2. • Successfully managed the negotiation of contracts to maintain the client and business relationship. One of the client’s
prerequisites before resigning was that I stay on board as site manager.
• Managed employee relations, disciplinary actions, evaluations and career goals.
• Identified areas of opportunity to expand business with clients. Took over the purchasing and office supply
function at client site. Successfully issued an RFP and proposed a more cost effective office supply
solution to client saving them approximately 25% per year. ·
• Ultimately managed several other Bowne Sites having those Site Managers report directly to me enlarging
my staff to approximately 30 employees.
• Kept accurate logs and successfully delivered accurate monthly billing to client ensuring prompt payment.
• Became an integral part of Senior Management at Bowne and often would be asked to attend sales pitches with
prospective clients who accepted our RFP’s. Helped Bowne successfully win a bid at a major downtown law firm,
Goodwin Procter and Hoar.
GOLDSTEIN & MANELLO, Boston, MA 3/88 –1/95
Operations Manager
• Managed staff of 8 ensuring superior service to internal and external clients
• Managed busy and high volume copy center, mailroom and fax center
• Managed all internal office moves.
• Negotiated contracts for all copy, fax and office equipment
• Managed purchasing and procurement. Negotiated with vendors ensuring value and superior service. ·
• Managed all conference rooms and ensured they were kept clean and presentable.
EDUCATION
ST DOMINIC SAVIO HIGH SCHOOL, East Boston, MA 1980
TECHNOLOGY
MS Office Suite (Word, Excel, PowerPoint, Outlook), Data Fusion Budgeting Software, Preparis Business Continuity
Software.
PROFESSIONAL
ASSOCIATION OF LEGAL ADMINISTRATORS