- Newgen solutions help transform global shared services centers through a flexible processing and change management framework, proactive service management, and real-time visibility across functions. This provides operational excellence, standardized processes, and compliance across disparate entities.
- Newgen's experience in different organizations offers a true shared services transformation framework aligned with best practices. Their solution addresses the needs of stakeholders across various functions and relieves IT of managing multiple point solutions.
- Newgen enables organizations to quickly configure and roll out new customer processes through rapid modeling and customization of business processes. Their solutions provide a single platform for processes like F&A, HR, banking, and more that can be easily adapted for different customers.
A wealth management leader improves cycle time by more than 90 percent.Fuji Xerox Singapore
Transforming the New Account Opening Process.
“We developed a series of recommendations for a standardized solution that would decrease cycle times, lower operational costs, reduce error rates and improve the quality of the new client experience throughout the U.S. office network."
Case Study on Driving Procure to Pay (Purchase to Pay) Quick WinsChazey Partners
The Procure-to-Pat (Purchase to Pay or P2P) process offers great opportunities for improvement, especially in companies that are decentralized, still paper-based, and lacking standardization. This case study illustrates how a global financial services company significantly improved vendor satisfaction as a result of a focused re-evaluation of the end-to-end process.
BearingPoint's SAM approach enables customers to have control over the risks and complexities of software entitlements, optimize the use of software assets and minimize license consumption and costs. Customers will be able to make smarter decisions based on data they can trust.
Kinetic Data White Paper, Divide And Conquer To Accelerate Client Transitionsbrettnorgaard
White Paper discusses how to accelerate transitioning new clients to the service platform by breaking offers into standard, optional and customized groupings.
Selecting a service provider is just the start of the outsourcing journey. For
many multinational or global organizations, ensuring a successful transition to
the new service provider is a complex and difficult effort. This paper draws
from lessons learned across several global transitions covering multiple
business processes, such as finance and accounting, order management and
logistics distribution. The intent is to describe practices that worked well and
helped avoid the pitfalls. Although this paper is focused on business process
outsourcing (BPO), many of the lessons can readily be applied to information
technology (IT) outsourcing as well.
A wealth management leader improves cycle time by more than 90 percent.Fuji Xerox Singapore
Transforming the New Account Opening Process.
“We developed a series of recommendations for a standardized solution that would decrease cycle times, lower operational costs, reduce error rates and improve the quality of the new client experience throughout the U.S. office network."
Case Study on Driving Procure to Pay (Purchase to Pay) Quick WinsChazey Partners
The Procure-to-Pat (Purchase to Pay or P2P) process offers great opportunities for improvement, especially in companies that are decentralized, still paper-based, and lacking standardization. This case study illustrates how a global financial services company significantly improved vendor satisfaction as a result of a focused re-evaluation of the end-to-end process.
BearingPoint's SAM approach enables customers to have control over the risks and complexities of software entitlements, optimize the use of software assets and minimize license consumption and costs. Customers will be able to make smarter decisions based on data they can trust.
Kinetic Data White Paper, Divide And Conquer To Accelerate Client Transitionsbrettnorgaard
White Paper discusses how to accelerate transitioning new clients to the service platform by breaking offers into standard, optional and customized groupings.
Selecting a service provider is just the start of the outsourcing journey. For
many multinational or global organizations, ensuring a successful transition to
the new service provider is a complex and difficult effort. This paper draws
from lessons learned across several global transitions covering multiple
business processes, such as finance and accounting, order management and
logistics distribution. The intent is to describe practices that worked well and
helped avoid the pitfalls. Although this paper is focused on business process
outsourcing (BPO), many of the lessons can readily be applied to information
technology (IT) outsourcing as well.
It is best to choose a real, medium complexity process. At Flokzu we offer a free 14-day trial of our Premium service. For more information visit: https://www.flokzu.com/blog/en/bpm/cloud-bpm-tools-comparison-for-managers/
BearingPoint helps clients develop a Customer Relationship Management platform to orchestrate and enhance sales, customer and activity management with the help of a comprehensive transparent and user-friendly UI design.
The main objective of IT Service Management (ITSM) is to deliver services our customers want and value while IT manages the cost and risks. To achieve this goal there is no doubt that Service Level Management is one of the critical processes that should be implemented as part of an ITSM program.
