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MANAGED CARE
Chapter 7
• 2008-Healthcare spending
accounted for 16.2% of GDP
compared to 5.2% in 1960
• Largest single sector in American
economy
• 2 aspects of healthcare:
organizational changes and
financing tied to the desire to
contain costs and improve
efficiency of hc delivery and
coordination of care
INTRODUCTION
• Why did group medical practice
become inviting for solo
practitioners?
• Shared space, supporting staff,
practice income, practice
expenditures, and medical work
• Engage allied health personnel,
coverage responsibilities shared,
ability to take vacations/attend
conferences, ability to consult with
one another
INTRODUCTION
Definition: 3 or more physicians
formally organized as a legal entity in
which all records, personnel and
facilities are shared; profits distributed
according to a pre-arranged plan
• Pre-paid GP started off with
capitation and indemnity insurance
• Resistance from organized
medicine-distorted contracts, made
docs wage slave, interfered with
medical judgment
PRIVATE
GROUP
MEDICAL
PRACTICE
• 2 major group of Pre-paid Group
Practice: staff-physicians work for
the PGP Organization on a salaried
basis
• Group Model-join together to form
their own company-it contracts
with a financing/administrative
entity that sells the prepaid
healthcare coverage package to
beneficiaries or their employers
INTRODUCTION
• For Physicians: Share knowledge and
responsibility, regular work schedule,
time to complete CE, malpractice
insurance
• For Patients: no or low charges at time
of service, 24 hr, 7-day week service,
continuity of care
• Some disadvantages for patient were:
less choice, impersonality, clinic
atmosphere, locational inconvenience
• Potential for improving
medicine/population health
• Kaiser and HIP (Health Insurance Plan)
BENEFITS/OPP
ORTUNITIES
OF PGPS
• Organization either for-profit or
nonprofit that accepts responsibility for
providing and delivering a pre-
determined set of health maintenance
and treatment services to a voluntarily
enrolled population for pre-negotiated
and fixed periodic premium payment.
• Shares financial risks and delivery risks
associated with providing
comprehensive medical services
• 1990s-newer version of HMO-closed
panel HMO-Staff model-limited number
of providers employed by HMO
HMOS
• Group model-HMO contracts with single
multi-specialty medical group to provide
care to HMO’s membership-group practice
may work exclusively with HMO or it may
also provide services to non-HMO patients
• IPA-independent physicians that maintain
own offices, but band together for the
purpose of contracting their services to
HMOs, PPOs or other insurance companies
• Network Model-HMO model that contracts
with multiple physicians groups to provide
services to HMO members
• Mixed-more than one model listed above
HMOS
• Major difference between group and
staff model HMO’s:
• Staff is closed model, while IPA is open
as long as the physician can meet
qualifications
• 1990s/into 21st Century: intro. To POS
plans-use non-plan providers for an
additional fee, cooperation between
BCBS and HMOs, acceptance of
Worker’s Comp cases, and expansion of
health promotion/disease prevention
programs.
HMOS
• P. 219
• Managed Care: favorably affects the
price of services, , the site at which the
services are received, or their utilization
-maximize value, including a concern
with quality and access
• Common techniques: precertification
for hospitalization
• Case Management
• P. 222-Forms of MCOs
MANAGED
CARE
• Private corporations figured out how
they could appropriate for themselves
the monetary surpluses generated by
the US Healthcare delivery system that
had typically gone to physicians-the
method that helped was UM-utilization
management-cost containment method
used to look at review of procedures
(service planning) and mandate
approval prior to proceeding
WHY
MANAGED
CARE
DEVELOPED
WHEN IT DID
• As of 2006, 93% of Americans who had
heath insurance were enrolled in an MCO
through employer
• The PPO has become the most frequent
type of HIP for insured workers
• Fee-for-service private practice gradually
disappearing
• IDS-Integrated Delivery System-network of
hc organizations that provide a
coordinated continuum of care to a
defined population, and is willing to be
clinically and fiscally responsible for the
outcomes and health status of the
population
• Ideal healthcare system-
• Does MCO harm the relationship between
physician and patient?
MANAGED
CARE TODAY
HOW DO MANAGED
CARE PLANS
INFLUENCE
PHYSICIANS’
PRACTICE
BEHAVIOR?
• Clinical rules - treatment
protocols, algorithms,
practice guidelines,
regulations, administrative
constraints, utilization review
• Incentives - Reimbursement
through per capita,
discounted fee schedules,
bonuses, etc.
