SlideShare a Scribd company logo
INTER
PERSONAL
SKILLS
Need and importance
Dr. Peeyush Verma
WHAT IS INTERPERSONAL SKILL?
Interpersonal skills are the life skills we
use every day to communicate and
interact with other people, both
individually and in groups. People who
have worked on developing strong
interpersonal skills are usually more
successful in both their professional
and personal lives.
WHY IS INTERPERSONAL SKILL NEEDED?
IMPROVING POWER OF EXPRESSION
BEING ACCOUNTABLE
IMPROVING SELF MANAGEMENT SKILLS
USING STRESS TO WIN
IMPROVED EMOTIONAL QUOTIENT
TYPES OF INTERPERSONAL SKILL NEEDED?
Verbal Communication - What we say
and how we say it.
Non-Verbal Communication - What we
communicate without words, body language
is an example.
Listening Skills - How we interpret both
the verbal and non-verbal messages sent
by others.
Negotiation - Working with others to find
a mutually agreeable outcome.
TYPES OF INTERPERSONAL SKILL NEEDED?
Problem Solving - Working with
others to identify, define and solve
problems.
Decision Making – Exploring and
analysing options to make sound
decisions.
Assertiveness – Communicating
our values, ideas, beliefs, opinions,
needs and wants freely.
COMMUNICATION SKILL
Effective verbal or spoken communication is
dependant on a number of factors and
cannot be fully isolated from other important
interpersonal skills such as non-verbal
communication, listening
skills and clarification.
Clarity of speech, remaining calm and
focused, being polite and following some
basic rules of etiquette will all aid the
process of verbal communication.
LISTENING SKILL
Listening is the ability to accurately receive
and interpret messages in the
communication process.
Listening is key to all effective
communication, without the ability to listen
effectively messages are easily
misunderstood – communication breaks
down and the sender of the message can
easily become frustrated or irritated.
NEGOTIATION SKILL
Negotiation is a method by which people
settle differences. It is a process by which
compromise or agreement is reached while
avoiding argument and dispute.
In any disagreement, individuals
understandably aim to achieve the best
possible outcome for their position (or
perhaps an organisation they
represent). However, the principles of
fairness, seeking mutual benefit and
maintaining a relationship are the keys to a
successful outcome.
PROBLEM SOLVING SKILL
Everybody can benefit from having good
problem solving skills as we all encounter
problems on a daily basis; some of these
problems are obviously more severe or
complex than others.
It would be wonderful to have the ability to
solve all problems efficiently and in a timely
fashion without difficulty, unfortunately there
is no one way in which all problems can be
solved.
DECISION MAKING SKILL
People often find it hard to make decisions -
inevitably we all have to make decisions all
the time, some are more important than
others.
Some people put off making decisions by
endlessly searching for more information or
getting other people to offer their
recommendations.
Not necessarily, decision taken at that
moment is best, but one should never delay
it.
DECISION MAKING SKILL
People often find it hard to make decisions -
inevitably we all have to make decisions all
the time, some are more important than
others.
Some people put off making decisions by
endlessly searching for more information or
getting other people to offer their
recommendations.
Not necessarily, decision taken at that
moment is best, but one should never delay
it.
ASSERTIVE SKILL
Assertiveness is a skill regularly referred to
in social and communication skills
training. Often wrongly confused with
aggression, assertive individuals aim to be
neither passive nor aggressive in their
interactions with other people.
Although everyone acts in passive and
aggressive ways from time to time, such
ways of responding often result from a lack
of self-confidence and, therefore, are
inappropriate expressions of what such
people really need to say.
ADVANTAGE OF HAVING GOOD INTERPERSONAL
SKILLS
Good interpersonal skills create significant
advantages when communicating to build
successful relationships. Consciously
gathering information as you enter the
process will make you more effective. Think
of it as gathering intelligence to become
more efficient. Looking, listening, and
reacting to the situation before you begin
the process is far more effective than blindly
moving forward into communication?

More Related Content

Similar to interpersonaskills-150721102929-lva1-app6892-2.pdf

Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How? Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How?
K. M. Hasan Ripon FRSA
 
Dem 735 – fundamentals of human relations
Dem 735 – fundamentals of  human relationsDem 735 – fundamentals of  human relations
Dem 735 – fundamentals of human relations
Mariyah Ayoniv
 
Communication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 MontrealCommunication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 Montreal
McKinley Solutions
 
Life skills - soft skills
Life skills - soft skillsLife skills - soft skills
Life skills - soft skills
nandhini durairaj
 
Corporate soft skills - Training
Corporate soft skills - TrainingCorporate soft skills - Training
Corporate soft skills - Training
AkshayMayur
 
Soft Skills need to the Students of Professional field
Soft Skills need to the Students of Professional fieldSoft Skills need to the Students of Professional field
Soft Skills need to the Students of Professional field
AnandSavale1
 