BearingPoint's operational excellence approach in CPG Manufacturing primarily aims to reduce costs in production and to support clients in their transformation journey. Our operational excellence approach contributes to the creation of a culture of continuous improvements in factories.
Bista Solutions has a number of years of expertise in analyzing the requirements of organizations and developing applications to meet their business needs. We are also “Gold Partners” of ProcessMaker with a number of successful BPM implementations under our belt. We work with you to critically analyze the business processes you have in place and find ways of making them more efficient.
We also study the software systems which are in use and recommend a solution based on your existing infrastructure.We assure you with the best of our services with support and successful implementation of your business process across systems, including human resource, finance, Purchase, Administration and other customized process implementation.
Service Level Management PowerPoint Presentation SlidesSlideTeam
This deck consists of total of thirty three slides. It has PPT slides highlighting important topics of Service Level Management Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
David Beard
CRM Evangelist - Sage CRM Solutions
"With over 10 years involvement in business analyst & project management roles for a variety of companies in the IT, telecommunications & banking sectors, David brings a wealth of experience in helping companies define what a customer means and how best to interact - across both cultural & systemic contexts"
Fail to prepare, prepare to fail: implementing ERP and CRM systemsSageukofficial
David Beard, from the business software company Sage UK, looks at market place trends driving the thoughts of software vendors. He then considers why businesses often fail to realise the measurable benefits from ERP and CRM software implementations and what they can do to widen, and thus, improve their approach.
The Factory Navigator is an innovative simulation and analytics software designed to improve logistics processes and support complex decision making across industries.
IT managers and people involved in purchase of hardware for your organisation. here is a bit of what you need to know.
and how you could get support from manufacturers when such machines/software break down or need support/ maintenance .
It is best to choose a real, medium complexity process. At Flokzu we offer a free 14-day trial of our Premium service. For more information visit: https://www.flokzu.com/blog/en/bpm/cloud-bpm-tools-comparison-for-managers/
BearingPoint helps clients develop a Customer Relationship Management platform to orchestrate and enhance sales, customer and activity management with the help of a comprehensive transparent and user-friendly UI design.
The main objective of IT Service Management (ITSM) is to deliver services our customers want and value while IT manages the cost and risks. To achieve this goal there is no doubt that Service Level Management is one of the critical processes that should be implemented as part of an ITSM program.
BearingPoint's operational excellence approach in CPG Manufacturing primarily aims to reduce costs in production and to support clients in their transformation journey. Our operational excellence approach contributes to the creation of a culture of continuous improvements in factories.
Bista Solutions has a number of years of expertise in analyzing the requirements of organizations and developing applications to meet their business needs. We are also “Gold Partners” of ProcessMaker with a number of successful BPM implementations under our belt. We work with you to critically analyze the business processes you have in place and find ways of making them more efficient.
We also study the software systems which are in use and recommend a solution based on your existing infrastructure.We assure you with the best of our services with support and successful implementation of your business process across systems, including human resource, finance, Purchase, Administration and other customized process implementation.
Service Level Management PowerPoint Presentation SlidesSlideTeam
This deck consists of total of thirty three slides. It has PPT slides highlighting important topics of Service Level Management Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
David Beard
CRM Evangelist - Sage CRM Solutions
"With over 10 years involvement in business analyst & project management roles for a variety of companies in the IT, telecommunications & banking sectors, David brings a wealth of experience in helping companies define what a customer means and how best to interact - across both cultural & systemic contexts"
Fail to prepare, prepare to fail: implementing ERP and CRM systemsSageukofficial
David Beard, from the business software company Sage UK, looks at market place trends driving the thoughts of software vendors. He then considers why businesses often fail to realise the measurable benefits from ERP and CRM software implementations and what they can do to widen, and thus, improve their approach.
The Factory Navigator is an innovative simulation and analytics software designed to improve logistics processes and support complex decision making across industries.
IT managers and people involved in purchase of hardware for your organisation. here is a bit of what you need to know.
and how you could get support from manufacturers when such machines/software break down or need support/ maintenance .
SoftSol’s Business Process Management solution enables automation of business processes which can be integrated with any other external applications in the IT infrastructure.
http://www.softsol.com/business-process-automation
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
Fusion Global Business Solutions has over 20 years of combined expertise in Rapid Task Automation, with a skilled staff that understands how to leverage the technologies to address the desired business outcomes using our own maturity-based service practice and methodologies.
