John Eatson and Roy Johnson are managing partners of Coaching Solutions, an organization that coaches directors and managers of British corporations. Their training seminars have created innovations in coaching, emotional intelligence, communication, and leadership. The document discusses developing emotional intelligence through self-awareness, self-regulation, empathy, and social skills to inform decisions and interact effectively with others.

1. BY:
DEEPSHIKHA GUPTA
(PGDM2)

2. John eatson (Ph.D)
Roy Johnson (MBA)
Managing partners of coaching solution . An organization
which coaches directors and managers in some of British‘s
best known corporations.
Training seminars have created innovations in the field of
coaching , emotional intelligence dialogue communication
and leadership.

4. Ability To Inform Our Decisions With An
Understanding Of Our Own And Others’
Emotions In Order To Act Productively
The ability to manage our own
emotions (intrapersonal intelligence)
and the ability to interact well with
others (interpersonal intelligence).

5. KEY SKILLS
Self-awareness
Self-confidence
Self-regulation
Motivation
Empathy
Social acumen
Persuasiveness.
Conflict management.

8. SOME POINTS TO REMEMBER:
• Treat your failures and successes as learning
opportunities.
• Listen to your gut reactions when making
important decisions.
• Practice developing states of poise, control and
humor until they become automatic.
• Stay in touch with your most important
personal goals and values. This will keep you
on track for success.
• Improve your credibility by using voice, gesture
and movement to emphasize the points you

9. • To interact effectively we need to
develop the art of reading others
• Developing empathy
• Cultivate an open mind with people
you meet

10. Deal with interruptions, tangential responses,
misunderstandings and unforeseen objections,
effective communicators are ready to develop a
dialogue with their listeners.
EMPATHIZE
A useful mnemonic for active listening is
EARS