Frank Flood has over 30 years of experience in management, sales, customer service and technical support. He has a proven track record of success in both inside and outside sales roles, consistently exceeding sales goals and developing new business. His most recent roles include apprnticed hearing specialist providing testing, equipment fitting and customer support, and house manager overseeing front of house operations at a performance venue.

1. FRANK FLOOD
75 Shelburne Road H: 610-544-2292
Springfield, PA 19064 fandpflood@aol.com C: 610-888-1440
OBJECTIVE
Position that will use my strengths, experience and knowledge in management, sales and
customer service.
QUALIFICATIONS
Thirty years diversified experience, skilled in following areas:
• Customer service support/administration
• Excellent verbal and written skills
• Four years of supervisory experience
• Highly organized with attention to detail
• Interaction with all levels of management
• Staff Management
• Strong Interpersonal skills
• Technical sales
EXPERIENCE
Tru-Tone / Helix Hearing Care - Philadelphia, PA 2012-2014
Apprenticed Hearing Specialist
Sales / Service – Covered territory of Philadelphia and surrounding Counties.
• Administered hearing tests, advised clients on hearing loss and provided guidance for the
level of need of hearing assistance.
• Developed impressions of the clients’ ears for the immediate sale of hearing aids.
• Processed orders and validated insurance coverage for clients.
• Played a major role in the quality control of orders prior to their delivery.
• Delivered hearing equipment to clients’ homes and instructed clients on use of the
hearing equipment.
• Serviced clients’ equipment in office and in their homes by troubleshooting any issues
and repairing the equipment on site when possible.
• Held meetings with community centers and nursing home executives to promote the
company.
Academy of Music - Philadelphia, PA 2006-2010
House Manager
Oversaw all aspects of front of house operations.

2. • Managed staff of 45 ushers, training and procedures to deliver very high standard of
customer service to the public as well as among internal colleagues, tenants and
associated staffs.
• Accomplished efficient troubleshooting with a diverse clientele focusing on prioritizing
and defusing confrontational situations.
• Made quick, judicious decisions and handled emergencies.
Harry W. Gaffney & Co. - Warminster, PA 2004-2006
Outside Sales Representative
Managed territories – Philadelphia and surrounding counties, Southern New Jersey and
Delaware.
• Sold packaging supplies and raw materials.
• Developed new business in short span - $200,000 new sales.
Ashland Chemical Co. - Conshohocken, PA 1996-2004
Account Manager
Covered territory of Southern New Jersey, Philadelphia, Bucks, Chester and Delaware Counties.
• Sold raw materials from chemical manufacturers.
• Ranked in top twenty in new sales and profit margin.
• Introduced new products and targeted specific markets.
Van Waters and Rogers Inc., Philadelphia, PA 1991-1995
Outside Sales Representative
Developed and maintained territory consisting of Chester, Delaware and Philadelphia Counties.
• Sold virgin chemicals from major suppliers.
• Doubled sales in three years - $2.8 million.
• Assisted customers with removal and disposal of hazardous and non-hazardous waste.
Callahan Chemical Co., Palmyra, NJ 1984-1991
Inside Sales/Marketing Representative
Responsible for the startup and development of a telemarketing department.
• Built sales in four years to $775,000.
• Prospected for new accounts and serviced existing accounts.
• Specialized in chemical product – Dowfrost and Dowtherm.
EDUCATION
Christian Brothers University, Memphis, TN 1972-1976
Bachelor of Arts Degree
History/Education Major