1. DIPANWITA MITRA
Contact: 08826899892/09711377024 / E-Mail ID: dipanwita7@rediffmail.com
Seeking a challenging assignment in Service Support / Service with an organisation of repute.
Inclination to grow and evolve into Operations & Manufacturing & Execution with multifaceted skill.
Preferably in Automobile, Manufacturing, Steel, Power, and Energy Sector.
PROFESSIONAL SYNOPSIS
 A dynamic professional with over 5 years of qualitative experience in production planning, inspection,
maintenance, quality assurance & Service Support, new projects planning, Inventory management.
 Handled projects on understanding clients’ requirements and providing sales & services accordingly.
Leading teams to ensure the accomplishment of sales & service deliverables.
 Inventory Management, KANBAN, 5 S and Kaizen.
 My biggest assets are my creativity, adaptiveness and determination to excel.
 Manpower management, mentoring, team building, and conflict resolution and facilitation skills.
 A team player with good team management skills. My analytical skills help me in delivering the
target at hand.
 Abilities in handling multiple priorities, with a bias for action and a genuine interest in personal and
professional development.
 Responsible for overall profitability of operations and accountable for strategic utilization and deployment
of available resources to achieve organizational objectives.
 Acquired wide exposure in attending to after sales complaints, maintaining Electrical & electronic
equipment’s for ensuring client satisfaction and grabbing repeat business.
CAREER SKETCH
Cummins India Ltd. Jr. Manager Field Technical Support September’2010 to Till
Date
Company Profile: ‘CUMMINS INDIA LTD’ (DBU), an ISO 9001-2000, 100% Subsidiary company of
Cummins India Ltd.-India’s leading Diesel and Gas engines Manufacturer. CIL (DBU) is a leading Customer
focused service industry providing aftermarket support of Sales and Service. Having nationwide Dealer
network controlled by Zonal and area level offices.
MAJOR ACTIVITIES:
Core Job Responsibilities:
Initiated & successfully carried out:
 Round the clock service support to clients and to dealer engineers across Northern regions as well as
West regions.
 Customer service and maintenance operations for numerous engines used for Diesel Gensets,
Automotive, Compressors, Earth moving Equipment etc.
 Marketing of products launched viz. Batteries, Acoustic, Alternators, Recon Engines, and FCM etc.
 Numerous functions leading to increase in parts sales and achievement of AOP.
 Proactive & Reactive visits to the customers, who are under comprehensive annual maintenance
contract, and on basis of their engine health condition submit quotation of required parts to customer.
 Preparing of BI for raising the proper invoice to the customer.
TECHNICAL:
Planning & Management:
 Ensuring adherence to service standards and ensuring compliance to the norms.
 Managing the escalated cases and addressing the concerns registered at a higher level.

2. Operations & Maintenance:
 Planning and effective preventive maintenance schedules of various machinery and instruments to
increase machine up time / equipment reliability; thereby accomplishing planned production targets
within budget.
 Material procurement & purchase planning, ensuring continuous supply at optimum costs. Conduct
Inventory analysis, lead-time, vendor rating and dev. with inventory verification of stock items.
 Proactively identify areas of obstruction / breakdowns and take steps to rectify the equipment’s
through application of trouble shooting tools.
 Overseeing installation, commissioning of equipment’s.
 Overseeing Contract Compliance Assurance, Warranty Management and assuring goals cum service
levels like MTTR, CCRI.
 Prepare Risk Assessment and Aspect Impact analysis to maintain 5S & OHSAS standard.
 Trained operator and dealer.
FUNCTIONAL:
Marketing:
 Handling west zone network through measures and scorecard practice. Providing them service
guidance.
 Enhancing sales by proper maintenance of products keeping quality standards in mind.
 Carrying out service marketing by converting OOF (Out of Fold) customers into fold, contracts, AMC’s
etc.
Service Support:
 Assisting in the entire service/ maintenance function & co-coordinating with the customer service
team for providing proactive maintenance solutions.
 Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response
time and faster speed of service.
 Identifying areas of improvement and recommending process modifications to enhance operational
efficiencies.
Customer Relationship Management:
 Relationship building with clients for enhanced terms ensuring continued & repeat business.
 Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as
to enhance their satisfaction levels.
 Managing issues pertaining to customer complaints and addressing grievances.
 Identifying training needs & conducting training programs for customers. Measuring client satisfaction
through interviews, feedback forms etc.
Key Achievement:-
 Active Team Member for Various Six Sigma Green Belt Projects at DBU.
 Handling 6MW power plant in Tetra Pak using 3 no’s of QSV 91 Gas (LNG) Engines, Vapour Absorption
Machine (VAM), PHEs, and Centrifugal Pumps.
 7.5 KVA (6 KW) to 2500 KVA (2000 KW) with ECP, ECPG, Power command controls.
 Brushless Generator of makes like Stamford Company etc.
 Cummins engine used for applications like Dozer, Dumper, Excavator, Rigs, and Fire Pump etc.
 Handled erection & commissioning of D.G. Sets
 Never stoppage of main assembly production line, achieved level of expertise to have proper model
mix on Site.
SCHOLASTICS
• Pursuing B.Tech from Institute Of Mechanical Engineers (IME).
• Diploma in Mechanical Engineering from Institute of The Calcutta technical school, Kolkata. In 2010.
1st
Class with Distinction (85.90%).

3. ADDITIONAL SKILLS:-
• Oracle 11i/R12 Giea, Ariba.
• Good Command over MS Office (Word, Excel and PowerPoint), AutoCAD, CNC Programming, Oracle,
Cummins PLM, Nexus, Minitab and Internet Applications
• Proficient in MS Office &, Giea 11i.
STRENGTHS
 Professional attitude towards work.
 Like to Increase Healthy Industrial relationship.
 Deep Understanding of technology with focus on business solutions.
 Good written & oral communication skills.
 Openness to learn new technologies.
Training Attended
• OHSAS Training.
• TS - 16949 awareness Training Programme for 2 Days
• YLDP Training In CIL for 4 Days. (Young Leadership Development Programme)
• HT alternator Training.
• Actively participated in workshop activities like Cylinder Head Replacing, Connecting Rod repairing, Engine
assembly and Injector & Fuel Pump Calibration/Repairing of Cummins Engine.
PERSONAL DETAILS
Name & Address : Miss. Dipanwita Mitra
Current Address : Netaji Shubhash Appartment,
Flat no-273, Pocket 1, Phase-1,
Dwarka-13, New-Delhi
Pin-110078
Permanent Address : 47/20 Ram Krishna Ghosh Road
Post-Sinthee, Dist-24Pgs (N),
Pin – 700050, West Bengal.
Date of birth : March 07th
1990
Blood Group : A +ve
Current CTC : 3.89 Lakhs per Annum
Expected CTC : Negotiable
Languages known : English, Hindi and Bengali.
Hobbies : Cooking, Watching Movies.
Date:
Place: Delhi