Vishwanath Patil is an experienced professional with over 16 years of experience in customer support, marketing, and team management. He is currently the Executive Manager of Product Support at John Deere India Pvt. Ltd. in Pune. Patil has international experience working in the US and has held various leadership roles managing customer support operations and dealer relationships. He has expertise in product development, quality management, and driving continuous improvement processes.

1. VISHWANATH SHANKAR PATIL
Mobile No: +91-9850961635 Email: vishwanathpatil3003@gmail.com
 CAREER OBJECTIVE
Looking for a leadership role in organization, where I can effectively utilize my experiences and
expertise in the best possible way to achieve the company’s business objectives and employee
development.
 SUMMARY
An astute & result oriented professional with 16 years of experience in Factory Customer Support,
Field Customer Support, Marketing, Field Testing & Team Management.
 Presently associated with John Deere India Pvt. Ltd. as Executive Manager, Product Support,
Crop Harvesting Platform, John Deere India Pvt. Ltd. Pune.
 International Assignment in John Deere Thibodaux Works, USA for 2 months.
 Effective communicator with excellent relationship management & negotiation skills.
 Good exposure of working with global teams & counterparts across different countries
 Experience with Products Problem resolution & related processes
 SKILL SET
Core Functional Strength:
- Product Knowledge - Competitor Evaluation - Market Research
- Customer Satisfaction - Working Globally - Driving Processes
- Customer Understanding & Drives
Engineering/Technical:
- Product Development - Quality Management - Continuous Improvement
- Process Improvement
People:
- Team Management - Negotiation - Decision making
- Leadership - Team Building - Cross-functional Team handling
- Quick response & communication
 KEY STRENGTHS
 A proactive leader with expertise in customer support, developing customer & business insights,
understanding customer needs & related value propositions
 Ability to analyze, translates, and defines business requirements into technical solutions, and
strong communication with channel partners.
 Broad based sales and marketing skills and knowledge of dealers and other channels
 Strong coordination with Quality, Product Design & Development, Product Engineering for
Business Development,
 Hands on experience, good knowledge & exposure for Tractor, Combine Harvester &
Sugarcane Harvester
 A Practical, Systematic & Analytical approach for handling multiple products.
 Result oriented, Planning achievement, Team handling & good knowledge on CS processes

2.  PROFESSIONAL EXPERIENCE
 John Deere India Pvt. Ltd., Pune
Tenure: March 2007 to till date
Designation - Executive Manager (Factory Customer Support) – Since 2011 to till date
Key Responsibilities:
 Manages the operations of the Dealer Technical Assistance Center (DTAC) for multiple product
lines within a platform. Management includes ensuring all product issues are handled timely with
exceptional support to channel partners.
 Resolves product issues by working with dealers & field team to improve customer satisfaction
 Provide guidance & training to dealership team & field team on repair & diagnostics of complex &
major technical issues.
 Escalates issues of higher complexity to the factory resolution team (Engineering & Quality) for
timely resolution of field issues.
 Provide inputs for new product problem resolution, product improvement programs etc.
 Provides support to regions to resolve platform related technical issues.
 Communicates information to channel partners & field team on progress of field issues resolution.
 Measures organizational metrics, identifies performance gaps, and provides corrective action as
necessary to meet required business standards.
 Plans and coordinates resources & budgets for a function & processes.
 Provides technical, performance and optimization DTAC solutions for field issues.
 Provides support, training, counsel and career development advice to employees to ensure their
ongoing job satisfaction and professional development.
Reporting Structure
 Reporting to Global Platform Manager, Moline, USA
 Reported by – One Manager & Two Product Support Representative
Designation - Territory Customer Support Manager from March 2007 to Dec 2010
Key Responsibilities:
 Develop customer support capabilities at dealership. Ensure adequate infrastructure, quality
manpower & adoption of service systems at dealership.
 Ensure prompt & efficient services / repairs at dealership & conduct dealership audits.
 Develop & maintain high quality standards of service to achieve customer delight.
 Ensure achievement of Parts business as per the plan. Ensure Availability of minimum spares
stock & ITR of dealership.
 Plan & Organize events (Service camps, customer meet, technical seminars, OEM meet etc.)
 Coordination for Training of Dealership Service & Spare parts staff.
 Upgrade dealership staff about new products.
 Provide support to Customers & dealership for an open issue.
 Ensure quality Delivery, Installation of Product & services at dealership.
 Warranty Administration & Management - Inspection of failed parts & warranty claim settlement.
 Proactive customer visits for product feedback, complaint tracking & quick responses.
 Coordination with HO concerns for product failure & up gradations.
 Submit Quality & Timely report as per standard Formats.
 International Tractors Limited
Tenure: Jan 2006 to March 2007
Designation: Senior Customer Relationship Officer
Key Responsibilities:
 After Sale Support
 Channel partners development

3.  Customer Satisfaction
 Service Marketing
 Product performance & Reliability
 Force Motors Limited
Tenure: March 2004 to Dec 2005
Designation: Senior Service Engineer
 Mahindra & Mahindra Limited
Tenure: April 2001 to March 2004
Designation: Service Officer
 Mahindra & Mahindra Limited
Tenure: April 2000 to April 2001
Designation: R&D Field Test Engineer
Key Responsibilities:
 Tractor testing for performance & reliability
 Comparative tests of different tractors
 Pro type development of tractors
 Testing of various tractor components in field
 Attend maintenance, service & repairs of tractors, implements at test site. Test site administration
& manpower management as per test plan
 Brain storming for various ideas & select the best idea on the basis of feasibility, cost etc.
 EDUCATIONAL QUALIFICATION
 B. Tech (Agricultural Engineering) MPKV, Rahuri Passed in June 1999 – With First Class
 HSC from YC Warana Mahavidyalaya, Warananagar, Passed in June 1995 – with Distinction
 SSC from MG Vidyalaya Sarud, Maharashtra State Board Passed in June 1993 - with Distinction
 IT SKILLS
 In depth knowledge on John Deere application like DTAC, Warranty Portal, JD point, ServiceGard
& Contact Centre Systems
 Conversant with MS Office, SAP on line operations
 PERSONAL DETAILS
Date of Birth : March 30, 1978
Languages known : English, Hindi, Marathi
Permanent Address : A-101, Springs, Kashid Park, Next to Jawalkarnagar
Opp. Kalpataru Society, Pimple Gurav, Pune 411027
Marital Status : Married
Nationality : Indian
Valid Visas : USA VISA for 10 years
 REFERENCES
Available on request
I hereby declare that all the above statements are true to the best of my knowledge and belief.
Date:
Place: Pune Vishwanath Patil