This document is a resume for Diana Critchlow, who has over 10 years of experience as an office manager with skills in office operations, personnel organization, human resources management, and Microsoft Office. She is proficient at tasks like data entry, scheduling, customer service, and accounts receivable/payable.

1. D I A N A C R I T C H L O W
SUMMARY
Resourceful and accomplished Office Manager with over 10 years of extensive office operations
and personnel organization expertise.
ACCOMPLISHMENTS & HIGHLIGHTS
Coordinated all department functions for team of 50+ employees. Increased office organization by
developing more efficient filing system and customer database protocols as well as developed and
implemented company’s first employee manual outlining all proper business procedures and office
policies.
• Microsoft Office proficiency ● Excel spreadsheets
• Human Resources Management (HRM) ● Self-directed
• Strong problem solver ● Results-oriented
• Meticulous attention to detail ● Self-directed
• Professional and mature ● Schedule Management
WORK EXPERIENCE
January 2012 – December 2014 ENC Investments, Inc.
Office Manager/HR/CSR Noblesville, IN
• Calculating and inputting employee hours for payroll
• Accounts Payable/ Receivables
• Interviewed and hired new technicians
• Preformed exit interviews and paper work with parting employees
• Scheduling of all estimates and jobs for 6+ employees
• Marketing and advertising to increase revenue
November 2010 – January 2012 Master-Pak Inc.
Office Manager/CSR Indianapolis, IN
• Accounts Receivables
• Inputting Sales Orders and Purchase Orders for both individual and corporate orders.
• Greeting customers and answering a multi-line phone system
• Daily Invoicing to Customers
• Overseeing warehouse functions and employees to ensure proper procedures were being
upheld
• Dispersed incoming mail to correct recipients throughout the office.
June 2007 – October 2010 Hare Chevrolet
Personal Assistant Noblesville, IN
• Monitored multiple databases to keep track of all company inventory
• Managed the receptionist area, including greeting visitors and responding to telephone
and in-person requests for information.
• Posted open positions on company and social media websites.
• Organized weekly sales reports for the sales department to track weekly sales and
inventory.
• Arranged business and personal trips for 2 owners as well as handled all errands
requested.
EDUCATION
High School Diploma: General Studies 2004
Noblesville High School Noblesville, IN
Currently Enrolled: Business Management 2017
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2. American Public University Charles Town, WV