Life Skill Education.pptx
Life Skill Education.pptxLife Skill Education.pptx
Life Skill Education.pptx
Nordy Waney
 
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docxAssessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
RosannoDavid
 
Life Competencies
Life Competencies Life Competencies
Life Competencies
Sudhakarsuresh
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
Mohit Singla
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communication
Tech_MX
 
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KarenWarren29
 
Communication and Interpersonal Skills
Communication and Interpersonal SkillsCommunication and Interpersonal Skills
Communication and Interpersonal Skills
Timothy Wooi
 
Soft Skills Development PPT.pptx
Soft  Skills Development PPT.pptxSoft  Skills Development PPT.pptx
Soft Skills Development PPT.pptx
Naveen Netaji Rao
 
How to communicate with others
How to communicate with othersHow to communicate with others
How to communicate with others
Youngsub Chun
 
Tips in Communicating with Difficult Rhetorical Situations
Tips in Communicating with Difficult Rhetorical SituationsTips in Communicating with Difficult Rhetorical Situations
Tips in Communicating with Difficult Rhetorical Situations
Ezekiel Rodriguez
 
NT-Soft-skills Training Related-PPT.pptx
NT-Soft-skills Training Related-PPT.pptxNT-Soft-skills Training Related-PPT.pptx
NT-Soft-skills Training Related-PPT.pptx
sureshbalakrishnants
 
Soft-skills.pptx
Soft-skills.pptxSoft-skills.pptx
Soft-skills.pptx
ssuser75ae5b1
 
Communication Techniques
Communication TechniquesCommunication Techniques
Communication Techniques
Dr. Sasidharan Murugan
 
NT-Soft-skills-PPT new.pptx
NT-Soft-skills-PPT new.pptxNT-Soft-skills-PPT new.pptx
NT-Soft-skills-PPT new.pptx
banu236831
 

Similar to interpersonaskills-150721102929-lva1-app6892-2.pdf (20)

Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How? Soft Skills as Transferable Skills - What, Why & How?
Soft Skills as Transferable Skills - What, Why & How?
 
Dem 735 – fundamentals of human relations
Dem 735 – fundamentals of  human relationsDem 735 – fundamentals of  human relations
Dem 735 – fundamentals of human relations
 
Communication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 MontrealCommunication & Challenging Conversations PCMA 2014 Montreal
Communication & Challenging Conversations PCMA 2014 Montreal
 
Life skills - soft skills
Life skills - soft skillsLife skills - soft skills
Life skills - soft skills
 
Corporate soft skills - Training
Corporate soft skills - TrainingCorporate soft skills - Training
Corporate soft skills - Training
 
Soft Skills need to the Students of Professional field
Soft Skills need to the Students of Professional fieldSoft Skills need to the Students of Professional field
Soft Skills need to the Students of Professional field
 
Life Skill Education.pptx
Life Skill Education.pptxLife Skill Education.pptx
Life Skill Education.pptx
 
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docxAssessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
Assessment-BusCom-FINAL_ASSESSMENT_12300886_ABBY.docx
 
Life Competencies
Life Competencies Life Competencies
Life Competencies
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communication
 
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptx
 
Communication and Interpersonal Skills
Communication and Interpersonal SkillsCommunication and Interpersonal Skills
Communication and Interpersonal Skills
 
Soft Skills Development PPT.pptx
Soft  Skills Development PPT.pptxSoft  Skills Development PPT.pptx
Soft Skills Development PPT.pptx
 
How to communicate with others
How to communicate with othersHow to communicate with others
How to communicate with others
 
Tips in Communicating with Difficult Rhetorical Situations
Tips in Communicating with Difficult Rhetorical SituationsTips in Communicating with Difficult Rhetorical Situations
Tips in Communicating with Difficult Rhetorical Situations
 
NT-Soft-skills Training Related-PPT.pptx
NT-Soft-skills Training Related-PPT.pptxNT-Soft-skills Training Related-PPT.pptx
NT-Soft-skills Training Related-PPT.pptx
 
Soft-skills.pptx
Soft-skills.pptxSoft-skills.pptx
Soft-skills.pptx
 
Communication Techniques
Communication TechniquesCommunication Techniques
Communication Techniques
 
NT-Soft-skills-PPT new.pptx
NT-Soft-skills-PPT new.pptxNT-Soft-skills-PPT new.pptx
NT-Soft-skills-PPT new.pptx
 

Recently uploaded

Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumPhilippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
MJDuyan
 
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
Nguyen Thanh Tu Collection
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
adhitya5119
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
iammrhaywood
 
Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
Dr. Mulla Adam Ali
 
Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
MysoreMuleSoftMeetup
 
Constructing Your Course Container for Effective Communication
Constructing Your Course Container for Effective CommunicationConstructing Your Course Container for Effective Communication
Constructing Your Course Container for Effective Communication
Chevonnese Chevers Whyte, MBA, B.Sc.
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
WaniBasim
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
RAHUL
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
Nguyen Thanh Tu Collection
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
GeorgeMilliken2
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
mulvey2
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Celine George
 
Solutons Maths Escape Room Spatial .pptx
Solutons Maths Escape Room Spatial .pptxSolutons Maths Escape Room Spatial .pptx
Solutons Maths Escape Room Spatial .pptx
spdendr
 
The History of Stoke Newington Street Names
The History of Stoke Newington Street NamesThe History of Stoke Newington Street Names
The History of Stoke Newington Street Names
History of Stoke Newington
 
writing about opinions about Australia the movie
writing about opinions about Australia the moviewriting about opinions about Australia the movie
writing about opinions about Australia the movie
Nicholas Montgomery
 
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdfবাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
eBook.com.bd (প্রয়োজনীয় বাংলা বই)
 
UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching AptitudeUGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
S. Raj Kumar
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
Celine George
 

Recently uploaded (20)

Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumPhilippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
 
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
 
Hindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdfHindi varnamala | hindi alphabet PPT.pdf
Hindi varnamala | hindi alphabet PPT.pdf
 
Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
 
Constructing Your Course Container for Effective Communication
Constructing Your Course Container for Effective CommunicationConstructing Your Course Container for Effective Communication
Constructing Your Course Container for Effective Communication
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
 
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
 
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 InventoryHow to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
 
Solutons Maths Escape Room Spatial .pptx
Solutons Maths Escape Room Spatial .pptxSolutons Maths Escape Room Spatial .pptx
Solutons Maths Escape Room Spatial .pptx
 
The History of Stoke Newington Street Names
The History of Stoke Newington Street NamesThe History of Stoke Newington Street Names
The History of Stoke Newington Street Names
 
writing about opinions about Australia the movie
writing about opinions about Australia the moviewriting about opinions about Australia the movie
writing about opinions about Australia the movie
 
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdfবাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
 
UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching AptitudeUGC NET Exam Paper 1- Unit 1:Teaching Aptitude
UGC NET Exam Paper 1- Unit 1:Teaching Aptitude
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
 

interpersonaskills-150721102929-lva1-app6892-2.pdf

  • 2. WHAT IS INTERPERSONAL SKILL? Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
  • 3. WHY IS INTERPERSONAL SKILL NEEDED? IMPROVING POWER OF EXPRESSION BEING ACCOUNTABLE IMPROVING SELF MANAGEMENT SKILLS USING STRESS TO WIN IMPROVED EMOTIONAL QUOTIENT
  • 4. TYPES OF INTERPERSONAL SKILL NEEDED? Verbal Communication - What we say and how we say it. Non-Verbal Communication - What we communicate without words, body language is an example. Listening Skills - How we interpret both the verbal and non-verbal messages sent by others. Negotiation - Working with others to find a mutually agreeable outcome.
  • 5. TYPES OF INTERPERSONAL SKILL NEEDED? Problem Solving - Working with others to identify, define and solve problems. Decision Making – Exploring and analysing options to make sound decisions. Assertiveness – Communicating our values, ideas, beliefs, opinions, needs and wants freely.
  • 6. COMMUNICATION SKILL Effective verbal or spoken communication is dependant on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, listening skills and clarification. Clarity of speech, remaining calm and focused, being polite and following some basic rules of etiquette will all aid the process of verbal communication.
  • 7. LISTENING SKILL Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.
  • 8. NEGOTIATION SKILL Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.
  • 9. PROBLEM SOLVING SKILL Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis; some of these problems are obviously more severe or complex than others. It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately there is no one way in which all problems can be solved.
  • 10. DECISION MAKING SKILL People often find it hard to make decisions - inevitably we all have to make decisions all the time, some are more important than others. Some people put off making decisions by endlessly searching for more information or getting other people to offer their recommendations. Not necessarily, decision taken at that moment is best, but one should never delay it.
  • 11. DECISION MAKING SKILL People often find it hard to make decisions - inevitably we all have to make decisions all the time, some are more important than others. Some people put off making decisions by endlessly searching for more information or getting other people to offer their recommendations. Not necessarily, decision taken at that moment is best, but one should never delay it.
  • 12. ASSERTIVE SKILL Assertiveness is a skill regularly referred to in social and communication skills training. Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people. Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and, therefore, are inappropriate expressions of what such people really need to say.
  • 13. ADVANTAGE OF HAVING GOOD INTERPERSONAL SKILLS Good interpersonal skills create significant advantages when communicating to build successful relationships. Consciously gathering information as you enter the process will make you more effective. Think of it as gathering intelligence to become more efficient. Looking, listening, and reacting to the situation before you begin the process is far more effective than blindly moving forward into communication?