ANSWER:
PERCENTAGE
OF ALL
COVERED
WORKERS BY
TYPE OF PLAN
1996-2002
27%
31%
28%
14%
14%
27%
35%
24%
8%
29%
41%
22%
5%
26%
52%
17%
0%
10%
20%
30%
40%
50%
60%
1996 1998 2000 2002
Conventional
HMO
PPO
POS
• Plans have a significant impact on use
and costs of service, although this may
not result in lower system-wide costs
• A survey of 2,409 employers found that
respondents spent 14.7% less per
employee for HMO coverage than the
average cost per employee of
traditional indemnity plans
• The average cost per employee for care
delivered through PPOs was 6.1% below
that of indemnity plans
• The average cost per employee of point-
of-service plans was 7.9% lower than
traditional indemnity plans
DO MANAGED
HEALTH CARE
PLANS
REDUCE
HEALTHCARE
COSTS?
• Studies have shown that elderly, poor
and chronically ill patients have worse
physical outcomes under Managed care
• Hospitals under managed care plans
more frequently deny admission or
prematurely discharge mentally ill
patients
• HMOs frequently limit access to
National Cancer Centers and enrollment
in clinical trials of experimental cancer
treatments
HOW DO
MANAGED
CARE PLANS
AFFECT
QUALITY OF
CARE?
• Less over-treatment
• More preventive care
• Lower cost
• Minimal paperwork
• Low or no co-payment and deductibles
POTENTIAL
BENEFITS
PATIENTS
• Lower practice start-up costs
• Dependable income
• Regular hours
• Structured practice
• Incentives for cost-effective care
• Assured patients
POTENTIAL
BENEFITS
PHYSICIANS
• Lower health care costs
• More predictable costs
• Use of business management practices
(e.g., CQI)
POTENTIAL
BENEFITS
PAYERS
• Incomprehensible benefit plans
• Limits on specialty services,
hospitalization, etc.
• Physician is no longer the patient’s
advocate
POTENTIAL
BURDENS
PATIENTS
• Physician’s role is changed to that of a
business-person
• The physician is less responsive to the
patient’s needs
• Physicians lose clinical autonomy in
ordering tests, treatment,
hospitalization, etc.
POTENTIAL
BURDENS
PHYSICIANS
• Complex health care plans
• Inadequate data concerning outcomes,
quality of care
• Concerns about price-fixing,
monopolization
• Uncertainty concerning liability
POTENTIAL
BURDENS
PAYERS
Choice
Cost
Quality
CONFLICTS
• The brain tumor of a 5-year old Florida
girl was repeatedly misdiagnosed as the
flu until her mother took her to a facility
outside the HMO - which refused to pay
for the surgery resulting from the
correct diagnosis.
• Long Island Jewish Hospital in Queens
replaced private doctors in its
anesthesia department with lower-paid
and less-experienced salaried physicians,
and in one 10-week period four patients
died from anesthesia-related
complications after successful surgery.
• A California HMO was fined $500,000 by
the state for refusing to refer a young
girl to a specialist for her Wilm's tumor
and instead assigning a physician who
had never operated on children or on a
Wilm's tumor.
PHYSICIAN-
PATIENT
CONFLICTS
• Some 55 percent said they have either
never heard the term "managed care"
or didn't have a good understanding of
what it means.
• Nearly one-third said they have never
heard the term "health maintenance
organization" -- or had heard it but
didn't know its meaning.
• Only 52 percent knew that HMOs put
emphasis on preventive care.
• One in three who knew what HMOs
were didn't know that they provide
coverage for set monthly fees.
• Moreover, one in four in an HMO didn't
know that their choice of physicians
was limited.
PUBLIC
MISUNDERSTANDING
OF HMOS
• Casale studied 4,000 heart attack
patients admitted to Pennsylvania
hospitals in 1993.
• He found HMO patients are less likely to
receive two surgical procedures
common after heart attacks -- heart
catheterization and angioplasty.
• However, Casale's study did not have
data on how long patients waited to get
care -- considered the best predictor of
heart attack survival rates.
• But Casale notes that HMO policies
discouraging emergency room use could
have delayed patients seeking
treatment.
HEART
ATTACK
DEATH RATE
HIGHER IN
HMOS
How much control over access to specialized care
and clinical decisions should the managers of
managed care be able to exercise?
