The document discusses effective listening as an important component of communication, accounting for 45% of communication time. It defines effective listening as the receiver interpreting and understanding the sender's message as intended. The basic elements of communication are the source, symbols used to transmit ideas, and the receiver. Barriers to effective listening include internal biases and distractions, while benefits include building trust and productivity. Methods to improve listening include focusing on understanding without judgment, maintaining eye contact, and timing responses.

1. Presented by Amit Jadli Manoj Kumar Brajesh Upreti M.C.A 1ST Year 2010-11 GBPEC (PAURI) GARHWAL Submitted to Dr B.S.Negi EFFECTIVE LISTENING

2. EFFECTIVE LISTENING INTRODUCTION Listening is an important component of the entire process of communication. If listening is excluded from communication, the communication become a wastage of time

3. Distribution of Time in communication Writing 9% Reading 16% Speaking 30% Listening 45%

4. WHAT IS EFFECTIVE LISTENING? “ Effective communication exists between two people when the receiver interprets and understands the sender’s message in the way the speaker intended it.”

5. Basic Elements Communication takes place when one person transmits ideas or feelings to another person or group of people. Its effectiveness is measured by the similarity between the idea transmitted and the idea received. The process of communication is composed of three elements: the source (sender, speaker, transmitter, or instructor),

6. Source As indicated, the source in communication is the sender, speaker, transmitter, or instructor

7. Symbols At its basic level, communication is achieved through symbols which are simple oral and visual codes. The words in the vocabulary constitute a basic code. Common gestures and facial expressions form another,

8. Receiver Remember, the receiver is the listener, reader, or student. Instructors should always keep in mind that communication succeeds only in relation to the reaction of their students. When students react with understanding and change their behavior according to the intent of the instructor, effective communication has taken place.

9. Benefits of Active Listening Respect Trust Productivity Accuracy Enhances our Relationships Cultivates Positive Work Environment…

10. Benefits of Active Listening Wins Friends Learning Confidence Innovative Solutions Reduces Negative Assumptions

11. Barriers to Effective Listening Internal Barriers: Hearing what you want to hear Biased listening “ Hot Buttons” or the Effects of Emotions on Listening Physical Barriers Semantic Barriers Lack of Training

12. Barriers to Effective Listening External Barriers Talker not speaking loudly enough Talker’s mannerisms, appearance Loud noises Room temperature (too hot / too cold) Interruptions, phone calls Clock watching Time pressure, deadline

13. Importance of Listening to Non-Verbals even when an individual is not talking, he/she is still communicating in some manner. The skilled listener hears more than the speaker’s voice: pitch, rate, face color & how it changes; movement o lips, mouth, cheeks, eyebrows Become aware of expressions that convey tension.

14. Methods to Improve Effective Listening Skills Listen with understanding; non-judgmentally & non-critically Refrain from solving the talker’s problems or doing the person’s thinking for him or her. Don’t give advice. Time your responses and questions

15. Methods to Improve Effective Listening Skills Maintain eye contact Face the person with an open, relaxed posture

16. THANK YOU