The white paper discusses how providing total visibility through real-time monitoring and analytics dashboards can help banks increase control and add value. It provides examples of dashboards that can monitor the state of bank services, ATMs, IT services, security events, and more. These dashboards equipped with real-time data and visualizations allow managers to improve operational decision making and strengthen key departments like security to ensure regulatory compliance and reliable banking operations.

1. White Paper / Abstract
October 2010
Total Visibility
How to increase control and add value to your business

2. Total Visibility - How to increase control and add value to your business
Applied Visibility for Banking
Across the globe, the financial sector is in the eye of the storm. Increasing regulatory
pressures and tightening economic conditions force its participants to adapt quickly to
the new panorama.
The key to success in this challenging environment is to have all relevant information in real
time to improve operational decision making. But it is not just about having data, it’s about
being able to understand it, and having views which are adjustable to the needs of users.
For example, Figure 1 shows a control panel/dashboard which provides a picture of the
state of the services in bank offices.
The colorful graphics facilitate understanding the information and speed up the process
of decision making. Real-time management of critical applications enables service level
improvement.
Working with solutions that provide Total Visibility, banks will have greater visibility
of different transactional processes in real time (for example, Home Banking, ATMs,
payment processing, phone banking) at different levels and areas of management.
Figure 2 shows an example of a dashboard that is used to monitor the state of the ATMs
in a particular region selected by the user.
In every organization, each of the different
areas require particular information that is
relevant for having an immediate view of key
indicators that determine their performance
weekly, monthly and quarterly. This information
can be tailored to specific work roles: while
senior managers need a comprehensive
view of corporate performance, covering first
class financial aspects, human resources,
and customer metrics; a manager of a
branch requires information about the sale
of local products and the profitability by line
of business. Figure 3 shows the dashboard
used by the Department of Technology of a
bank to have visibility of the IT services state
and data flow.
Figure 1 - The colored icon informs clearly and simply the general state of monitored
processes (in this case, the service state of bank offices). Some data of particular Regarding the Security Department, the main
relevance (Service level in the last hour and Goal) are reflected with large, easy- objective of a tool that provides visibility is to
to-observe numbers. Line charts show the health of various processes in different
periods of time. make banking operations absolutely reliable.
© 2010 - Tango/04 Computing Group
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3. Total Visibility - How to increase control and add value to your business
In this sense, there are many processes,
events, and incidents for which banks need
to have real-time visibility in order to ensure
their proper functioning.
Features, such as collecting, storing, and
interpreting complex centralized logs from
multiple platforms, which can also be
analyzed and correlated to provide users
with comprehensive visibility of all that is
happening in the monitoring applications in
real-time, contribute to achieving sustained
compliance with internal and external audits,
central bank requirements, and local and
international regulations such as SOX, PCI-
Figure 2 - Icons of different colors provide a snapshot of the service level of the ATM
DSS, and HIPAA.
network of a bank. At the bottom of the dashboard, references of what each color means Other features that are useful for
are permanently available. The line graph allows comparing the availability and activity of
the monitored ATMs. strengthening the Security areas of
companies are: sending scalable alerts and
predefined automatic actions (which provide
greater reliability and control by keeping the
heads of each sector informed of everything that happens in real time), forensic analysis
(which provides an accurate diagnosis of the condition of the monitored components),
and predictive analysis (which, based on statistical analysis of trends, allows predicting
what will happen in the future).
Figure 3 - In this dashboard colored icons report the state
of IT services and data flow in real time. The small graphs
on the right show the state of security events, server
performance, and key performance indicators (KPIs) of the
business in real-time.
© 2010 - Tango/04 Computing Group
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4. Total Visibility - How to increase control and add value to your business
On the other hand, reports provide both instant images in real time
and forensic analysis on service levels (SLAs), security, regulatory
compliance, user activity, systems usage, and more. The clearer
and the more intuitive the design is, the greater its ease of use will
be.
For banks, the possibility of issuing reports instantly helps improve
the overall business vision, as well as sustainable compliance
with security audits. See Figure 4.
Figure 4 - The use of reports allow companies to implement a
continual improvement program, focusing their attention on the
components with the biggest number of failures.
About Tango/04 Computing Group
Tango/04 Computing Group is one of the leading developers of monitoring software for Technology, Security/
Compliance and Business Service Management (BSM).
Tango/04 helps companies maintain the operating health of business processes, improve service levels, comply
with security audits, increase productivity and reduce operating costs aligning their IT department with their
business objectives. The group’s unparalleled “1-2-3” monitoring approach provides in only one single easy-to-
use, real-time, multiplatform solution a powerful tool to: 1) Manage your critical infrastructure, applications, and
business services (BSM), 2) Comply with current and future audits, and control your security in real time, and
3) Manage your business processes in a centralized and effective way.
The group operates throughout the world through its vast network of Business Partners and has more than
2,000 customers, including companies such as: 3M, Alcampo, Arcelor, Banco Itaú, Bayer, BBVA, Boehringer
Ingelheim, Bridgestone, Citigroup, Capgemini, CC&G (London Stock Exchange Group), Coca-Cola, Danone,
DIA, Dolce & Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First Data Ibérica, Fortis, GE Money,
Gucci, Helvetia, Inditex (Zara), ING Nationale-Nederlanden, Liberty, L’Orèal, Luxottica, MAPFRE, Manpower,
Miele, Nestlé, Nike, Nissan, Pierre Fabre Ibérica, Prada, Random House Mondadori, SEUR Geopost, Shell,
Telmex, TNT, Tribunal Regional Do Trabalho, Yves Rocher and Zurich Financial Services, among others.
© 2010 - Tango/04 Computing Group
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