1. Seema Nair
Mobile: +91 8308566100 E-Mail: seems51076@gmail.com
SEEKING ASSIGNMENTS IN:
Back Office - Customer Service / Operations / Administration
SNAPSHOT
A seasoned professional with nearly 17 Yrs of experience in customer service and operations. A Proactive
Planner with expertise in expanding services to existing clients. Proficient in managing & leading teams for
running successful process operations & backed by strong experience and the ability to understand the
clients' requirements. An effective communicator with exceptional analytical and relationship management
skills.
PROFICIENCY FORTE
Strategic Planning
 Enhancing value of businesses, particularly start-ups, through regular interaction with the top
management.
 Analysing business processes, conducting benchmarking studies / trend analysis and using various
business tools to assist in critical decision making processes.
Process Management
 Monitoring overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level.
 Mapping client’s requirements and coordinating in developing, implementing and transitioning
processes in line with the guidelines specified by the client.
Team Management
 Directing, leading and motivating workforce; imparting continuous on job training for accomplishing
greater operational effectiveness/ efficiency.
 Working on succession planning of the workforce, rendering guidance to the staff, appraising the
member’s performance & providing feedback.
 Resolving interpersonal issues & working towards a harmonious work environment.
EMPLOYMENT PROFILE
Oct’12 - Till Date at Purita Water Solutions Pvt. Ltd. as Assistant Manager-CSD & Spares
Job Role:
Sales & CSD
 Managing & Coordinating the Customer Service Department hand in hand with Service Team and
sales Team
 Responsible for Planning and managing Order Booking of Spares, Consumable, AMC, Operation &
Maintenance for both COLTCS system as well for Taprogge in coordination with Sales team for
achieving quarterly targets.
 Handling CSD revenue generation sectors of Spares, AMC, O&M & consumables right from Enquiry
stage to order confirmation, shipment follow up, material clearance, dispatching, Invoicing &
Payment follow up
 Managing Vendor Registration requirement for ongoing enquires and ensure to initiate and complete
Vendor Registration with OEM’s, EPC & End users.
 Responsible for Handling all customer queries and grievances. Ensure Allocation and documentation
of customer Feedback forms.

2.  Maintain and document Performance and completion certificate for systems installed and in
operation.
Ensure smooth functioning between Service Engineers, Sales department, Logistics department through
constant coordination.
 Assisting Company CMD & COO for coordinating with Banks, clients and vendors for smooth working of
all processes.
HR & Admin
Recruitment procedures – coordinate with consultants like Naukri & Monster for Job posting, shortlisting
candidates & coordinate and finalise the closure of the openings.
 Maintaining attendance & leave records
 Maintaining Employee records, data & related details for HR & admin purpose.
 Responsible for making policies and ensure implementation of the same.
 Coordinate and keep track for Employee welfare programmes like Mediclaim & ESIC.
 Responsible for activities like office hygiene, stationary requirement and all activities pertaining to back
office administration.
Dec’11 – May’ 12 at Draeger India Pvt. Ltd. as Contract Manager / Regional Coordinator
Job Role:
 Managing the Contracts for all over India, consisting of 5 regions (East, West, North, South & Central)
 Coordinate with sales and order fulfilment department through generation of Quotes, Order booking
& related documents for achieving monthly sales target
 Track of spares requirement through Requisitions in Requisition module in Navision & coordination
with warehouse for ensuring timely supply of the same.
 Ensure smooth functioning between Service Engineers, Sales department, Logistics department
through constant coordination
 Ensure customer satisfaction through timely Call dispatch for PPM, TSB & installations to be held at
sight
 Coordinate with Application Specialist & sales for Demo of devices as per plan.
 Ensure closure of Internal installation Orders with regular follow ups with Service engineers &
Warehouse.
 Responsible for Install base creation & edition for all the regions, Handling creation of Sales & service
Code & Bin in the System.
Aug’09 – Oct’11 at Perkin Elmer India Pvt. Ltd., Mumbai as Regional Head- Customer Care.
Job Role:
 Heading the Customer Care team for Hyderabad & Bangalore Region.
 Organize and execute daily tasks to provide an efficient and quality service to the customers through
Customer Care & Order fulfilment executive team members - through SD & SM module in SAP &
internal tool –BMS.
 Assure compliance of company policies and regulation in conducting and validating the commercial
transactions.
 Responsible for the escalation process for system and resource problems, unusual customer
requirements and emergency situations.

3. The Attainments:
 Received Award for Best Performance for 2010.
 Successfully Imparted trainings through regions for launch of internal visibility tool - BMS.
 Was Core Team Member during the launch of SAP.
April’08 - May’09 at Emphor Fzco; Jebel Ali - Dubai, as Customer support Coordinator.
Job Role:
 Ensuring customer Support through coordination with Customers, Service Engineers, Sales
department, Logistics department & various suppliers.
 Responsible for handling the Engineers schedule for proper customer support.
 Handling enquires & tenders for service related functions
 Ensure timely fulfilment of customer requirement through Stock check & on time delivery
 Worked closely with other departmental support staff to maintain high levels of customer satisfaction.
 Maintain quality check through proper documentation & supporting approvals.
Sept’06 - Jan’08 at Merchem Ltd., Cochin, as Sales assistant
Job Role:
 Coordination with Finance, Logistics and Purchase departments.
 Raising dispatch advices as per customer order through ERP.
 W ork closely with other departmental support staff to maintain high levels of customer satisfaction
 Preparation of monthly sales reports on ERP for the monthly sales meet.
 Preparation of monthly dispatch details on ERP to the customers.
Oct’01 - July’05 at Bucon Marketing Pvt. Ltd., Cochin as Manager Operations.
July’1999 – June’2000 at IIC Container Lines Private Limited., Mumbai - Back Office
Administrator.
EDUCATION
 Bachelor of Arts from Mumbai University in 1999.
 PGDCA from NIIT.
IT SKILLS
 Basics: MS Excel, MS Word, MS Access, and PowerPoint.
LANGUAGES
 English, Hindi, Marathi, Malayalam, Guajarati.
PERSONAL DETAILS
Date of Birth : 05th
October, 1976
Place of Birth : Mumbai.
Permanent Address : Prabhu Kunj, Flat no-1, Barampur,
Vasai (West), Dist: Thane, Pin: 401 202.
Present Address : B-101, Live Homes, Chulna- Bhabola Road, Vasai (west) Dist-
Thane -401202.