K.V.B. Deekshitulu is applying for a senior after sales service/customer care position. He has over 13 years of experience in leadership roles providing after sales service and customer care for consumer durable, electronic, and telecom companies. He has a track record of creating extensive dealer networks, implementing strategies to expand revenue, and ensuring prompt customer issue resolution. Currently he is the deputy manager of customer care at Jaquar & Company, where he manages field service operations and a team providing customer satisfaction. He is seeking a managerial role utilizing his experience in after sales service operations.

1. K.V.B.DEEKSHITULU
Flat no: 301, Sai residency,Padma nagar Chintal, Hyderabad - 500055
Cell (+91)9346068002,9948522626,E-mail: deekshit4u@yahoo.com
<Date>
Sub: Senior After Sales Service /Customer Care professional
Dear Sir/Madam,
This is with reference to your advertisement for the subject position that I am prompted to propose my
candidature.
A Technically competent after sales service/ customer care professional, I have contributed over 13 productive
years in leadership roles with prestigious companies in consumer durables, electronic consumer products,
construction fittings or telecom products manufacturing industries.. With rich exposure to world-class work
environment, I acquired adequate professional strengths in creating and managing extensive network of dealers
and franchisees to maximizereach and gain continued customer patronage. With keen understanding of business
dynamics, structured and implemented innovative strategies to explore and expand revenue generating
opportunities. Ensured prompt solutions to customers’ queries winning customers’ delight. A team manager to
the core I have instilled confidence in team members to realize highest levels of productivity.
At this stage I reckon that value addition in my professional skills has reached a level when I may look outward
to stake my claim for a senior level position in After Sales Service/ Customer Care function with a progressive
company. Focused and goal oriented in approach, I have always been able to deliver within tight timelines.
My enclosed resume shall familiarizeyou with thedetails and I am confident, in my credentials,you would find a
perfect fit for the said job. I shall be glad to receive a call for personal /telephonic interview, as convenient.
Thanks and Regards
K.V.B.Deekshitulu

2. K.V.B.DEEKSHITULU
Flat no: 301, Sai residency,Padma nagar Chintal, Hyderabad - 500055
Cell (+91)9346068002,9948522626, E-mail: deekshit4u@yahoo.com
AFTER SALES SERVICEPROFESSIONAL
Consumer Durables, Construction Fittings, Telecom Products
Seeking managerial rolein the domain of after sales service operations with a progressivecompany in consumer
durables,electronic consumer products,construction fittings or telecom products manufacturingindustries
PROFILE
 Technically competent After Sales Service/Customer Care professional with career success of over 13 years
with prestigious companies in consumer durables, electronic consumer products, construction fittings or
telecom products manufacturingindustries
 Demonstrated functional excellence in planning and establishing a strong service network and providing
effective service support across all channel partners to ensure best n class service delivery.
 Adept in generating customer awareness on observance of appropriate operation and maintenance
parameters. Strong record of generating revenue through sale of spares / after sales service deliveries. Deft
in settling warranty claims within minimum lead time.
 Effective team leader, trainer and motivator with ability to integrate team efforts to optimize overall tam
productivity. Superior verbal and written communication skills.
Key Strength Areas
● After Sales Service ● Customer Care ● Spares Sales ● Collection ● Dealers/ Franchisee Development
● Field Service delivery ● Warranty Claim Management ● Training & Development ● Coordination
PROFESSIONAL MANAGEMENT
JAQUAR & COMPANY PVT LTD Jul 10 – Present
Deputy Manager- Customer care
Highlights of Major Responsibilities
 Managing Field serviceoperations in the stateof A.P. assumingresponsibility tomaximizesatisfaction.
 Providing leadership to a team of ASI, ASPs and service co-ordinators and monitoring their efforts t derive
highest overall team productivity.
 Setting up strong service infrastructure across the state to ensure easy accessibility to the customers.
Appointed 21 service franchisees and 4 ASPs in the state and trained them to take up market challenges.
 Organizing plumber meets, dealer meets & architect meetings in the stateas market development initiative to
faster product acceptance in the market.
 Monitoring availability of spares with regular update to ensure prompt customer services.
 Compiling data of project management consultants and initiating structured tele-calling for them to build up
effective leads. Periodically organizing service camps to provide spot resolutions of their queries / service
needs. Generating market awareness about product improvements/ modifications for improved
performance. Managing project implementation under excusive team
 Conducting periodic reviews on performance delivery under the parameters of productivity, PMC collection,
inventory, dealer satisfaction, and Customer satisfaction
 Managing part to part replacement and claim settlements within minimum turnaround time.
 Preparing/submitting MIS reports to HO on regular basis.

3. VIDEOCON Aug 2008 – Jun 2010
Area service in charge - Customer support
 Efficiently managed service operations in the assigned territory assisted by a team of service personnel.
 Provided Technical Support to the dealers and facilitated Dealer defective stock clearance.
 Authorized monthly warranty claim settlements after conducting needed verifications.
 Planned and ensured availability of adequate stocks of spares with service centers / technical franchisees.
 Conducted trainingsessions for Field Service engineers from time to timeto keep their functional skills up-to-
date. .
RELIANCE BIG TV - DTH Dec 2007 –Aug 2008
Cluster Service Head
 Driven entirefield serviceoperations in the cluster covering Kurnool, Ananthapur,and Mahabub nagar
 Managed Installations and after sale serviceoperations in the entirecluster through ISPs and Freelancers
 Appointed ServiceFranchisee (ISPs) at strategic locations for prompt customer service delivery.
 Scheduled Work Orders to deliver on time services. Submitted MIS reports regularly with on-timeupdating
KITCHEN APPLIANCES INDIA LTD. May 2006 – Dec 2007
Junior Officer (Area service in charge for Talangana & Rayalasema)
 Managed After sales service in the assigned area through the network of Franchisees, Sales & Service Dealer,
AWD’s, & branch technicians. The products serviced include Refrigerators, Air Conditioner, Washing
Machine, Micro Wave Oven, Air coolers, Food Processor and various Small Appliances.
 Carried out Rectification of Non-salable stock at Dealer counter and the branch. Provided interrupted service
support to the dealers to retain their confidence. Participated in exhibitions alongwth sales teams to promote
company’s products /AMCs.
 Successfully achieved AMC’s and Revenue target for sales of spares to service franchisees
 Prepared / submitted monthly spares part report, MIS report covering Revenue report, Expenses report, Non-
salable stock report, outstanding report & productivity report. Visited customers for free demo etc. and
earned customer satisfaction by prompt service delivery.
SERVICE FRANCHISEE OF IFB INDUSTRIES LTD. Nov 2001 – May 2006
Techno commercialEngineer (Servicing the IFB home appliances)
 Resolved customers’service/ troubleshootingissues relatingto appliances in time.
 Consistently achieved service targets and achieved 100% costumer satisfaction.
EDUCATION
 Bachelor in engineering., IIEM
 Diploma in Electrical & Electronics engineering (DEEE)
StateBoard of Technical education &Training,A.P.
 I.T.I in Electrical trade,S.B.T.E.T,A.P .
 Secondary school certificate(S.S.C), Board of Secondary Education, A.P.
Academic Project undertaken: Digital I.C Tester
Date of birth:28-11-1979
Nationality:Indian.
Marital status:Married
Permanent Address: D.no-1-244/1, Teachers Colony, Rayudupalem,Kakinada- 533003
.