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Co-Founder and Manager Jan 2011 to Current
The Little White Lies (Corporate/Private Event Musical Entertainment
Group)- Toronto, ON
• Managed bookings for all live performances
• Hired and scheduled all band members
• Built strong relationships with multiple live music venues and event
agents
• Managed social media account to promote branding and performances
Drummer and Vocalist Sept 2006 to Apr 2010
Thornley Music Inc- Toronto, ON
• Performed at multiple live music events in both Canada and US
• Radio, media, studio recordings, and live performances
• Promoted record sales internationally
Customer Service Representative Oct 2005 to Jan 2007
Brewers Retail- Toronto, ON
• Provided customers with excellent service
• Completed product inventory
• Merchandised store products
• Managed cash

3. Courses
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• Microsoft Office Excel
• Introduction to Project Management
• Speaking As A leader
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Education
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Oak Bay Secondary- Victoria, BC, Canada 1996
High School Diploma