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V.ARUN KUMAR
: 9790216820/7799408657
: ak.veeru@hotmail.com
CORE COMPETENCIES
• Business Operations
• Project Management
• Customer Relationship
Management
• Relationship Building
• Key Account Management
• Liaison & Coordination
• Strategic Planning
• Team Management
• Training and Development
• Vendor Management
• Inventory Management
• Merchant Acquisition
EDUCATION
• Post Graduate Diploma in Business
Administration (Customer
Relationship Management) from
Symbiosis Centre for Distance
Learning, Pune in 2011
• Bachelor of Business Administration
from Madras University in 2008
• Bachelor of Science (Aeronautics)
from Cochin University of Science
and Technology, Kerala in 2006
• Diploma in Electrical and electronics
engineering from Seshasayee
Institute of Technology in 2000
PERSONAL DETAILS
Date of Birth: 2nd June 1982
Languages Known: Tamil, English, Hindi,
Telugu, and Malayalam
Address: S-12, Phase II, D Block,
Ruby Avenue, Arul Nagar,
Irumbuliyur,
Tambaram East,
Chennai, Tamilnadu-600059
SENIOR PROFESSIONAL
~ An accomplished professional with a dynamic career in Business Operations, Project
Management,Customer Relationship/Key Accounts Management and Vendor
Management across multiple categories, leading high growth for the organization~
Industry Preference: Banking/Financial Services/IT/ITEs/Retail
Location Preference: Chennai
SUMMARY
• A competent professional with 15 years of experience in the fields of Business
Operations, Project Management, Customer Relationship Management, Vendor
Management, and Aviation.
• A keen strategist with expertise in managing entire business operations with key
focus on top & bottom line profitability by ensuring optimal utilization of resources
• Skilled in market forecasting and formulating strategies to exploit business
opportunities; expertise in implementing cost saving measures to increase
profitability
• Experienced in performing various functions like boarding of new merchants,
installation of terminals, daily transaction monitoring, settlement to merchants,
merchants issue handling, asset forecast, relationship building with merchants and
clients, increasing merchant’s profitability by adopting suitable measures and
promotion
• Hands- on experience in performing various functions like risk management,
handling merchants, cost effectiveness
• A result oriented professional with strong analytical, communication, interpersonal,
negotiation skills and MS Office.
ORGANIZATIONAL EXPERIENCE
Apr’11- Apr’16 with MRL Posnet Pvt. Ltd. as Operations / Customer Service Manager
Growth Path/ Assignments Handled:
Apr 11- May’12: As Customer Relationship Manager.
May’12- Jun’14: As Sales and Business Development Manager.
Jun 14- Apr’16: As Operations/Customer Relationship Manager.
Feb’01- Feb’11 with Indian Navy as Chief
Aircraft Artificer
Growth Path/ Assignments Handled:
2002-2004- Air Electrical Supervisor
2004-2011- Operations Manager- Air Electrical Department
Role:
• Managed PAN India outlet/merchant base of 30774 from 17 Banks and Multiple Aggregators.
• Performing various functions like analysing the customer feedbacks and initiating proper redressal mechanism for
concerns.
• Monitoring the merchant’s transaction pattern, deactivation ratio, segment share, competitors, prospects, and impact of
marketing activities based on the available MIS
• Coordinating with risk team and monitored the risk mitigation process processes both at Merchant and card user level by
transaction pattern monitoring with a risk tool called Analytica.
• Designing development programs in response to organisational and individual needs at regular intervals.
• Managed a team of 30 Customer Relationship Executives (CRE) and a team leader with 3000 inbound/outbound calls per
day and 272 Field Service Engineers across India to service the Merchants.
• Managed various Transaction Management System (TMS) projects in Travels, Micro Finance, Publishing, and Food supply
chain verticals
• In liaison with development head, forecast and set training targets and manage the activities required to achieve the
desired benchmark on new products.
• Conducting appropriate staff development programs that support personal development and the changing needs of the
organisation and its environment as required.
• Overseeing the campaign/promotional activities initiated by clients
• Developing and maintaining relationship with all Branches and Regional Offices to improve acquisitions
• Monitoring the merchant profitability for maintaining the sustainability of business by providing best in class service.
