The document discusses emotional intelligence and its importance. It defines emotional intelligence as the ability to identify, understand, and manage emotions in oneself and others. The document notes that emotional intelligence consists of four capabilities: self-awareness, self-management, social awareness, and social skills. It states that emotional intelligence accounts for 80% of success in life and relationships and can be developed. Companies are encouraged to test for and teach emotional intelligence to improve leadership, customer service, and teamwork.

1. Emotional
Intelligence
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Identifying emotions

2. •“The ability to monitor one’s own and other’s feeling and
emotions , to discriminate among them and to use this
information to guide one’s thinking and emotion” by Mayer
Salovey(1990)
•Identifying emotions :the ability to recognize how you and those
around you are feeling
•Use emotions to facilitate thoughts
•Understanding Emotions: the ability to understand complex
emotions and emotional “chains", how emotions transition from
one stage to another
•Managing Emotions: the ability that allows you to manage
emotions in yourself and in others
The New Buzz WordEmotional Intelligence
www.creatingdemand.org Copyright 2013-2014 Presentation by: Sachin Bansal
Emotional Intelligence Identifying emotions

3. EI consists of four fundamental capabilities:
1.Self-awareness: Emotional self awareness, Accurate self
assessment and self confidence
2.Self –Management: Self Control, Trustworthiness,
Conscientiousness, Adaptability, Achievement orientation and
Initiative
3.Social –Awareness: Empathy, Organizational awareness,
Service Orientation
4.Social -Skill : Visionary Leadership, Influence, Developing
others, Communication, Change Catalyst, Conflict Management,
Building Bonds, Teamwork and collaboration
EI is an umbrella term that captures a broad collection of
individual skills and dispositions , called soft skills or inter and
intra personal skills
Emotional Intelligence
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Emotional Intelligence Awareness
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4. EI accounts for 80% of success in work, school and relationships
EI is twice as important as IQ plus technical skills for outstanding
performance.
Studies attribute 90% of leadership effectiveness to developable
EI competencies
EI raises quality of service transactions and reduces customer
defections
The glue which holds teams together may be supplied by EI
EI can be built and learned . Companies can test and teach EI
Welcoming emotions into the work place is critical to the success
of our organizations
Importance
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Importance
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5. Reputation to overall gains
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Strategically connected with clients, engaging and
involving them:
•How to get closer to customers?
•To build brand awareness and enhance loyalty?
•To position new products and services for the effective
market penetration?
•To fulfill what customers really desire?
Specialties
Brand Strategy, business entry & planning, product
development, internet marketing, trade distribution,
public private partnerships, sustainable tourism
management and investment promotion.
Crafting, Operationalizing and
Implementing Growth
Strategies to maximize
opportunities in emerging
geographies;
experience as my strong
resource and capability
Sachin Bansal
Enhancing business profitability

6. SACHIN BANSAL- Chief Explorer
INDIA : +91 97111 90192
sb@creatingdemand.org
www.creatingdemand.org
facebook.com/creatingdemand
DELHI LONDON MELBOURNE NEW
YORK ITALY
www.creatingdemand.org Copyright 2013-2014 Presentation by: Sachin Bansal
Enhancing business profitability….