1. Michael G. Morgan
• 2867 Old North Rd. • Farmers Branch, TX, 75234 • P: (214) 878-7638 •E: mmorgan2280@yahoo.com •
Objective
A results-oriented business professional with proven abilities in strategic planning, managing projects, and
improving efficiency of operations, team building, and detailing project information to determine effective processes for
operations. Able to identify areas of strength and weakness and implement company policies, standards, change in
operation, and systems that optimize production and bottom line. Demonstration ability to motivate staff to maximum
productivity and control cost through the most effective use of manpower and available resources.
Skills and Qualifications
• Effective Customer Service Techniques
• HIPPA certified
• Inventory Control
• Efficient Managerial Skills
• Microsoft Works Suite
• Analytical Problem Solving / Detail Oriented
• Sensitive Document Handling
• Member of the International Facility
Management Association
• Performance Evaluation and Coaching
• Reynolds and Reynolds Software
Work History
Armstrong Archives Carrollton, TX
Operations Manager Feb, 2011 – Present
• Able to install vision to achieve company goals and surpass production expectations while maintaining quality,
safety, and customer service integrity through total quality management
• Evaluate and coach employees on performance, discipline and training to ensure compliance with company
objectives and standards
• Successful in creating and implementing strategic plans, setting and administering budget, and developing
improved processes to meet short and long term objectives
• Analyzes payroll cost and productivity reports; implements best practice improvements
• Manage Inventory that consist of 500,000 boxes, four Record centers, and a fleet of vehicles
• Create and implement a Work processes and Work instructions
• Interview all potential employees, schedule staff, evaluates performance and make recommendations for
promotions. Able to establish team-spirited environment through a positive and proactive leadership style
Huffines Hyundai Plano, TX
Platinum Service Advisor Oct, 2005 – Jan, 2011
• Liaise between customer party and mechanics team and communicate issues with vehicle
• Assess customer needs, inform them of options and provide follow up calls to ensure customer satisfaction
• Completed data entry on Reynolds and Reynolds (customer/vehicle tracking system) and maintained accurate
documentation of work performed
• Collaborate with sales team for current vehicle issues and complete problem resolution
• Update customers on repair timelines, cost and provide general customer service
• Check auto part availability and assemble a written quote to guide customers on cost of repair
• Assisted customers with an informative checkout process of work performed to ensure original issues with
vehicle had been resolved
• Scheduled customers for upcoming service needs and set appointments
Home Depot Plano, TX
Customer Service Nov, 2003 – Sept, 2005
• Complete customer transactions and answer any and all inquiries
• Maintain money handling procedures and confirm proper balance of register
• Proactive loss prevention
Education
Brookhaven College Farmers Branch, TX
Basic Coursework Summer /fall 2000