Data-led Approach
Using our unique AI capability to analyse and prioritise self-service and automation candidates, coupled with the world leading Robotic Process Automation provider and BMC’s Digital Workplace self-service, we have worked with many global enterprises across the banking, telco, central government, health, and retail sectors, delivering significant value.
Outcome Based Service Methodology
Using our Outcomes Based Services methodology we expedite the delivery of the desired business outcomes; we use proven techniques that adapt to the level of process maturity required to improve service quality and customer satisfaction while reducing costs.
Qmoniqs Software is a Digital Transformation services Companies in Gurugram, India. The company mainly focuses on cloud, mobile, big data, innovation, and agile execution. We provide services like product engineering, quality analysis, develops, data analytics, enterprise security, and process automation in and around India and USA. Our expert team at motivity Labs will take care of everything that enhances efficiency and minimize overhead costs.
Visit:- https://www.qmoniqs.com/
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and delivers immediate ROI.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
2. Enabling Operational Excellence for Organizations
Through Standardization across Geographies, ERPs and Processes
Creating a Center of Excellence
Businesses across the globe are embracing Shared Service Centers for reasons beyond labor arbitrage. The objective of
SSCs has shifted from pure cost reduction to creation of a Center of Excellence that provides operational excellence, better
service, compliance and uniform Standard Operating Procedures across disparate entities.
Newgen Solution
“
could be rolled out in a short period of time. Newgen's domain experience in Shared Services was also an
advantage. With the deployment of the Newgen solution we can respond quickly to changing business
requirements, take quicker decisions and enhance efficiencies, while leveraging existing systems.”
Owing to its extensive experience in different organizations, Newgen offers a true Shared Services Transformation Framework aligned with
best practices and next practices. Newgen solution helps transform global Shared Services with flexible processing and change management
framework, proactive service management, complete accountability and real time visibility.
The solution addresses the needs of various stakeholders across functions in an organization. CFOs gain with real time visibility of
DSO/DPO reports with root cause analysis through drill-downs, whereas the Shared Services Heads no longer need to worry about SLA
Management, Productivity Management, and handling multiple ERPs and geographies. Also, it relieves IT of managing multiple point
solutions as the Newgen framework acts as panacea, providing a single platform for processes across Shared Services spanning functions
like Finance, Procurement, Human Resource and IT.
We chose Newgen solution over other international vendors because we needed a scalable solution that
- Astra Zeneca
Challenges
Multiple Geographies & Multiple Processes
Processing with Multiple ERP’s & Peripheral Applications
Moving to Next Best Practices
Next Level Complexities
Languages, Time Zones, Processes
Multiple ERPs Versions, Challenges in Data Uniformity and User experience
Productivity improvement & cost reduction aligning with and superseding
industry benchmarks
Overview Challenges Benefits
Figure 5: Success Stories
Procure to Pay process automation
Centralization of F&A processes
spanning 28 countries
Streamlining Shared Service Center
operations across multiple
geographies
Reduced TAT by 50%
Consolidated Payment MIS
Improved SLA Management
Enhanced Productivity by 70%
Reduced TAT by 80%
Single platform for multiple processes, with
multi-language interfaces, catering to 50+ countries
Integration with multiple ERP packages
Standardization of processes across
19 countries in Europe and APAC regions
Centralized processing of invoices with a
multi-country implementation.
Different ERP applications across business units
Country-specific localized version requirements
Figure 4: Challenges for Organizations
Shared Service Center
3. Enabling Rapid Roll-out of Process
Platforms
Newgen Solutions for Business Process Outsourcing
Customization of Business Processes
Newgen solutions enable organizations to quickly configure and roll out new customer processes by allowing rapid modeling
and customization of business processes. Newgen's solutions enable quick implementation of transactional customer
processes using image-based workflow platform that provides out-of-the-box desktop for coordinated image/data entry
forms. The solution also provides enough flexibility to quickly accommodate process changes without compromising service
levels.
Newgen solutions enable organizations to quickly configure a single platform for a given process such as F&A, HR, Banking,
Healthcare, and Insurance etc. that is easily adaptable for different customers through customization/parameterization. The
solution also empowers them to build a Center of Excellence for long-term benefits.
Meeting SLA Compliance
Improving Process Visibility and Monitoring
“
deployment of the Newgen solution we can respond quickly to changing business requirements, automate
and empower decision-making and create real time collaboration across the enterprise, while leveraging
existing systems. The most remarkable advantage is the kind of reporting and visibility into our processes
offered by Newgen BPM suite which enabled us to manage our Service Level Agreements (SLAs) in an
efficient manner.”
