1. The document discusses emotional intelligence (EI) and who could benefit from enhancing their EI skills. It describes typical emotionally challenging situations faced by various positions like customer service representatives, executives, high potential employees, sales professionals, supervisors/managers, teams, team leaders/project managers, technical professionals, and staff.
2. It explains the five competencies of EI: emotional self-awareness, emotional self-regulation, emotional self-motivation, empathy, and nurturing relationships. Having stronger intra-personal EI skills makes it easier to demonstrate inter-personal skills.
3. Developing EI skills can help people in all these roles better manage stressful emotions, improve decision-making and
Seven Emotional Biases Financial Advisors Need to KnowFinworx
We don’t always make the most rational decisions. We have
constraints, and our comfort levels vary in response to
uncertainty, which is not considered in traditional economics.
Seven Emotional Biases Financial Advisors Need to KnowFinworx
We don’t always make the most rational decisions. We have
constraints, and our comfort levels vary in response to
uncertainty, which is not considered in traditional economics.
10 Essential Negotiation Skills Every Salesperson Need To MasterTom Abbott, CSP
Sales negotiation skills aren’t something you’re born with; instead, they’re learnt, practised and fine-tuned until you become an effective and tactful negotiator.
Negotiations are often the most daunting aspect of any sales representative’s sales process, and even experienced Sales Managers still get last-minute jitters. But by mastering these 10 essential negotiation skills, you’ll be on your way to complete negotiation mastery.
The Apollo Personality Test is an online personality test supported by our Psychologists in Hong Kong and Singapore and partners across Asia. Designed to measure personality, work preferences, motivations, and values, Apollo is used to help decisions involving recruitment and selection, training and development, and careers advice.
Rationale behind the Apollo Personality Test
Building on established psychological theories and a model of excellence put forward in the Karpin report “Enterprising Nation”, the Apollo Profile is a comprehensive psychometric test. Designed from the outset to be used internationally, the profile is different to other personality assessments in that it compares test-takers to a model of excellence rather than to the average person.
Increase Your Emotional intelligence-Basics for BeginnersJoan Mullally
You may have a really high IQ, but how's your EQ? EQ, Emotional Quotient, also referred to as Emotional Intelligence, is shared by more than 80% of the top performers, and lacking in 80% of those rated the lowest performers at work. If you feel like you just don't get people sometimes, consider working on your Emotional Intelligence and see what a different it can make to your professional and personal life.
Leland Sandler and the Sandler Group discuss effective consultative selling techniques through the use of key sales skills, customer interactions, leadership behaviors, negotiating strategies and more that will help increase the success of your business.
Follow Leland:
WEBSITE: http://lelandsandler.com/
THE SANDLER GROUP: http://sandlergroup.net/
TWITTER: https://twitter.com/lelandsandler
FACEBOOK: http://facebook.com/thesandlergroup
11 Hurdles Currently Stifling Professionals (And How To Overcome Them) Maria Pastore
11. Managing Stress
Some stress can be beneficial — producing a boost that provides the drive and energy to help people get through situations — but an extreme amount of stress can have negative effects on our physical and emotional health. My five tips to help reduce stress: sleep, exercise, practice mindfulness, use reappraisal to look at any negative situation in a fresh way, and practice gratitude. - Maria Pastore, Maria Pastore Coaching
How to keep customers while they are experiencing the stress of COVID-19, lockdown and associated economic pressures.
Presentation given at Insurance Conference.
10 Essential Negotiation Skills Every Salesperson Need To MasterTom Abbott, CSP
Sales negotiation skills aren’t something you’re born with; instead, they’re learnt, practised and fine-tuned until you become an effective and tactful negotiator.
Negotiations are often the most daunting aspect of any sales representative’s sales process, and even experienced Sales Managers still get last-minute jitters. But by mastering these 10 essential negotiation skills, you’ll be on your way to complete negotiation mastery.
The Apollo Personality Test is an online personality test supported by our Psychologists in Hong Kong and Singapore and partners across Asia. Designed to measure personality, work preferences, motivations, and values, Apollo is used to help decisions involving recruitment and selection, training and development, and careers advice.
