Joseph Duarte is seeking a challenging career in customer service with over 10 years of experience in retail sales and marketing. He has a proven track record of exceeding sales targets and opening new profitable branches. His most recent role was as a Project Coordinator at FedEx Kinkos where he resolved issues between branches and ensured smooth operations.

1. JOSEPH S DUARTE
28 Glenstroke Dr.
Scarborough, ON M1S2Z9
Cell: 647 448 8476 Home: 416 847 9949
Joseph_sebastian_d@hotmail.com
OBJECTIVE
To secure a challenging and rewarding career within the Customer service field.
HIGHLIGHTS
• Possess over 10 years experience within Retail Sales and Marketing
• A strong motivated and result driven Marketing and Sales professional who is customer service oriented
• Experienced, independent thinker and problem solver with excellent interpersonal skills and relationship
building expertise
• Proactive, enterprising, self motivated, a good negotiator and an excellent team player
• Awarded Best of the Best, for the Highest Average Per Transaction across Esprit, India
• Served as a role model to Store Team Members by providing outstanding service to all customers
• Build long-term, quality relationships with clientele
• Successfully opened new profit centres and branches for ESPRIT and managed teams to achieve sales and
company objectives
WORK EXPERIENCE
PROJECT COORDINATOR Feb 2008 - Present
Fed Ex Kinkos, Toronto, ON
Follow up with other branches to review and resolve job related issues
•
Monitor sales and compile information regarding Quality control procedures
•
• Delegate tasks and duties to assigned staff to ensure smooth operation
Plan, organize and deliver job orders as per the branches requirements
•
REGIONAL MANAGER – WEST DIVISION 2005- 2007
Esprit, India
•
Consistently exceeded targets of 7.5 million dollars per annum for 2 years
• Successfully opened 10 Esprit Retail Stores in the Western Region
• Planned, organized activities for 60 result oriented and highly motivated sales teams for store front
• Efficiently managed a team of 10 store managers and 90 staff across the Western Region
• Monitored sales and provided feedback to selling personnel and professionally coordinated with head
office to ensure smooth retail operations of my region
• Fostered an open and constructive dialogue with co-workers
• Conducted store meetings and market research for assessing competitor’s activities to evaluate
performance.
• Worked closely and enthusiastically with Brand head and Operation head who oversee Regional
Management
JOSEPH S DUARTE 647 448 8476 • Joseph_sebastian_d@hotmail.com

2. ASSISTANT MANAGER - OPERATIONS 2004 - 2005
Westside, India
• Planned and achieved sales and profitability targets of 2 million dollars for the year
• Lead a strong motivated force of 8 department managers and 180 customer care associates
• Successfully handled training program concerning company policies and sales objective
DEPARTMENT MANAGER - OPERATIONS 2002- 2004
Globus, India
• Handled 3 floors out of 5 floors- 12000 sq ft with 6 supervisors and 60 customer care associates
• Exceeded floor targets by 20% within the first year of service
• Created and sent daily and monthly reports to Head office for future revision
• Responsible for training and development of staff
STORE MANAGER 1996 –
2002
United Colors of Benetton, Sisley, Dubai
• Managed a highly motivated team of 15 staff from different nationalities
• Set and achieved the store pre-assigned targets
• Training and development of staff
• Contributed in achieving 20% growth in sales during the DSF-Year 2000
• Coordinating with the buyers and provided feedback regarding competitors
EDUCATIONAL QUALIFICATIONS
1990
BACHELORS OF COMMERCE DEGREE
Mumbai University, India
BASIC COMPUTER DIPLOMA
1998
Grey cells, India
CERTIFIED IN LEADERSHIP 2005
Chisel Management Institute, India
References Available Upon Request