Standard Productivity reports and dashboards for business reports allows for Real-time visibility and enables adherence to
SLA compliances, even when the process participants span multiple geographies.
Newgen’s platform allows organizations to provide seamless participation to end-customer organization in the outsourced
process by way of integrating their core system, routing exceptions and approval requests to customer personnel with end-
to-end tracking and making monitoring dashboards available to them.
Newgen offers a unified BPM solution that continues to stay one step ahead of the competition. With the
- Patni BPO
Figure 6: Success Stories
Overview Challenges Benefits
Automation of Employee Claims and
Employee On-boarding process
Health Insurance Claims Processing
for a leading BPO
HR Process Automation for one of
the worlds top 4 offshore BPO
Banking Process Automation for a
pioneer in BPO operations
Reduced TAT by 50%
4000+ Users
20+ customers using the F&A PlatformF&A Process Platform for
a leading BPO
Processing 20000 claims per day Increased Productivity by 200%
Claim Data capture accuracy 99.95%
HR Processing for 100,000 Employees
Automation of UK PO Savings fulfillment,
Servicing and Credit Card fulfillment
processes
Automation of Procure to Pay, Records to
Report and Sales Order to Cash processes
Business Process Outsourcing
4. Enabling Transformation in Banking:
Through Centralization and Process Automation
Illustration of Centralized Loan Processing
Figure 1
Centralization of Back Office Operations
Digitization of Paper-based Processes
Improve Process Visibility
Enhance Customer Experience
Meet Regulatory Compliance
Retain Process Control While Outsourcing Selectively
Banks today need systems beyond core banking. For improving productivity, centralization of back offices is an imperative,
where non-customer facing activities would be moved from branch to central back office. This ensures that most of the staff
at branches is customer facing and performs value added services. Using Newgen solutions, banks can build centralized back
offices and improve overall customer experience.
Digitization helps transform manual & paper-based processes across branches/Head Offices into electronic processes. This
eliminates all error-prone and redundant activities like manual hand-offs, needless paper movement, repetition of checks
and reviews and more system inputs than necessary.
Process automation leads to greater visibility and transparency across the organization. This can be achieved through real-
time dashboards-empowering the enterprise to gain insights into the work in progress, user or process performance and
KPIs, and thus optimizing process performance.
Enhanced customer experience can be achieved by ensuring communications via customers' preferred channels and by
enabling them to get access to the bank via multiple channels like mail, fax, SMS, phone, web portal etc. Customer
on-boarding experience can be improved by leveraging alternative channels of communication using Newgen's Customer
Communication Management solution.
Another important benefit offered by Newgen’s Workflow and Document Management solutions, is the ability to adhere to
all policy and regulatory compliance. Further it enforces adherence to the SOPs, SLAs and thus ensures consistency and
process completion.
Process Automation enables large organizations to outsource selectively and lets them retain control of the entire process.
The Newgen solution further enables them to outsource the non-core activities while maintaining visibility into outsourced
transactions.
Banking
5. “We found the BPM platform very useful to align our business processes. It gives us the flexibility to amend
the processes and improve them further.”
“… Newgen BPM solution has enabled us to fulfill our mandate of rapidly expanding our operations, within
budgets, through centralized back-end credit risk processing and leaner branches. We have been able to
automate and streamline processes including Personal Loans, Cards Processing, Mortgage, Account
Opening and Auto Loans. Turn-around-time has been reduced by 50%, document handling cost has gone
down by 80% and first-time-right processing has increased from 70 to 95%. Functionality for Fraud
detection and Risk mitigation, Credit Risk score-card etc. have been in-built and have enabled us to
manage risk and compliance effectively..”
- Abu Dhabi Commercial Bank
- Alex Bank
Retail
Payment & Settlement
Lending & Mortgage
Corporate/Commercial
Organizational
Credit Card & Third Party
A/c Opening & Maintenance, Term Deposit Services, Customer Services etc.
Fund Transfer & Remittance, Forex Operations, PDC Operations etc.
Loan Origination, Loan Underwriting, Loan Servicing, Early Warning System etc.
LC Issuance & Amendment, Bills of Exchange, Shipment Credit etc.