Rationale behind the Apollo Personality Test
Building on established psychological theories and a model of excellence put forward in the Karpin report “Enterprising Nation”, the Apollo Profile is a comprehensive psychometric test. Designed from the outset to be used internationally, the profile is different to other personality assessments in that it compares test-takers to a model of excellence rather than to the average person.
Increase Your Emotional intelligence-Basics for BeginnersJoan Mullally
You may have a really high IQ, but how's your EQ? EQ, Emotional Quotient, also referred to as Emotional Intelligence, is shared by more than 80% of the top performers, and lacking in 80% of those rated the lowest performers at work. If you feel like you just don't get people sometimes, consider working on your Emotional Intelligence and see what a different it can make to your professional and personal life.
Leland Sandler and the Sandler Group discuss effective consultative selling techniques through the use of key sales skills, customer interactions, leadership behaviors, negotiating strategies and more that will help increase the success of your business.
Follow Leland:
WEBSITE: http://lelandsandler.com/
THE SANDLER GROUP: http://sandlergroup.net/
TWITTER: https://twitter.com/lelandsandler
FACEBOOK: http://facebook.com/thesandlergroup
11 Hurdles Currently Stifling Professionals (And How To Overcome Them) Maria Pastore
11. Managing Stress
Some stress can be beneficial — producing a boost that provides the drive and energy to help people get through situations — but an extreme amount of stress can have negative effects on our physical and emotional health. My five tips to help reduce stress: sleep, exercise, practice mindfulness, use reappraisal to look at any negative situation in a fresh way, and practice gratitude. - Maria Pastore, Maria Pastore Coaching
How to keep customers while they are experiencing the stress of COVID-19, lockdown and associated economic pressures.
Presentation given at Insurance Conference.
Emotional intelligence how to utilize emotional intelligence in the workplaceChloe Cheney
Emotional Intelligence is important for anyone who wants to excel in personal and professional life. Here's how to use emotional intelligence in the workplace:
The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
360HR Knowledge Guide - The Science of SelectionDi Pass
HR and recruitment techniques have changed radically over the last decade, with technology advances and social changes bringing about new recruitment tactics and best practices.
360HR has summarised our most recent and on-the-job experience into this handy knowledge guide. You'll find practical ways to improve your recruitment outcomes and sidestep common HR pitfalls.
Smartest route to repositioning for the futureTanuj Poddar
SMARTEST
Strategic
Marketable
Accountable
Relevant
Tactical
Ethical
Shifting
Time Managed
RIGHT Staffing
REALISTIC
INNOVATIVE
GOAL ORIENTED
HUMAN ELEMENT
TRUSTWORTHY
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Emotional intelligence
1. 1 of 4
What is Emotional Intelligence (EI)?
Who Needs
BY BYRON STOCK
Due to the pressures both at work and in our
personal lives, people from every walk of life expe-
rience emotions that keep them from doing their
best. These “negative” emotions not only don’t feel
good, they inhibit one’s ability to think clearly and
communicate effectively. In the following samples,
you’ll find typical situations from a variety of posi-
tions or jobs where this happens. Find a job title
(see list below) similar to yours and read through
the description on the following pages. I think you’ll
find the description reflects what typically occurs
in your job and why developing your emotional in-
telligence skills can be beneficial for you, your or-
ganization, and the people you interact with daily,
both at work and at home.
• Customer Service Representatives
• Executives
• High Potential People
• Sales Professionals
• Supervisors/Managers
• Teams
• Team Leaders/Project Managers
• Technical Professionals
• Staff
Customer Service Representatives (CSR’s)
Customer service representatives deal with an-
gry, frustrated customers continuously throughout
their day. They find themselves being verbally
abused through no fault of their own. The
customer’s anger, frustration and rage can cause
representatives to become nervous, mad, disgusted,
and angry themselves. If the representative does
not have a high level of EI skills, the discussion may
escalate and require the intervention of the CS Su-
pervisor. Or worse, it can cause the company to
lose that customer. An upset customer will typi-
cally tell 10-15 friends about the poor treatment they
received. CSRs who have enhanced their EI skills
can easily manage their emotional reactiveness to
angry customers, maintain a calm, polite and sin-
cere attitude and conversation with customers in-
the-moment. Being able to empathize with the up-
set customer allows for faster, more effective prob-
lem-solving and better communication. Maintain-
ing customer satisfaction in the face of adversity
and conflict builds customer loyalty. Loyal custom-
ers tell their friends. Higher customer loyalty leads
to higher profitability.
