This document discusses effective communication skills. It defines communication and the communication process, which involves a sender encoding a message, a receiver decoding it, and potential barriers in between. The document outlines different types of communication and components like verbal, non-verbal, and active listening. Barriers to communication and the difference between hearing and listening are explained. Tips for improving verbal and non-verbal communication skills are provided. The overall purpose is to understand communication and how to enhance one's abilities.

1. Effective Communication Skills

2. Objectives
 Define and understand communication and the
communication process
 List and overcome the filters/barriers in a
communication process
 Practice active listening
 Tips to improve verbal and non verbal
communication

3. What are the most common ways
we communicate?
Written Word

4. What is Communication?
Communication is the transmission of an idea or feeling so
that the sender and receiver share the same
understanding.
Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.

5. The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

6. Types of Communication
One-way communication
Two-way communication
One to many

7. Components of Communication
Verbal Communication
Vocal communication
Non-verbal communication

8. Features of Effective Communication
 Active Listening
 Eye contact
 Posture
 Simple language
 Questioning skills

9. Benefits of effective communication
 Quicker problem solving
 Better decision making
 Steady work flow
 Strong business relations
 Better professional image

10. Barriers to communication
 Noise
 Inappropriate medium
 Assumptions/Misconceptions
 Emotions
 Language differences
 Cultural differences
 Poor listening skills
 Use of jargon
 Distractions

11. Hearing Vs Listening
Hearing – Physical
process, natural,
passive
Listening – Physical as
well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.

12. Active Listening
The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.
Steps to Effective Listening:
 Hearing
 Interpretation
 Evaluation
 Respond

13. o Eliminate Noise
o Get Feedback – Verbal & Body Signals
o Speak Slowly & Rephrase your
sentence
o Don’t Talk down to the other person
o Listen Carefully & Patiently
Improving Verbal Communication-Tips

14. Improving Body Language - Tips
 Keep appropriate distance
 Touch only when appropriate
 Take care of your appearance
 Be aware - people may give false
cues
 Maintain eye contact
 Smile genuinely

15. …in the new global and diverse workplace
requires
excellent communication skills!
Success for YOU…

16. THANK YOU