•
Highlights:
• A functional consultant to Development team in the development of Android based “PoS Manager” application which is
available in Google “Play Store”
• Extended support to the CRM team to develop a user-friendly UI as a replacement to MS Dynamics CRM as a functional
consultant to support the customer relationship executives to provide speedy solution to the merchants
• Successful delivery of TMS projects developed for Orient Black Swan, FFF, Indian Cements Dealer for AP, Sri Ram Chits,
Margadarsi, Dot Cabs, Sky Cabs, Orange Travels
• Managed the development of a user-friendly UI/ERP (MRL 360) project to replacement MS Dynamics CRM to support the
team at client base for effective monitoring of customer related activities like transaction, open tickets, lead creation,
merchant parameters, and other related activities
• Initiated the automated system for proactive ticket generation based on various issues on merchant transaction pattern
• Holds the merit of setting up of help desk at Hyderabad from the scratch including recruitment, Training.
• Proven record of accomplishment of delivering results.
Feb’01 – Feb’11 with Indian Navy as Chief Artificer Air Electrical (CHEAA)
Role:
• Managed the operations of large task groups with demonstrated leadership qualities & organisational skills during the
tenure
• Tracked the project activities with a team of 6 supervisors and 45 tradesmen/skilled Technicians
• Managed on-site activities to ensure completion of project within the time & cost parameters and effective resource
utilization to maximize the output
• Managed an Air Electrical workshop which services and certifies Aircraft components air worthiness.
• Introduced cost saving measures & technical troubleshooting to achieve substantial reduction in terms of man days,
production cost, raw material & energy consumption.
• A qualified instructor in Naval Institute of Aeronautical Technology, Cochin which provides basic and advanced training to
Naval Aviation personal in Naval Air Arm.
Highlights:
• Worked as the key member of the Station Quality Assurance Cell and Naval Aeronautical Quality Assurance Cell for
monitoring the airworthiness of the aircrafts which is a distinguished designation
• Monitored the aircraft operations at mid-sea for few days to months –Tsunami mission to Sri Lanka, piracy mission at Gulf
of Aden to prevent Somalian Piracy for 110 days, International fleet review at China (Qingdao) and bilateral visit to
countries Bahrain, Japan (sasebo), Oman, Vietnam, Singapore, Malaysia and Djibouti
• Effectively managed expensive aircraft spares/inventory in Integrated Logistics Management Systems - ILMS (Air)
• Significantly contributed in reducing aircrafts downtime to 10% due to delayed transportation period of materials by well-
planned forecast

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V Arun Kumar

  • 1. V.ARUN KUMAR : 9790216820/7799408657 : ak.veeru@hotmail.com CORE COMPETENCIES • Business Operations • Project Management • Customer Relationship Management • Relationship Building • Key Account Management • Liaison & Coordination • Strategic Planning • Team Management • Training and Development • Vendor Management • Inventory Management • Merchant Acquisition EDUCATION • Post Graduate Diploma in Business Administration (Customer Relationship Management) from Symbiosis Centre for Distance Learning, Pune in 2011 • Bachelor of Business Administration from Madras University in 2008 • Bachelor of Science (Aeronautics) from Cochin University of Science and Technology, Kerala in 2006 • Diploma in Electrical and electronics engineering from Seshasayee Institute of Technology in 2000 PERSONAL DETAILS Date of Birth: 2nd June 1982 Languages Known: Tamil, English, Hindi, Telugu, and Malayalam Address: S-12, Phase II, D Block, Ruby Avenue, Arul Nagar, Irumbuliyur, Tambaram East, Chennai, Tamilnadu-600059 SENIOR PROFESSIONAL ~ An accomplished professional with a dynamic career in Business Operations, Project Management,Customer Relationship/Key Accounts Management and Vendor Management across multiple categories, leading high growth for the organization~ Industry Preference: Banking/Financial Services/IT/ITEs/Retail Location Preference: Chennai SUMMARY • A competent professional with 15 years of experience in the fields of Business Operations, Project Management, Customer Relationship Management, Vendor Management, and Aviation. • A keen strategist with expertise in managing entire business operations with key focus on top & bottom line profitability by ensuring optimal utilization of resources • Skilled in market forecasting and formulating strategies to exploit business opportunities; expertise in implementing cost saving measures to increase profitability • Experienced in performing various functions like boarding of new merchants, installation of terminals, daily transaction monitoring, settlement to merchants, merchants issue handling, asset forecast, relationship building with merchants and clients, increasing merchant’s profitability by adopting suitable measures and promotion • Hands- on experience in performing various functions like risk management, handling merchants, cost effectiveness • A result oriented professional with strong analytical, communication, interpersonal, negotiation skills and MS Office. ORGANIZATIONAL EXPERIENCE Apr’11- Apr’16 with MRL Posnet Pvt. Ltd. as Operations / Customer Service Manager Growth Path/ Assignments Handled: Apr 11- May’12: As Customer Relationship Manager. May’12- Jun’14: As Sales and Business Development Manager. Jun 14- Apr’16: As Operations/Customer Relationship Manager. Feb’01- Feb’11 with Indian Navy as Chief Aircraft Artificer Growth Path/ Assignments Handled: 2002-2004- Air Electrical Supervisor
