Vijay Babusingh Chouhan has over 9 years of experience in process management, continuous improvement, client servicing, reporting and communication. He has a strong background in implementing process improvements and quality initiatives. His most recent role was as a Senior Process Executive at Infosys BPO Ltd where he managed warranty claims and analyzed warranty elements to improve quality and reduce costs. He has also worked as a Customer Care Executive and Tele Calling Executive.

1. VIJAY BABUSINGH CHOUHAN
E-Mail: vijaychouhan2312@gmail.com | Phone: +91- 8698025523
SR. PROCESS EXECUTIVE
Extensive exposure in driving critical assignments across the career with proven success in ensuring
optimum results
P R O F I L E S U M M A R Y
• Versatile Management Professional with incredible experience with 9.1 years of experience in diverse areas encompassing
Process Management & Optimization, Continuous Improvement, Client Servicing, Reporting & Communication, and
professional capabilities in planning Team Knowledge Transfer & re-designing the processes for efficiency enhancement;
championed process migrations & improvements that resulted in cost reductions, productivity enhancements & quality
improvements
• Prolific team leader, trainer and a motivator having ability to build and retain cohesive team of performers as well as
maintain Quality, Productivity and Behavioural aspects of the Team.
• Possessing strong analytical and troubleshooting skills. Superior written and verbal communication abilities and
demonstrated capabilities in managing process verticals with strong background in implementing process improvements
and quality initiatives for desired performance levels
• Dynamic & diligent with strong organizational skills, ability to thrive in a deadline intensive environment, multi-task,
perform under pressure and meet deadlines. Keen planner and farsighted with strengths to perceive beyond obvious.
Excellent man-management, time management, leadership skills.
C O R E C O M P E T E N C I E S
Diversity Management
Resource Management
Procurement
Supply Chain Management
Process Improvement
Crisis Management
Training & Development
Cross Functional Coordination
People Management
Communication Skills
Strong Interpersonal Skills
Team Management
O R G A N I S A T I O N A L E X P E R I E N C E
Sr. Process Executive, Infosys BPO Ltd Jun’10 – May’15
Worked for one of the leading heavy moving earth equipment manufacturer “CATERPILLAR” as Senior Process
Executive - Engineering Services in direct interaction with “CATERPILLAR DEALERS/CUSTOMERS” across the globe for
resolving their post sales queries of warranty issues through sales & fulfilment model under CATERPILAR WARRANTY
team; analyzed and processed warranty claims of various failures of Caterpillar on Highway Truck Engines, Off Highway
Trucks, Commercial Engines.
Highlights:
• Monitored the preparation of quality tracker, categorizing critical and non critical errors and also identified error types
and calculated the quality percentage.
• Detected errors in production and providing feedback to the members also implemented possible solutions to avoid
errors.
• Motivated the new members on quality productions and provided process trainings to new members; established good
quality of work and with no mishaps in the flow of work. Pro-active communication to the customers on the status of the
special projects and priority assignments.
• Maintained process warranty claims as per clients business rules, guidelines and requirements, which include accepting,
adjusting, denying and returned the claims based on the Warranty Guide, Warranty News Letters and Warranty Updates.
• Performed warranty analysis for various warranty elements like duplicate claims, parts with failures code mismatch,
repeated claims, similar failure claims.
• Interacted with the management, team and associating to facilitate smooth communication to understand and analyzed
the requirement and also identified appropriate solutions for problems, if any.
• Sorted, screened & prioritized incoming emails, drafting responses to correspondence as required. Continuously kept
track on distributors E-mails reply and take prompt action accordingly.
• Deftly managed collection of all the pending Service notification and sending to the distributors to work on those cases
and provide with a solution.
• Determined the training needs, identifying training gaps & conducted programs to enhance operational efficiency of
entire team to ensure profitability and maintained productivity benchmark.

2. Customer Care Executive, Exl Service. Com Ltd Jul’09 – May’10
Worked for British Gas company which is the largest UK energy and home services company which supply gas and
electricity; worked as Customer Care Executive for processing the exceptions coming on SAP related to Billing of gas and
electricity.
Highlights:
• Shouldered the onus of managing entire spectrum of operations management like bill printing, distribution dues
settlement & collection, complaint management and payment updating.
• Monitored overall functioning of processes, identified improvement areas and implementing adequate measures to
maximize customer satisfaction level.
• Spearheaded efforts across reducing customer attrition & retained old customers, ameliorated customer satisfaction
levels by identifying customer needs & taken measures for the same.
• Generated and maintained daily reports to review performance. Undertaken various projects for the company to
exceptions of SAP for handling and resolved billing issues.
• Innovated new methods to improve process and quality for the department; made error report on a weekly basis;
identified the root-cause analysis of the billing faults and rectify the same. Verified invoices and resolved issues on the
same.
• Generated and formulated & implemented strategies for the growth of business opportunities and successfully by
aggressive marketing, innovative & creative ideas increased the business volume.
• Led the team for managing daily collection reports /high value fraud cases/ defaulters / insolvent clients and initiated
appropriate legal actions against them.
Tele Calling Executive, HBL Global Pvt Ltd Apr’06 – May’06
Tele-Marketing of Credit cards of HDFC bank.
Data Entry Operator, Techni Graphics (India) Pvt Ltd Jul’05 – Mar’06
Worked as GIS data entry operator, GIS (Geographic Information System) is a computer system designed to capture,
store, manipulate, analyze, manage, and present all types of spatial or geographical data.
A C A D E M I C D E T A I L S
• Diploma in Production Technology from Marathwada Institute of Technology in 2000
• Higher Secondary from Vivekanand Arts and Sardar Dilipsingh college of commerce and Science Aurangabad in 1997
• Secondary School from Saint Francis De Sales High School, Aurangabad (M.S)
C E R T I F I C A T I O N A T T E N D E D
• Certified in Pro/Engineer Wildfire 2.0, Drafting, Solid Modeling, Surface Modeling and Assembly Modeling
• Certified in Six Sigma Green Belt
T E C H N I C A L S K I L L S
• Knowledge in Software Testing, Auto Cad 2002 & MS Office
Date of Birth: 23rd
Dec 1979
Languages Known: English, Hindi, Marathi & Rajasthani
Mailing Address: Flat No 7, Siddharth Residency, D.P. Road, Near Medipoint Hospital, Opp. to Allahabad Bank, Pune-411007