Audit/Operational Risk Management, Contracts , Corporate Finance, Vendor Services etc.Management
Wealth & Depository, Security Trading, Credit Card Issuance etc.Management
Figure 2: Newgen Solutions in Banking
Overview Challenges Benefits
Account Opening &
Customer On-Boarding
for a leading Indian Bank
Managing high transaction volumes
High Turn-Around-Time (TAT)
Monitoring of operational metrics
Reduced TAT by 60%
Improved SLAs by 35%
Enhanced Employee Productivity by 41%
Loan Process Automation
for a European Bank
Process was time consuming
Systems running in silos
Automation across 250 branches
Integration with core systems
Trade Finance Processes
for a leading Bank in EMEA
Achieving business agility
Faster change management
80+ processes automated
Customer Experience Management Bulk Processing of requests
Unified customer services
Improved Customer Retention by 20%
Improved Process Efficiency by 30%
Figure 3: Success Stories
Banking
6. Transformation in Insurance
Through
Communication
Process Automation, Digitization and Customer Centric
Today, insurance organizations are wary of their top-line and bottom-line performances. With shrinking margins, there are
challenges for insurers to increase profitability, offer better services to retain customers and detect frauds (claims) early.
With more and more channels being introduced for business opportunities, the ability to acquire customers in short cycles,
increase profitability through better underwriting, process claims faster within regulatory framework, manage operations
through lean setup without adding flab, handle varied communication modes and maintain customer responsiveness is a key
determinant of business success for insurance organizations.
Newgen enterprise solutions enable insurance organizations to build and sustain competitive advantage by automating their
business processes, managing enterprise content efficiently, facilitating better decision-making and personalizing customer
communication.
Newgen has proven expertise in quickly implementing comprehensive processes within assured time frames. Processes
successfully automated by the company include:
Ÿ Customer Acquisition & Policy Issuance
Ÿ Policy Owner Servicing
Ÿ Claims Management
Ÿ Incentive & Commission Management
Ÿ Customer Query & Complaint Management
Ÿ Out-bound Correspondence Management
“The Newgen BPM solution allows us to closely monitor time frames, while efficiently handling
burgeoning growth in number and complexity of customer requests. This has been possible due to the
system's close integration with all other insurance applications.”
- Max New York Life
Overview Benefits
World's Largest EDMS implementation for
a leading Insurance company in India
New Business & Policy Owner Servicing
processes for a leading private insurance
player
Automatic Data Extraction for a fast growing
insurance company with a network
of over 550 branches
Challenges
Burgeoning volume of transactions
Dependency on physical movement of
documents
Digitization of huge volumes of historical
records
Enabling anytime-anywhere service
to customers
Processing 40000 pages of insurance
proposal forms per day
Figure 9: Success Stories
99.53% successful extraction with
95% accuracy
Over 7 billion documents for 250 million
customer policies archived
25000 users across 2000+ branches
Increased volume of transactions by 300%
Reduced dependency on physical
documents 100%
Insurance
7. Delivering the Benefits
of Newgen Solutions on Cloud
The adoption of cloud computing and its demand is expected to grow exponentially in the next few years. However, against
the popular belief that cost-arbitrage is the major driver for cloud adoption, it is higher business growth that will likely be the
primary driver of cloud services. The highest growth regions will be the early adopters of cloud initiatives, leveraging the
benefits of cloud to climb the value chain.
Ÿ Accelerate Time to Market- Have first mover advantage by tapping business opportunities at an early stage
Ÿ Dynamic Computing Environment- Scale your solutions in sync with the growth of your organization
Ÿ Rapid Deployment – No more long procurement cycles for hardware, software and specific technical expertise when starting projects
Ÿ Shift Focus to Business – No worries of software upgrades, disaster recovery, backups. Always be abreast with latest technological
innovations
Ÿ CAPEX to OPEX-Move from a fixed-cost infrastructure to a new paradigm based on transactional, "pay as you go" fee-based services
Key Drivers
Newgen Cloud Solution
Newgen Cloud - Value Proposition
Newgen cloud solution comprises of its Workflow and Document Management platform and business process frameworks
on cloud. While the Document Management platform provides ready-made tools for document capture, collaboration,
archival and records management, the Workflow platform provides tools for process modeling, process execution, real-time
dashboards and rules management. Business process frameworks are solution accelerators that are near ready-to-deploy
and be used. These frameworks comprise of industry best practices, with the flexibility of making organization specific
changes. Leveraging our deep domain knowledge in verticals like Banking and Finance, Healthcare, Insurance, BPOs, Shared
Service Centers and Government we have developed process frameworks specific to these verticals. Newgen Cloud also
provides the option to migrate your business processes to your own data center at any point in time.