Emotional
Emotional Intelligence (EI) is the ability to acquire and apply knowledge from your emotions and the
emotions of others. You can use the information about what you’re feeling to help you make effective
decisions about what to say or do (or not say or do) next. Emotional Intelligence is NOT about being soft!
It is a different way of being smart — having the skill to use your emotions to help you make choices in-
the-moment and have more effective control over yourself and your impact on others.
Intelligence Skills?
Who Could Benefit From EI Skill Enhancement?
2. 2 of 4
What are the Competencies of Emotional Intelligence?
Executives
Executives must make decisions daily that may
make or break their companies. They must rely on
more people than ever to achieve results they, per-
sonally, are held accountable for by the board. They
must quickly and flexibly lead system-wide organi-
zational change, while inspiring and energizing their
followers. This constant, burdensome pressure can
create feelings of anxiety, fear, caution, and even
guilt and depression. The wrong decision, an un-
timely decision or no decision may cause “The
Street” to undervalue the company, hampering its
ability to meet its goals and stockholder expecta-
tions. Research has shown that high EI skills are
the distinguishing characteristics that separate star
performing executives from average ones. Enhanc-
ing leaders’ EI skills enables them to lead with cour-
age, demonstrate their passion, grow and retain tal-
ented leaders, and empathize with people while hu-
manely challenging them to meet demanding busi-
ness goals. The resilient, flexible, strong organiza-
tional culture that is created by such a leader at-
tracts talented people, ensures organizational suc-
cess (through thick and thin), and creates a lasting
legacy.
High Potential People
High potential people take on demanding mul-
tiple projects and leadership roles. Unforeseen
events occur that delay or derail critical business
initiatives under their responsibility. They have daily
contact with customers, suppliers and even competi-
Emotional Self-Awareness
Nuturing
Relationships
Emotional Self-Regulation
Emotional Self-Motivation
Empathy
Figure 1: Emotional Intelligence Competencies
There are five basic competencies that
comprise the field of Emotional Intelligence.
Thefirstthreeareintra-personal,thatisthey
are invisible to others and occur inside of
us. The last two are inter-person, that is
they occur between us and other people
and are observable in our behavior. The
better developed your intra-personal skills,
the easier it is to demonstrate your inter-
personal skills.
1. Emotional Self-Awareness —
Having the skill to focus your atten-
tion on your emotional state. Being
aware, in-the-moment, of what you’re
feeling. Are you happy, excited,
worried, angry? Given that informa-
tion about your emotional state, what
should (or shouldn’t) you do or say
next? Use that information to help
you make effective decisions to
achieve better outcomes for yourself
and others.
2. Emotional Self-Regulation —
Having the skill to be able to choose
the emotions you want to experience,
rather than being the victim of
whatever emotions occur. Not letting
others “push your buttons.” Possess-
ing the ability to manage your
emotional state. Do not confuse this
with “burying” or “stuffing” your
feelings. The skill to choose the
emotions you want — typically to be
able to transform negative draining
emotional states into positive produc-
tive ones.
3. Emotional Self-Motivation — The
ability to use your emotions to cause
yourself to take positive action, to
continue to persistently pursue goals
even in the face of significant adver-
sity or difficulty. This is about using
your emotions to be positive, optimis-
tic, confident, and persistent rather
than negative, pessimistic and second
guessing yourself and your decisions.
4. Empathy — Not to be confused
with sympathy. Possessing the
ability to listen effectively and
accurately enough to put
yourself in the other
person’s shoes. Not to
necessarily agree with
them, but to truly
understand the
situation from
their point of
view in
order to improve communication,
problem-solving, and trust.
