This document discusses emotional intelligence and its importance. It defines emotional intelligence as the ability to recognize one's own emotions and others' emotions and to use this information to guide thinking and behavior. The document notes that research found emotional intelligence is an essential trait for 78% of leaders. It discusses components of emotional intelligence like self-awareness, self-regulation, self-motivation, empathy, and relationship management. The document provides examples of how to apply emotional intelligence to handle non-performance at work and home. It argues that practicing emotional intelligence can help people deal with difficult situations in a balanced way and achieve desired results.

1. Emotional Intelligence
By : Kshitij S Deshmukh

2. Emotional Intelligence

6.  Michigan university conducted
research of most valuable leaders
and finding shows it is essential
trait of 78 % of leaders.
 Many frictional and real life
examples
o Nickolas James
o M G Ghandi
o Steve Jobs
o Rancho from 3 idiots
Have shown extraordinary
achievement.
 Having positive belief of self
and others in all situation
 Problem solving approach /
Assertiveness
Why: Emotional Intelligence
o We all face challenges at professional and personal levels.
o EI will help us deal them in balanced approach and achieve desired results

7. Contents
 Understanding Emotional Intelligence
 Need of Emotional Intelligence
 Case Analysis
 Components of Emotional Intelligence
 Enhancing Emotional Intelligence

8. Definition : Emotional Intelligence
Emotional intelligence (EI) is the ability to
recognize one's own and other
people's emotions, to discriminate between
different feelings and label them appropriately,
and to use emotional information to guide
thinking and behaviour.
Webster's dictionary
Mixed theory of EI
It defines EI as an array of skills and
characteristics that drive leadership
performance, as proposed by Daniel Goleman.
Author of best selling book Emotional
Intelligence

9. Components of Emotional Intelligence at work

10. Self awareness
SWOT , Johari window

11. © Nihilent Technologies 2013

12. Self-Regulation:
Accept responsibility for choosing your own emotional responses.
Learn to “reframe” stressful situations into ones that are
challenging.
 Be aware of, and learn to manage, your own emotional “triggers.”
Discuss negative in few words
Elaborate the positives

13. Self-Motivation:
 No one can de-motivate unless you allow them
 Intrinsic motivation

14. Practicing Empathy:

15. Practicing Empathy:
 Empathy means recognizing, and responding
appropriately to, the emotions of others.
 By expressing empathy, you also create empathy in others.
 Realize that emotions impact such measurable goals as
 productivity and safety.
Case 1 : Handling non-performance/escalation at work
Ajay (Employee) :
Receives client escalation for lack of quality
deliverables, escalation copied to DH/COO
Amit (Manager) : How will you handle this?

16. Creating Effective Relationships:
 Employ all your emotional competencies – awareness,
regulation, motivation, and empathy – to:
 Influence and persuade others.
 Motivate and inspire yourself and others
 Build consensus and support for team goals.
Case II : Handling non-performance/escalation at Home
Father was regular in teaching Math's , Son fails to clear final exam

17. When faced with difficult situations animals have two options:
Humankind has a third option:
Fight = aggression Passive
Assertiveness, which is essentially a
considered response to difficult situations
Four Behavioural options
Manipulative

18. Emotional Intelligence impacts behavioral Aspects

34. We can and we will Make difference !!
If we practise emotional intelligence
Fear is very common emotion