1. VISHWANATH SHANKAR PATIL
Mobile No: +91-9850961635 Email: vishwanathpatil3003@gmail.com
 CAREER OBJECTIVE
Looking for a leadership role in organization, where I can effectively utilize my experiences and
expertise in the best possible way to achieve the company’s business objectives and employee
development.
 SUMMARY
An astute & result oriented professional with 16 years of experience in Factory Customer Support,
Field Customer Support, Marketing, Field Testing & Team Management.
 Presently associated with John Deere India Pvt. Ltd. as Executive Manager, Product Support,
Crop Harvesting Platform, John Deere India Pvt. Ltd. Pune.
 International Assignment in John Deere Thibodaux Works, USA for 2 months.
 Effective communicator with excellent relationship management & negotiation skills.
 Good exposure of working with global teams & counterparts across different countries
 Experience with Products Problem resolution & related processes
 SKILL SET
Core Functional Strength:
- Product Knowledge - Competitor Evaluation - Market Research
- Customer Satisfaction - Working Globally - Driving Processes
- Customer Understanding & Drives
Engineering/Technical:
- Product Development - Quality Management - Continuous Improvement
- Process Improvement
People:
- Team Management - Negotiation - Decision making
- Leadership - Team Building - Cross-functional Team handling
- Quick response & communication
 KEY STRENGTHS
 A proactive leader with expertise in customer support, developing customer & business insights,
understanding customer needs & related value propositions
 Ability to analyze, translates, and defines business requirements into technical solutions, and
strong communication with channel partners.
 Broad based sales and marketing skills and knowledge of dealers and other channels
 Strong coordination with Quality, Product Design & Development, Product Engineering for
Business Development,
 Hands on experience, good knowledge & exposure for Tractor, Combine Harvester &
Sugarcane Harvester
 A Practical, Systematic & Analytical approach for handling multiple products.
 Result oriented, Planning achievement, Team handling & good knowledge on CS processes

2.  PROFESSIONAL EXPERIENCE
 John Deere India Pvt. Ltd., Pune
Tenure: March 2007 to till date
Designation - Executive Manager (Factory Customer Support) – Since 2011 to till date
Key Responsibilities:
 Manages the operations of the Dealer Technical Assistance Center (DTAC) for multiple product
lines within a platform. Management includes ensuring all product issues are handled timely with
exceptional support to channel partners.
 Resolves product issues by working with dealers & field team to improve customer satisfaction
 Provide guidance & training to dealership team & field team on repair & diagnostics of complex &
major technical issues.
 Escalates issues of higher complexity to the factory resolution team (Engineering & Quality) for
timely resolution of field issues.
 Provide inputs for new product problem resolution, product improvement programs etc.
 Provides support to regions to resolve platform related technical issues.
 Communicates information to channel partners & field team on progress of field issues resolution.
 Measures organizational metrics, identifies performance gaps, and provides corrective action as
necessary to meet required business standards.
 Plans and coordinates resources & budgets for a function & processes.
 Provides technical, performance and optimization DTAC solutions for field issues.
 Provides support, training, counsel and career development advice to employees to ensure their
ongoing job satisfaction and professional development.
Reporting Structure
 Reporting to Global Platform Manager, Moline, USA
 Reported by – One Manager & Two Product Support Representative
Designation - Territory Customer Support Manager from March 2007 to Dec 2010
Key Responsibilities:
 Develop customer support capabilities at dealership. Ensure adequate infrastructure, quality
manpower & adoption of service systems at dealership.
 Ensure prompt & efficient services / repairs at dealership & conduct dealership audits.
 Develop & maintain high quality standards of service to achieve customer delight.
 Ensure achievement of Parts business as per the plan. Ensure Availability of minimum spares
stock & ITR of dealership.
 Plan & Organize events (Service camps, customer meet, technical seminars, OEM meet etc.)
 Coordination for Training of Dealership Service & Spare parts staff.
 Upgrade dealership staff about new products.
 Provide support to Customers & dealership for an open issue.
 Ensure quality Delivery, Installation of Product & services at dealership.
 Warranty Administration & Management - Inspection of failed parts & warranty claim settlement.
 Proactive customer visits for product feedback, complaint tracking & quick responses.
 Coordination with HO concerns for product failure & up gradations.
 Submit Quality & Timely report as per standard Formats.
 International Tractors Limited
Tenure: Jan 2006 to March 2007
Designation: Senior Customer Relationship Officer
Key Responsibilities:
 After Sale Support
 Channel partners development

3.  Customer Satisfaction
 Service Marketing
 Product performance & Reliability
 Force Motors Limited
Tenure: March 2004 to Dec 2005
Designation: Senior Service Engineer
 Mahindra & Mahindra Limited
Tenure: April 2001 to March 2004
Designation: Service Officer
 Mahindra & Mahindra Limited
Tenure: April 2000 to April 2001
Designation: R&D Field Test Engineer
Key Responsibilities:
 Tractor testing for performance & reliability
 Comparative tests of different tractors
 Pro type development of tractors
 Testing of various tractor components in field
 Attend maintenance, service & repairs of tractors, implements at test site. Test site administration
& manpower management as per test plan
 Brain storming for various ideas & select the best idea on the basis of feasibility, cost etc.
 EDUCATIONAL QUALIFICATION
 B. Tech (Agricultural Engineering) MPKV, Rahuri Passed in June 1999 – With First Class
 HSC from YC Warana Mahavidyalaya, Warananagar, Passed in June 1995 – with Distinction
 SSC from MG Vidyalaya Sarud, Maharashtra State Board Passed in June 1993 - with Distinction
 IT SKILLS
 In depth knowledge on John Deere application like DTAC, Warranty Portal, JD point, ServiceGard
& Contact Centre Systems
 Conversant with MS Office, SAP on line operations
 PERSONAL DETAILS
Date of Birth : March 30, 1978
Languages known : English, Hindi, Marathi
Permanent Address : A-101, Springs, Kashid Park, Next to Jawalkarnagar
Opp. Kalpataru Society, Pimple Gurav, Pune 411027
Marital Status : Married
Nationality : Indian
Valid Visas : USA VISA for 10 years
 REFERENCES
Available on request
I hereby declare that all the above statements are true to the best of my knowledge and belief.
Date:
Place: Pune Vishwanath Patil