5. Nurturing Relationships — The
ability to demonstrate sincere care (as
contrasted with “required courtesy”)
for others. Through word and deed,
demonstrate appreciation for people’s
efforts and contribution. Setting a
positive tone of cooperation no matter
how difficult the situation or conversa-
tion. Having other’s best interests in
mind while focusing on achieving
goals to create win-win out-
comes.
3. 3 of 4
tors who are often irate and threatening. Hun-
dreds of emails demand immediate attention. These
situations can cause the person to feel anxious, fear-
ful and overwhelmed. They may feel frustrated
that things are not moving faster and may worry
that problems are hurting their career. Negative
emotions lead to poor decisions and multi-million
dollar flubs. Products flop and marketing cam-
paigns go awry as critical details fall through the
cracks. A shallow talent pool can keep the com-
pany from developing new products and services,
crippling its chances in its industry. Research has
shown that high EI skills are the distinguishing char-
acteristic that separate star performers from av-
erage ones. The earlier these skills are developed
and ingrained, the more likely High Potentials and
the company are to experience success. Ensuring
that high potential people develop their EI skills to
the fullest ensures a cadre of competent global lead-
ers available to introduce new products, start new
businesses, and lead the integration of new acqui-
sitions.
Sales Professionals
Sales people frequently work with difficult pros-
pects and customers. They often find themselves
in adversarial situations over price, features, deliv-
ery schedules, etc. These situations can generate
anxiety, fear, frustration or even outright anger
on the part of both the salesperson and the cus-
tomer. This can lead to a vicious negative emo-
tional cycle where sales decline, sales people are
demotivated, and customers are unsatisfied and
leave. Enhancing EI skills allows the sales person
to have more control over themselves and thus the
situation. They are not as apt to let the customer
“push their buttons.” They can stay mentally fo-
cused on the key issues and not “give-away-the-
store.” Research shows that the more optimistic a
sales person is, the higher their volume and sales
dollars. Optimism leads to persistence which leads
to more sales. Being able to empathize with the
customer allows for faster, more effective prob-
lem-solving and better communication. Develop-
ing strong positive relationships with customers,
through thick and thin, ensures higher sales and
better cooperation when problems do arise.
Supervisors / Managers
Supervisors’ and Managers’ behavior and treat-
ment of their people determine turnover and re-
tention. They interact daily with individuals who
have distinct needs, wants and expectations. They
significantly influence the attitudes, performance,
and satisfaction of employees within their depart-
ment and other departments. The stress of trying
to lead and satisfy so many people’s changing needs
and expectations can be overwhelming, to say noth-
ing of the demands from upper management. Be-
ing both firm and caring at the same time causes
many to feel inadequate for the role. Forty per-
cent of turnover is reportedly due to an inadequate
relationship between the employee and their direct
supervisor. Where trust is lacking, performance
suffers. Enhancing EI skills enables Supervisors and
Managers to regulate their emotions and motivate
themselves more effectively — allowing them to
manage their own emotional turmoil effectively and
demonstrate compassion and empathy for their
employees. It also provides them with the courage
to push against the system to make necessary
changes for their people. All employees want a sup-
portive, caring Supervisor or Manager who has their
best interests at heart — knowing this, the employee
will be more likely to turndown offers from other
companies to work for such a person.
Teams
Teams are shouldering more and more respon-
sibility for major organizational initiatives. They
are under pressure to work smoothly with people
they may never see face-to-face both inside and
outside their organization. Deadlines are tight, re-
sources are scarce, technology is rapidly advanc-
ing, and team members are constantly changing.
It’s easy to be dejected, overwhelmed and confused
as things change about you. It’s normal to feel an-
gry when a team member doesn’t deliver, disgusted
when resources are taken away, and angry when
you are still expected to meet tight deadlines. Team
cohesion and effectiveness breakdown and progress
slows to a creep. Product introductions are missed
and market share can be lost to competitors. Teams
with enhanced EI skills can dramatically shorten the
storming phase of team formation. Team members
deal effectively and efficiently with their own and