1. STEPHANIE HARRIS
 stef.harris@hotmail.com  416-877-5256  77 Huntley St. Toronto, ON, M4Y 2P3
Work History
Sales Manager
December 2015-Present
Forever 21 - Toronto, ON
• Sales manager for customer service and training for the flagship location in the Eaton's Centre
• Helping introduce new ways to retrain staff on changing policies and procedures to exceed customer service satisfaction
• Drives daily sales targets hourly to employees to ensure overall store success
• Formal training in stock and visuals, as well as daily deposits and Loss prevention
Store Manager
May 2012- December 2015
Brandy Melville - Toronto, ON
• Grew within the company to become manager of the highest grossing store in Canada
• Created a template, as well as conducted hiring interviews, focused on customer service training, as well as store policy, and
focused on employee reviews and progress
• Helped oversee and train all staff on mystery shopper reviews, receiving exceptional reviews throughout evaluations
• Formally trained to keep up with visual standards, as well as receiving daily shipments and processing, as well as payroll
• Traveled between GTA locations when required, to help open locations as well as provide training for company standards
Team Coordinator
February-2015-Present
S-Trip!- Toronto, ON
• Planned and created constant daily activities for graduating high school students in large groups of 600+
• Worked along side hotel management and senior staff to ensure all safety requirements were being met and followed through
• Became an ambassador for CLOUD Projects, which is a NGO project group, focused on connecting graduating students and
local communities together, which overall created a positive tradition for future graduating schools
• Trained team leaders on safety procedures, safety guidelines, and requirements, as well as on helped create daily meetings for
positive feedback, concerns, and activity overviews
Assistant Manager
September 2009 to April 2012
DAVIDsTEA - Toronto, ON
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Traveled between locations in the GTA to help out new stores, and help train new employees
• Created weekly schedules, deposits, store goals, and the upkeep of the stores inventory
• Changed weekly floor merchandise, as well as helped conduct and oversee inventory checks, to help keep on top of selling
items, and popular teas
Store Manager
June 2007-August 2009
American Apparel-Toronto, ON
• Created weekly schedules, daily, weekly and monthly store targets, as well as focused on payroll for the entire store
• Participated in weekly conference calls between all North American stores, taking part in expressing ideas as well as training
topics for customer service standards
• Took part in new hire interviews, as well as trained new staff on company policy and store standards, well as extensive
training on customer service, and loss prevention
• Managed one of top 5 grossing stores within Canada
Education and Certificates
• ProLearning Innovations, OADA Disabilities Act Certificate 2012
• Smart Serve Certification, 2013
• Customer Service Act Certificate, 2012

2. • University of Toronto, Teaching English as a Second Language (TOEFL) 100-hour program, 2012
• Thornhill Second School, High School Honors, 2007