– Scalability - Mission critical, complex, robust, and scalable enterprise wide deployment
– Rapid Deployment – Deployment within few weeks. No more frustrating procurement cycles
– Security - An extremely secure computing environment with VPN and customer data getting stored in secure separate silos,
providing security of private cloud on a public cloud
– Reliability & High Availability- Enterprise-class reliability with built-in redundancies for server, network & storage infrastructure.
– Built-in disaster recovery
– Interoperability – Strong integration support with third party applications using web services and XML based, java API's
– Configurability – Process templates for all common business processes that can be configured as per the customer's requirements
to provide specific business solutions, reducing customizations
– Cost effectiveness – A viable access to Workflow and Document Management solutions, which were earlier deemed infeasible with
huge in-premise capex costs. On an average the cost is one-fifth of the in-premise solution
– AWS advantage – Newgen leverages the strategic advantage of Amazon Web Services infrastructure (SAS 70 compliant). The
Amazon SLA guarantees 99.95% availability of the cloud service
– Support – 24x7
Figure 10: Building a Cloud-based Process Platform for a Leading US BPO Service Provider
Benefits
Customer specific changes took a long time and were difficult
to maintain
AWS infrastructure ensures highly secure, scalable & reliable cloud hosting
4 to 5 months long customer on-boarding cycle Generic Process Framework reduced Customer on-boarding time to weeks
Customer specific changes, easy to do in few days
Concerns regarding security, reliability and scalability of platform
Upfront capital expenditure OPEX instead of CAPEX
Cumbersome and time consuming process for tracking and
resolution of issues
Real time process visibility for continuous process improvement
Deploying in-premise Workflow and Document Management
solutions requires huge investment in terms of cost and time
On demand access to Newgen's proven cloud capabilities
Challenges
Cloud
8. Delivering Citizen Centric Services:
Newgen Solutions for e-Governance
Today, Governments across the globe are keen to create the right governance and institutional mechanisms. They are
therefore setting up core infrastructure and policies for implementing a number of e-Governance Projects at different levels.
Creating a citizen-centric environment for governance is the single most important objective of all such e-Governance
initiatives.
Successful e-Governance initiatives are focused at ensuring better services for the citizens by ensuring convenience,
efficiency, transparency & reliability. Several major initiatives such as online application for registration, e-filing of returns,
building approvals, waste management and health management in municipalities, etc., have been taken at different levels of
governance to meet these objectives.
Newgen solutions enable government agencies to transform their services and achieve high levels of citizen satisfaction, total
compliance and reduced costs.
Ÿ Effective delivery of citizen centric services through automation of inter and intra department government processes
Ÿ Anywhere-anytime services through multiple outlets such as internet portals, over the counter, service outlets, kiosks etc.
Ÿ Improved transparency and visibility into processes through tracking, monitoring and real time dashboards
Ÿ Effective re-engineering of government processes by removal of redundant steps, automation of manual steps, parallel
processing, centralization and integration with legacy systems
Ÿ Compliance through effective implementation of record management policies
Ÿ Ensuring authenticity of important documents through effective usage of digital signatures
Ÿ Secure, scalable, robust and proven platform to meets all current and future requirements
Newgen Solution
Key benefits of Newgen's solution for e-Governance include:
Newgen
E-Governance
Platform
[ECM & BPM]
Document &
Content
Management
Automation
Workflow
Electronic
File Movement
Grievance
Management
Correspondence
ManagementGrants
Management
Legal Case
Management
Contract
Management
Legislative
Query
Processing
Knowledge
Repository
Circular
Management
Figure 7:
Newgen’s e-Governance Solution Spectrum
e-Governance
9. Overview Challenges Benefits
To manage huge number of legacy as well
as new documents and make them available
online
Automation of Receipt, Registration and
Repayment of Tenancy Bonds for a large
government organization in Australia
Enabling online availability of Financial
Statements for a government department
in APAC
Automation of office transactions for a
large publicly funded industrial R&D
organization
Knowledge Management Repository for
a leading government department
Entire registry system on a single platform
to handle Lodgment, Claims and Payments
Faster delivery of services
Lack of efficient tracking mechanism
Lack of a centralized repository
Single interface for Staff, Agents, Landlords
