Resume Philippe Sharp 2015
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Philippe Sharp has over 15 years of experience in customer service, marketing, and sales roles. He has a BBA in Business and Marketing and is bilingual. His most recent role was as a Bilingual Customer Experience Representative at KIA Canada from 2011 to 2014 where he assisted customers, maintained dealer relationships, and won an employee award. He also has freelance marketing experience developing strategies for various clients.
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Resume Philippe Sharp 2015
- 1. Philippe Sharp 25 Wood St., Unit 711 Toronto,Ontario,M4Y 2P9 H: 416-926-0993 C: 416-844-6594 psharpp@yahoo.ca BBA graduate in Business and Marketing. Bilingual with strong skills in Sales, Marketing and 10 years in Customer Relations. WORK EXPERIENCE KIA Canada September 2011 to April 2014 Bilingual Customer Experience Representative • Assisting and researching KIA customer inquiries • Maintaining relationships between KIAdealerships and the customer • Providing quality control of the KIA brand for consumers • Provide detailed information on currentpromotions and incentives • Won the Kia Employee Suggestion Program Award Business and Marketing Contract September 2010 to current (freelance) David Andrew Larsen - Photography, Advertising and Design,Toronto,ON • Assisting in creative Marketing ideas for Stonemill Bakery, Presidents Choice Financial, ISTCL ManagementConsulting and David Andrew Larsen Photography • Developing and Marketing of new clothing line • Creating new business strategies for existing clients Bilingual Client Service Advisor August 2006 to May 2010 Northwest& Ethical Investments Toronto, ON • Provided product and accountinformation to mutual fund advisors and customers • Practiced appropriate call service protocol:courteouslyhandling telephone requests and promptlyanswering email enquiries • Confidentlyprocessed all accounttransactions and skillfullyassisted clients in any problem resolution • Researched markettrends and keptup-to-date on new investmentproducts • Supplied accurate clientinformation to head office, mutual fund advisors and customers • Operated in-house computer system for processing financial transactions and office administration
- 2. Yamaha Canada Motors May 2005 to Dec 2005 Retail Finance Coordinator (Contractposition),Toronto, ON • Provided detailed online funding and sales reports • Rendered service supportfor Yamaha dealerships in French and English • Managed in-house web retail finance system (Power Finance) • Prepared dealership agreements,creditcard and insurance applications • Worked with banking institution (HSBC) for account related problems,customer loans and creditbureau inquiries Bilingual Client Service Representative Nov. 2004 to April 2005 CI Funds (Contract position) Toronto, ON • Worked in a call centre environmentand effectively communicated with financial advisors and clients • Provided supportservices to financial advisors and corporate office • Politely communicated with clients and expertly resolved accountrelated problems Product Management April 2004 to June 2004 CARQUEST CANADA INC. (Contractposition) Rexdale, ON • Managed aftermarketproductlines • Developed pricing strategies for promoting parts and aftermarketproducts • Assisted in developing new marketing programs and catalogues • Helped projectmanager to identify and develop new products and business opportunities Service Advisor July 2000 to Sept. 2003 Garber ManagementGroup Sunrise Chevrolet Glendale Heights IL U.S.A. • Reviewed and processed warrantyclaims for the service department • Successfullymulti-tasked as service advisor and demonstrated leadership in supervising technicians • Effectively problem-solved with clients and achieved a high level of customer satisfaction • Displayed administrative skills in scheduling appointments,advising customers on parts and service and following up on deadlines for work orders • Efficiently maintained accurate records and accounts on computer system • In charge of selling and promoting GMaccessories • Managed in house incentives and promotions
- 3. FORMAL EDUCATION Bachelor of Business Administration May 2000 Marketing and Management NORTHWOOD UNIVERSITY Midland MI Business Administration Diploma (Co-op Program) August 1999 Marketing and Management GEORGIAN COLLEGE Barrie, ON