This document contains a summary of Dipanwita Mitra's professional experience and qualifications. She is currently seeking new career opportunities in sales and business development roles, preferably in industries like automotive, manufacturing, steel, power and energy. She has over 5 years of experience in areas like budget planning, production planning, quality assurance, inventory management and customer service support. Her previous roles include Regional Market Support Executive at Domino Printech India and Manager of Sales & Support at Cummins India, where she was responsible for customer relationship management, marketing, operations and maintenance.

1. DIPANWITA MITRA
Contact: 08826899892/09711377024 E-Mail ID: mitra.dipanwita7@gmail.com /
mitra.dipanwita7@rediffmail.com
Seeking Techno-Commercial Assignments & Career Enrichment in Sales with a reputed organization.Preferably in
Automobile, Manufacturing, Steel, Power, and Energy Sector.
PROFESSIONAL SYNOPSIS
A dynamic professional with over 5 years of qualitative experience in budget planning, gap analysis Business
trend Analysis, production planning, inspection, maintenance, quality assurance & Service Support, new projects
planning, Inventory management.
Optimizing the business efficiency through Proactive Planning.
Achieving the goal through focus on key customers’ business trends.
Handled projects on understanding clients’ requirements and providing sales & services accordingly. Leading
teams to ensure the accomplishment of sales & service deliverables.
Inventory Management, KANBAN, 5 S and Kaizen.
My biggest assets are my creativity, adaptiveness and determination to excel.
Manpower management, mentoring, team building, and conflict resolution and facilitation skills.
A team player with good team management skills. My analytical skills help me in delivering the target at
hand.
Abilities in handling multiple priorities, with a bias for action and a genuine interest in personal and
professional development.
Responsible for overall profitability of operations and accountable for strategic utilization and deployment of
available resources to achieve organizational objectives.
Acquired wide exposure in attending to after sales complaints, maintaining Electrical & electronic equipment’s for
ensuring client satisfaction and grabbing repeat business.
CAREER SKETCH
Domino Printech India Private Ltd. Regional Market Support Executive Mar’2016 to Till Date
Company Profile: ‘DOMINO PRINTECH INDIA LTD’, an OHSAS 18001:2007, ISO 14001:2004 company-
India’s leading coding & marking printer and ink Manufacturer.
MAJOR ACTIVITIES:
Core Job Responsibilities:
• Gap Analysis of Budget & Forecast:- Gap analysis involves determining, documenting, and approving the
difference between business requirements and current capabilities.
• Proactive Planning:- Taking the initiative to plan in advance to optimize business or department efficiency.
• Regional Quarterly Performance Presentation.
• Focus on business trend of New and Key Customers.
• Follow Up with Customers for Outstanding payments to improve DSO (days sales
outstanding)
• Co-ordination with Branch Managers, H.O for streamline open issues.

2. Core competencies
1. Adept at customer interactions for consumable business.
2. Exposure to collection of payments/ follow ups
3. Efficient with MS office, excel skills and ERP system
Cummins India Ltd. Manager sales & Support September’2010 to March’2016
Company Profile: ‘CUMMINS INDIA LTD’ (DBU), a ISO 9001-2000, 100% Subsidiary company of Cummins
India Ltd.-India’s leading Diesel and Gas engines Manufacturer. CIL (DBU) is a leading Customer focused service
industry providing aftermarket support of Sales and Service. Having nationwide Dealer network controlled by Zonal
and area level offices.
MAJOR ACTIVITIES:
Core Job Responsibilities:
Initiated & successfully carried out:
Round the clock service support to clients and to dealer engineers across Northern regions as well as West
regions.
Customer service and maintenance operations for numerous engines used for Diesel Gensets, Automotive,
Compressors, Earth moving Equipment etc.
Marketing of products launched viz. Batteries, Acoustic, Alternators, Recon Engines, and FCM etc.
Numerous functions leading to increase in parts sales and achievement of AOP.
Proactive & Reactive visits to the customers, who are under comprehensive annual maintenance contract,
and on basis of their engine health condition submit quotation of required parts to customer.
Preparing of BI for raising the proper invoice to the customer.
TECHNICAL:
Planning & Management:
Ensuring adherence to service standards and ensuring compliance to the norms.
Managing the escalated cases and addressing the concerns registered at a higher level.
Operations & Maintenance:
Planning and effective preventive maintenance schedules of various machinery and instruments to increase
machine up time / equipment reliability; thereby accomplishing planned production targets within budget.
Material procurement & purchase planning, ensuring continuous supply at optimum costs. Conduct Inventory
analysis, lead-time, vendor rating and dev. with inventory verification of stock items.
Proactively identify areas of obstruction / breakdowns and take steps to rectify the equipment’s through
application of trouble shooting tools.
Overseeing installation, commissioning of equipment’s.
Overseeing Contract Compliance Assurance, Warranty Management and assuring goals cum service levels
like MTTR, CCRI.
Prepare Risk Assessment and Aspect Impact analysis to maintain 5S & OHSAS standard.
Trained operator and dealer.
FUNCTIONAL:
Marketing:
Handling North zone network through measures and scorecard practice. Providing them service guidance.
Enhancing sales by proper maintenance of products keeping quality standards in mind.
Carrying out service marketing by converting OOF (Out of Fold) customers into fold, contracts, AMC’s etc.
Service Support:

3. Assisting in the entire service/ maintenance function & co-coordinating with the customer service team for
providing proactive maintenance solutions.
Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and
faster speed of service.
Identifying areas of improvement and recommending process modifications to enhance operational
efficiencies.
Customer Relationship Management:
Relationship building with clients for enhanced terms ensuring continued & repeat business.
Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to
enhance their satisfaction levels.
Managing issues pertaining to customer complaints and addressing grievances.
Identifying training needs & conducting training programs for customers. Measuring client satisfaction
through interviews, feedback forms etc.
Key Achievement:-
Active Team Member for Various Six Sigma Green Belt Projects at DBU.
Handling 6MW power plant in Tetra Pak using 3 no’s of QSV 91 Gas (LNG) Engines, Vapour Absorption
Machine (VAM), PHEs, and Centrifugal Pumps.
7.5 KVA (6 KW) to 2500 KVA (2000 KW) with ECP, ECPG, Power command controls.
Brushless Generator of makes like Stamford Company etc.
Cummins engine used for applications like Dozer, Dumper, Excavator, Rigs, and Fire Pump etc.
Handled erection & commissioning of D.G. Sets
Never stoppage of main assembly production line, achieved level of expertise to have proper model mix on
Site.
SCHOLASTICS
• Pursuing B.Tech from Institute Of Mechanical Engineers (IME).
• Diploma in Mechanical Engineering from Institute of The Calcutta technical school, Kolkata. In 2010 with
1st
Class Distinction (85.90%).
ADDITIONAL SKILLS:-
• Oracle 11i/R12 Giea, Ariba.
• Good Command over MS Office (Word, Excel and PowerPoint), AutoCAD, CNC Programming, Oracle,
Cummins PLM, Nexus, Minitab and Internet Applications
• Proficient in MS Office &, Giea 11i.
STRENGTHS
Professional attitude towards work.
Like to Increase Healthy Industrial relationship.
Deep Understanding of technology with focus on business solutions.
Good written & oral communication skills.
Openness to learn new technologies.
Training Attended
• OHSAS Training.
• TS - 16949 awareness Training Programme for 2 Days
• YLDP Training In CIL for 4 Days. (Young Leadership Development Programme)
• HT alternator Training.
• Actively participated in workshop activities like Cylinder Head Replacing, Connecting Rod repairing, Engine
assembly and Injector & Fuel Pump Calibration/Repairing of Cummins Engine.

4. PERSONAL DETAILS
Name & Address : Miss. Dipanwita Mitra
Current Address : Netaji Shubhash Appartment,
Flat no-280, 3rd
Floor, Pocket 1, Phase-2,
Dwarka-13, New-Delhi
Pin-110078
Permanent Address : 47/20 Ram Krishna Ghosh Road
Post-Sinthee, Dist-24Pgs (N),
Pin – 700050, West Bengal.
Date of birth : March 07th
1990
Blood Group : A +ve
Current CTC : 5.07 Lakhs per Annum
Expected CTC : Negotiable
Languages known : English, Hindi and Bengali.
Hobbies : Cooking, Watching Movies.
Date:
Place: Delhi