  • 2. 2004-2011- Operations Manager- Air Electrical Department Role: • Managed PAN India outlet/merchant base of 30774 from 17 Banks and Multiple Aggregators. • Performing various functions like analysing the customer feedbacks and initiating proper redressal mechanism for concerns. • Monitoring the merchant’s transaction pattern, deactivation ratio, segment share, competitors, prospects, and impact of marketing activities based on the available MIS • Coordinating with risk team and monitored the risk mitigation process processes both at Merchant and card user level by transaction pattern monitoring with a risk tool called Analytica. • Designing development programs in response to organisational and individual needs at regular intervals. • Managed a team of 30 Customer Relationship Executives (CRE) and a team leader with 3000 inbound/outbound calls per day and 272 Field Service Engineers across India to service the Merchants. • Managed various Transaction Management System (TMS) projects in Travels, Micro Finance, Publishing, and Food supply chain verticals • In liaison with development head, forecast and set training targets and manage the activities required to achieve the desired benchmark on new products. • Conducting appropriate staff development programs that support personal development and the changing needs of the organisation and its environment as required. • Overseeing the campaign/promotional activities initiated by clients • Developing and maintaining relationship with all Branches and Regional Offices to improve acquisitions • Monitoring the merchant profitability for maintaining the sustainability of business by providing best in class service. • Highlights: • A functional consultant to Development team in the development of Android based “PoS Manager” application which is available in Google “Play Store” • Extended support to the CRM team to develop a user-friendly UI as a replacement to MS Dynamics CRM as a functional consultant to support the customer relationship executives to provide speedy solution to the merchants • Successful delivery of TMS projects developed for Orient Black Swan, FFF, Indian Cements Dealer for AP, Sri Ram Chits, Margadarsi, Dot Cabs, Sky Cabs, Orange Travels • Managed the development of a user-friendly UI/ERP (MRL 360) project to replacement MS Dynamics CRM to support the team at client base for effective monitoring of customer related activities like transaction, open tickets, lead creation, merchant parameters, and other related activities • Initiated the automated system for proactive ticket generation based on various issues on merchant transaction pattern • Holds the merit of setting up of help desk at Hyderabad from the scratch including recruitment, Training. • Proven record of accomplishment of delivering results. Feb’01 – Feb’11 with Indian Navy as Chief Artificer Air Electrical (CHEAA) Role: • Managed the operations of large task groups with demonstrated leadership qualities & organisational skills during the tenure • Tracked the project activities with a team of 6 supervisors and 45 tradesmen/skilled Technicians • Managed on-site activities to ensure completion of project within the time & cost parameters and effective resource utilization to maximize the output • Managed an Air Electrical workshop which services and certifies Aircraft components air worthiness. • Introduced cost saving measures & technical troubleshooting to achieve substantial reduction in terms of man days, production cost, raw material & energy consumption. • A qualified instructor in Naval Institute of Aeronautical Technology, Cochin which provides basic and advanced training to Naval Aviation personal in Naval Air Arm. Highlights: • Worked as the key member of the Station Quality Assurance Cell and Naval Aeronautical Quality Assurance Cell for monitoring the airworthiness of the aircrafts which is a distinguished designation • Monitored the aircraft operations at mid-sea for few days to months –Tsunami mission to Sri Lanka, piracy mission at Gulf of Aden to prevent Somalian Piracy for 110 days, International fleet review at China (Qingdao) and bilateral visit to countries Bahrain, Japan (sasebo), Oman, Vietnam, Singapore, Malaysia and Djibouti • Effectively managed expensive aircraft spares/inventory in Integrated Logistics Management Systems - ILMS (Air) • Significantly contributed in reducing aircrafts downtime to 10% due to delayed transportation period of materials by well- planned forecast