and Tenants
Transparent processing with a single interface
for Staff, Agents, Landlords and Tenants
Dependency on the physical movement
of documents
Time-consuming retrieval of information
Lack of visibility and control
Reduced TAT by almost 60% due to
automation
Access to the right content at the right time
Anywhere-anytime access to documents
Effective de-risking and control of the process
Quick & easy search functionality
Centralized collaboration and content storage
ensuring better visibility and control
Figure 8: Success Stories
Our Achievements:
Ÿ Won 15+ prestigious government orders including Mission Mode Projects (MMPs) with in last 1 year
Ÿ Credited with one of the world's largest EDRMS implementation
Ÿ Helped several government agencies to transform business operations by re-engineering processes
Ÿ First company to provide technology, logistics and infrastructure know-how for voter ID cards to Indian citizens
Ÿ Newgen's BPM based solution for a prestigious government agency received CSI-Nihilent e-Governance award
Ÿ Newgen's Solution emerged as the Gold Award winner under Legal and Courts category at the 2011 Global Awards
for Excellence in Adaptive Case Management (ACM)
e-Governance
10. Enabling Better Customer Experience:
Through Smart and Targeted Communications
In today's competitive world, customer is the most important asset to an organization and it is pertinent to retain customers for
sustainable growth. Smart and effective customer communication is the key to retaining existing customers and attracting new
ones. The communication is expected to be highly personalized, one-on-one and over the preferred delivery channel.
Ÿ Ineptness of Marketing Messages
Messages are generic and not targeted
Ÿ Promotional inserts are thrown without being read
Long rollout cycles for marketing campaigns
Ÿ Effective Cost Management
Cost of different statements for different products
Additional cost for each channel –web, email, print
Cost of promotional inserts
Ÿ Regulatory Compliance
Content and design consistency
Auditing of all activities
Archival and availability of historical communication
Ÿ Visibility of Process
Lack of end to end process visibility
Inabilitytomonitorperformanceofmarketingcampaigns
Tracking bottlenecks cumbersome
Customer Communication Challenges
Newgen's Customer Communication Management (CCM) Solution
Ÿ Designer tool for highly interactive and personalized communication
Ÿ Definition for static, variable and marketing content with corresponding business rules
Ÿ Data consolidation from multiple disparate systems
Ÿ Integration with the best of breed BPM and ECM platform providing:
Efficient workflow for statement creation, approval and distribution
Long term archival and on-demand availability of all transaction documents such as bank statements, utility bills etc.
Ÿ Comprehensive audit trail of activities from creation to archival
Business Activity Monitoring (BAM) for real time monitoring of the entire process
Rules engine for effective marketing messages on demographic & activity pattern
Ÿ Single platform for multi channel delivery - print, email, web and mobile
Ÿ Batch printing and secure electronic correspondence
Ÿ Delivery tracking across all channels
Ÿ Analytics for usage of different communication modes and viewership of marketing messages
Key Solution Features
Newgen's CCM solution helps businesses in transitioning to new generation customer communication while driving down costs.
Business Benefits
Ÿ Consolidation of Transactional Information
Better customer experience by having a single view of all customer
engagements
Ÿ Customer Centric Inline Advertisement
Utilize prime paper space for personalized inline advertisements
Rule-based profiling and segmenting of customers
Ÿ Cost Savings
Consolidated output saves paper, printing and postage
Avoid wasteful and unread inserts
Reduced manpower for the entire process
Ÿ Improved Presentation
Communicate in customers preferred language
Adherence to corporate branding guidelines
Graphical analytic representation for taking informed decision
Ÿ Electronic and Multichannel Delivery
Failsafe and faster delivery of the correspondences through email
and mobile
Tracking of bounced, undelivered, incorrect statements
Personalized messages over html body or attached pdf
Ÿ Better Compliance
Repository for archival and real time retrieval of transaction
documents
Service duplicate statement requests effectively
Work flows for multi-level approvals
Content and design consistency
Anytime audit
Customer Communication Management
11. Products
Newgen Records Management System manages physical and electronic
records from their creation, usage, storage, and maintenance to
eventual destruction or permanent preservation while retaining
integrity, authenticity and accessibility of these corporate records. The
application manages the complete life cycle of the both Physical and
Electronic records as per Records Management policies laid down by
the organization and those required by law.
