1. William Xiao
Goal driven individual whose outstanding accomplishments represent quantitative and
qualitative problem solving, strong leadership and communication skills and commitment
to organizational growth.
113 Triton Lane
Naperville, IL 60540
(630)390-0024
Will.L.Xiao@gmail.com
EXPERIENCE
Cathay Bank, Westmont, IL — Assistant Customer Service Sales Manager
February 2016 - Present
● Develop and enforce service procedures, policies, and standards
● Provide operational support to areas involving business development
and portfolio administration
● Support customer retention and acquisition programs
● Develop and track individual performance and production goals
● Represent the bank by actively participating in outside civic/community
affairs and other professional activities
Jewel Osco, Glen Ellyn, IL — Liquor Manager
June 2011 - October 2016
● Work with management to achieve budgeted sales/profit goals
● Drive cost reduction in overall store operation via effective scheduling,
controlling overhead, improving efficiency and productivity, upholding
service levels, inventory management, and maintaining invoices and
credits
● Work with vendor base to secure, best price, quality, and service
● Pilot and debug new receiving, accounts payable, and database
management processes and procedures
● Manage staff of 30+ subordinates to work cohesively
● Assess programs and conduct market research to develop initiatives to
keep abreast competitors while ensuring effectiveness and customer
experience
Farm Fresh Foodstuffs, Naperville, IL — Sales Manager Intern
May 2010 - August 2010
● Researched competitors, trends, and market conditions
● Sought new business opportunities and markets
● Used a variety of social media outlets to advertise to and communicate
with potential customers
● Strong focus on customer interaction and satisfaction
● Managed inventory and assets in compliance to quality standards and
health and safety regulations
EDUCATION
University of Illinois Urbana Champaign, Champaign, IL
August 2007 - May 2011
● Bachelor of Science in Economics with a minor in English and focus on
Engineering subjects
● Active member of Formula SAE responsible for design, drafting,
fabrication, and maintenance of vehicles.
● President of Illini Automotive Club. Served as Treasurer and Special
Event Coordinator during 2009-2010.
Naperville Central High School, Naperville, IL
August 2003 - May 2007
● National Merit Commended, German National Honor Society, Illinois
State Scholar, awarded best design in Alcatel-Lucent’s “Conqueror of
the Hill” contest, a statewide applied physics and technology
competition
SKILLS
Proficient in MS Office
A+ Certified in PC Repair
Basic C++, HTML and
Flash
Basic drafting and FEA
in CAD, Inventor, ProE
LANGUAGES
Fluent in Mandarin
Conversational German