How much autonomy should physicians have in:
• Setting fees?
• Ordering diagnostic procedures?
• Referral of patients to specialists?
• Ordering hospitalization?
• Enrolling patients in experimental therapies?
QUESTIONS

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Chapter 7 Managed Care

  • 2. • 2008-Healthcare spending accounted for 16.2% of GDP compared to 5.2% in 1960 • Largest single sector in American economy • 2 aspects of healthcare: organizational changes and financing tied to the desire to contain costs and improve efficiency of hc delivery and coordination of care INTRODUCTION
  • 3. • Why did group medical practice become inviting for solo practitioners? • Shared space, supporting staff, practice income, practice expenditures, and medical work • Engage allied health personnel, coverage responsibilities shared, ability to take vacations/attend conferences, ability to consult with one another INTRODUCTION
  • 4. Definition: 3 or more physicians formally organized as a legal entity in which all records, personnel and facilities are shared; profits distributed according to a pre-arranged plan • Pre-paid GP started off with capitation and indemnity insurance • Resistance from organized medicine-distorted contracts, made docs wage slave, interfered with medical judgment PRIVATE GROUP MEDICAL PRACTICE
  • 5. • 2 major group of Pre-paid Group Practice: staff-physicians work for the PGP Organization on a salaried basis • Group Model-join together to form their own company-it contracts with a financing/administrative entity that sells the prepaid healthcare coverage package to beneficiaries or their employers INTRODUCTION
  • 6. • For Physicians: Share knowledge and responsibility, regular work schedule, time to complete CE, malpractice insurance • For Patients: no or low charges at time of service, 24 hr, 7-day week service, continuity of care • Some disadvantages for patient were: less choice, impersonality, clinic atmosphere, locational inconvenience • Potential for improving medicine/population health • Kaiser and HIP (Health Insurance Plan) BENEFITS/OPP ORTUNITIES OF PGPS
  • 7. • Organization either for-profit or nonprofit that accepts responsibility for providing and delivering a pre- determined set of health maintenance and treatment services to a voluntarily enrolled population for pre-negotiated and fixed periodic premium payment. • Shares financial risks and delivery risks associated with providing comprehensive medical services • 1990s-newer version of HMO-closed panel HMO-Staff model-limited number of providers employed by HMO HMOS
  • 8. • Group model-HMO contracts with single multi-specialty medical group to provide care to HMO’s membership-group practice may work exclusively with HMO or it may also provide services to non-HMO patients • IPA-independent physicians that maintain own offices, but band together for the purpose of contracting their services to HMOs, PPOs or other insurance companies • Network Model-HMO model that contracts with multiple physicians groups to provide services to HMO members • Mixed-more than one model listed above HMOS
  • 9. • Major difference between group and staff model HMO’s: • Staff is closed model, while IPA is open as long as the physician can meet qualifications • 1990s/into 21st Century: intro. To POS plans-use non-plan providers for an additional fee, cooperation between BCBS and HMOs, acceptance of Worker’s Comp cases, and expansion of health promotion/disease prevention programs. HMOS
  • 10. • P. 219 • Managed Care: favorably affects the price of services, , the site at which the services are received, or their utilization -maximize value, including a concern with quality and access • Common techniques: precertification for hospitalization • Case Management • P. 222-Forms of MCOs MANAGED CARE
  • 11. • Private corporations figured out how they could appropriate for themselves the monetary surpluses generated by the US Healthcare delivery system that had typically gone to physicians-the method that helped was UM-utilization management-cost containment method used to look at review of procedures (service planning) and mandate approval prior to proceeding WHY MANAGED CARE DEVELOPED WHEN IT DID
  • 12. • As of 2006, 93% of Americans who had heath insurance were enrolled in an MCO through employer • The PPO has become the most frequent type of HIP for insured workers • Fee-for-service private practice gradually disappearing • IDS-Integrated Delivery System-network of hc organizations that provide a coordinated continuum of care to a defined population, and is willing to be clinically and fiscally responsible for the outcomes and health status of the population • Ideal healthcare system- • Does MCO harm the relationship between physician and patient? MANAGED CARE TODAY
  • 13. HOW DO MANAGED CARE PLANS INFLUENCE PHYSICIANS’ PRACTICE BEHAVIOR?