Records Management System
RECORDSMANAGEMENT
Business Process Management Suite
OmniFlow is a platform-independent, scalable Business Process
Management Suite (BPMS) that enables automation of organizational
business processes. OmniFlow is designed to ease the creation,
deployment, modification and management of Business Processes.
Built using open technologies, it has seamless integration abilities
allowing it to be introduced into any IT infrastructure.
™
OmniDocs is an Enterprise Content Management (ECM) Suite for
creating, capturing, managing, delivering and archiving large volumes
of documents and content. OmniDocs manages Scanned Document
Images, Electronic Documents and Emails as records. It also supports
seamless integration with other enterprise applications.
Enterprise Content Management Suite
™
OmniScan is a production and distribution software scanning for
document image capture. It supports distributed scanning, image
quality enhancement and delivery of documents to business systems.
Production and Distributed Scanning Suite
™
OmniReports stores trillions of computer-generated output pages and
reports in a highly compressed form. It has a high-speed ingestion
process with simple interactive definitions, enables instant access to
terabytes of reports independent of business application, and is fully
searchable at field/row/page levels. OmniReports is ideal for sun-setting
of business applications as well as optimizing core system performance
by purging historical reports.
Enterprise Reports Management and Archival
™
Newgen's Omni Output Management System (O2MS) delivers smarter
& targeted communications for better customer experiences. It offers
the capability of leveraging prime paper space for customer centric
inline advertisement, consolidation across multiple products. It enables
secure communication on improved templates with rich designs and
graphical representation of analytics across multiple distribution
channels. In addition easy archival & retrieval of correspondences for
presentment & efficient customer request resolution is achieved using
this enterprise application.
Customer Communication Management
™
Newgen’s Invoice Processing System, with automatic data verification
and validation capability, is a solution for automatic data capture
from semi-structured invoice documents. It also supports seamless
integration with SAP and other ERP’s.
Invoice Processing System
™
OmniExtract is the data capturing solution which extracts business-
critical information from image documents and forms. It can extract
all possible kinds of information like Hand-printed/ Handwritten
Characters, Optical Marks, Barcode, Machine-printed Characters and
MICR Fonts.
Forms Processing Engine
™
Governance, Risk & Compliance
Compliance Manager is an integrated solution for Governance, Risk
and Compliance that’s geared to ensure compliance with standards,
best practices and guidelines of various regulatory acts.
™
Newgen’s ChequeFlow is an image based Cheque Processing
solution for inward and outward clearing. Advanced and highly
configurable sub-systems for Automatic Signature Verification, FOREX
Cheque Processing, PDC Management, ECS/ACH mandates, add-ons
for Cheque Deposit Machine/ Kiosks.
Image-Based Check Clearing & Payment
™
12. About Newgen
• Leading Global Provider of Business Process Management (BPM), Enterprise Content Management (ECM) & Customer
Communication Management (CCM)
• 1000+ installations across 50 countries
• Solutions for Banking, Insurance, Healthcare, BPO/SSCs, Telecom and Government
• Credited with some of the world's largest implementations
• Innovative culture, consistent R&D investments, 40 patents
• Employee strength 1100+
• Certified for ISO 9001:2008, ISO 27001:2005 and CMMI Level3
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
India
A-6, Satsang Vihar Marg,
Qutab Institutional Area,
New Delhi - 110 067 INDIA
Tel: +91-11-4077 0100,
+91-11-2696 3571, 2696 4733
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com
For Sales Query: +91 11 40773769
Newgen Software Technologies Ltd.
OFFICES
Europe, Middle East & Africas
Newgen Software Technologies Ltd.
Off No: 314, Building No: 3
P O Box. 500297,
Dubai Internet City, Dubai, UAE
Tel: +971 44541365
Fax: +971 44541364
Email: emea@newgensoft.com
For Sales Query: +44 (0) 2036 514805
+973-1-619-8002
Americas
Newgen Software Inc.
1364 Beverly Road, Suite 300
McLean, VA 22101
Tel: +1-703-749-2855
Tel: +1-703-439-0703
Email: usa@newgensoft.com
For Sales Query: +1 (202) 800 7783
Asia Pacific
Newgen Software Pte Ltd.
146 Robinson Road #03-00
Singapore 068909
Tel: +65 6221 8432
Fax: +65 6221 6923
Email: asiapac@newgensoft.com
For Sales Query: +65 3157 6189