1. Simone S. Taylor
11900 Shadow
Creek Pkwy.
Apt# 1322
Pearland, Texas
77584
SIMONETAYLOR08@GMAIL.COM Cell: 832-353-6008
• λ University Of Houston College graduate equipped with excellent research, time management, problem solving,
customer service and organizational skills. Ability to function at a high level in a wide variety of settings. Able to
demonstrate and initiate professionalism. Possesses the ability to work in fast-paced environments and communicate
with diverse persons. A team player. Produces efficient results. Able to work with little to no supervision.
• λ Dedicated Retail Specialist in a customer services setting. Consistently achieving record-high recognition as an
outstanding associate. Contributing factor toward improvements and turnarounds of underperforming operations
concerning retail.
• λ Respected builder and participate of customer-focused teams; instill a shared, enthusiastic commitment to
customer service as a key driver of company’s goal attainment. Lead by example and ensure the execution of all safety,
security, quality and employers’ operations policies. I desire to become part of an organization, which promotes and
identify exceptional performance.
Areas of Expertise
Budgeting
Multi-tasking
Microsoft Word
Microsoft Excel
Outlook
Customer Satisfaction Enhancement
Memos
Faxing
Scanning/Copier
Organizing
ServeSafe Certification
Typing
Training
Special Projects
Research
Management/Business
Hospitality
Professional Experience
Hobby Lobby — Houston, TX Sept. 2008 to 2015
Retail Associate/Cashier
Jewelry Department Lead Hours per week:40(Full-time)
Responsibilities include procedural, legal and administrative requirements in the following areas;
• Create a pleasant experience for every customer.
• Answering all questions regarding policies, promotions, and sales.
• Collaborate with colleagues and management about customer satisfaction enhancement.
• Make and Answer High Volume phone calls.
• Transfer Calls to correct department.
• Assist with customer’s creative visions.
• Process refunds
• Prepare and count cash for accurate till balance
• Process damaged goods.
• Maintain a safe and clean environment for the customer
• Follow protocol for thefts(employee and customer)
• Maintain all-important documents regarding transactions and sales.
• Stocking
• Creative displays
• Training new employees
• Assist with any special projects (holiday projects, promotions, etc.)

2. UberEats –Houston, TX
Partner Support Representative Nov.2015 to Now
Hours per week: (Part-Time)
Responsibilities include procedural and legal requirements in the following areas;
• Imputing data into the computer and iPad regarding customer orders.
• Assist customers with questions concerning meal orders, payments and etc.
• Fast deliveries.
• Collaborating with restaurants, owners, and management to provide excellent service.
• Updating all order pick-ups in the computer.
• Communicating with customers about meal orders and expectations.
• Ensuring that I meet all customers’ expectations.
• Time-Management and organization skills
• Assuring that all customers have a pleasant experience with UberEats.
• Maintaining all documents regarding all orders.
• Reporting all problems or confusion to management.
• Providing excellent travel arrangements and protocol for a smooth delivery.
Achievements
Award Oct2013
• 5yr Award at Hobby Lobby as a faithful Employee
Education and Training
The University of Houston Aug2010-May2016
Graduated with a Bachelor of Science in Hotel/Restaurant Management
Conrad N. Hilton College
• Internships with country clubs, social gatherings, and restaurants.
• Club Managers Association of America.
• Graduated with a BSN.
• Hobby Center Volunteer
• Gourmet Night Volunteer
• Hospitality Hall of Honor Volunteer
Ross Shaw Sterling H.S Aug2006-May2010
Magnet School of Aviation
• Top 10% of Class
• GPA 3.5
• Big Brother, Big Sister Volunteer
Referencesavailableupon request