  • 14. • Clinical rules - treatment protocols, algorithms, practice guidelines, regulations, administrative constraints, utilization review • Incentives - Reimbursement through per capita, discounted fee schedules, bonuses, etc. ANSWER:
  • 15. PERCENTAGE OF ALL COVERED WORKERS BY TYPE OF PLAN 1996-2002 27% 31% 28% 14% 14% 27% 35% 24% 8% 29% 41% 22% 5% 26% 52% 17% 0% 10% 20% 30% 40% 50% 60% 1996 1998 2000 2002 Conventional HMO PPO POS
  • 16. • Plans have a significant impact on use and costs of service, although this may not result in lower system-wide costs • A survey of 2,409 employers found that respondents spent 14.7% less per employee for HMO coverage than the average cost per employee of traditional indemnity plans • The average cost per employee for care delivered through PPOs was 6.1% below that of indemnity plans • The average cost per employee of point- of-service plans was 7.9% lower than traditional indemnity plans DO MANAGED HEALTH CARE PLANS REDUCE HEALTHCARE COSTS?
  • 17. • Studies have shown that elderly, poor and chronically ill patients have worse physical outcomes under Managed care • Hospitals under managed care plans more frequently deny admission or prematurely discharge mentally ill patients • HMOs frequently limit access to National Cancer Centers and enrollment in clinical trials of experimental cancer treatments HOW DO MANAGED CARE PLANS AFFECT QUALITY OF CARE?
  • 18. • Less over-treatment • More preventive care • Lower cost • Minimal paperwork • Low or no co-payment and deductibles POTENTIAL BENEFITS PATIENTS
  • 19. • Lower practice start-up costs • Dependable income • Regular hours • Structured practice • Incentives for cost-effective care • Assured patients POTENTIAL BENEFITS PHYSICIANS
  • 20. • Lower health care costs • More predictable costs • Use of business management practices (e.g., CQI) POTENTIAL BENEFITS PAYERS
  • 21. • Incomprehensible benefit plans • Limits on specialty services, hospitalization, etc. • Physician is no longer the patient’s advocate POTENTIAL BURDENS PATIENTS
  • 22. • Physician’s role is changed to that of a business-person • The physician is less responsive to the patient’s needs • Physicians lose clinical autonomy in ordering tests, treatment, hospitalization, etc. POTENTIAL BURDENS PHYSICIANS
  • 23. • Complex health care plans • Inadequate data concerning outcomes, quality of care • Concerns about price-fixing, monopolization • Uncertainty concerning liability POTENTIAL BURDENS PAYERS
  • 25. • The brain tumor of a 5-year old Florida girl was repeatedly misdiagnosed as the flu until her mother took her to a facility outside the HMO - which refused to pay for the surgery resulting from the correct diagnosis. • Long Island Jewish Hospital in Queens replaced private doctors in its anesthesia department with lower-paid and less-experienced salaried physicians, and in one 10-week period four patients died from anesthesia-related complications after successful surgery. • A California HMO was fined $500,000 by the state for refusing to refer a young girl to a specialist for her Wilm's tumor and instead assigning a physician who had never operated on children or on a Wilm's tumor. PHYSICIAN- PATIENT CONFLICTS
  • 26. • Some 55 percent said they have either never heard the term "managed care" or didn't have a good understanding of what it means. • Nearly one-third said they have never heard the term "health maintenance organization" -- or had heard it but didn't know its meaning. • Only 52 percent knew that HMOs put emphasis on preventive care. • One in three who knew what HMOs were didn't know that they provide coverage for set monthly fees. • Moreover, one in four in an HMO didn't know that their choice of physicians was limited. PUBLIC MISUNDERSTANDING OF HMOS
  • 27. • Casale studied 4,000 heart attack patients admitted to Pennsylvania hospitals in 1993. • He found HMO patients are less likely to receive two surgical procedures common after heart attacks -- heart catheterization and angioplasty. • However, Casale's study did not have data on how long patients waited to get care -- considered the best predictor of heart attack survival rates. • But Casale notes that HMO policies discouraging emergency room use could have delayed patients seeking treatment. HEART ATTACK DEATH RATE HIGHER IN HMOS
  • 28. How much control over access to specialized care and clinical decisions should the managers of managed care be able to exercise? How much autonomy should physicians have in: • Setting fees? • Ordering diagnostic procedures? • Referral of patients to specialists? • Ordering hospitalization? • Enrolling patients in experimental therapies? QUESTIONS