1. MURAD KHAN
Mobile: +91 7042492686
+91 8527441974
E-Mail: aryankh31@gmail.com
SENIOR LEVEL PROFESSIONAL
PROJECT MANAGEMENT~ STRATEGIC PLANNING ~ CRISIS MANAGEMENT
Positions in Retail/Operations with a leading gasoline dispenser Manufacturing Co.
Dec-2003 to Till Date
AN OVERVIEW
 A skilled Manager with over 13 years of experience in the areas of service and maintenances,
Business Analysis, Business day to day Operations & Business Development, customer handling and
Consultancy Services.
 Recognized proficiency in business process mapping, requirement gathering, defining the
various specifications for application implementation, and client interaction for resolving concerns.
 Able to identify business opportunities and leverage competencies to drive growth, reduce costs,
improve market positioning and strengthen bottom-line performance.
 Demonstrated excellence in steering consulting assignments like interacting with clients, managing client
challenges, providing client solutions and managing large organizational changes.
 Employed highest levels of customer service and quality control to daily management practices to ensure client
satisfaction and generate repeat business.
 Experienced with successfully managing all aspects of a Retail project including implementation, selecting, managing and
training staff; developing and managing the project budget; establishing a nd monitoring productivity goals and leading
cross-functional teams on key projects.
CHIEF TASKS HANDLED
Project Management
Customer Service Management
Complex Tender/Bid Analysis
Crises Management
Material Management
Strategic Planning
Problem Resolution
Analysis and MIS
Project Management
 Involved in providing consultancy on tenders and Project / Program Planning, Execution and Management, in tune with
the core business objectives.
 Implementation of project plans within pre-set budgets and deadlines.
 Planning various activities involving planning of resources, project expenses etc.
 Interfacing with clients for devising strategies for implementing channel management solution in Northern Region.
 Providing advisory solution to clients countries entailing estimation, requirement gathering & delivery management.
Business Analysis
 Understanding business and existing AMC tenders and designing road map for growth and development.
 Conducting feasibility and system study and coordinating with team members for system design & integration,
application maintenance, etc.
 Mapping business requirements for process enhancements and translating these requirements into functional
specifications.
Pre-Sales / Consultancy Services
 Effectuating pre-planned sales strategies for accomplishment of performance milestones.
 Understanding and coordinating client’s needs / enhancements, customization of product accordingly and consult with
technical team to provide solutions as per the delivery schedules.
 Give presentations and demonstrations to the prospective client.
 Developing and sustaining effective relations with clients to ensure repeat / referral services.

2. CAREER RECITAL
North-Senior Executive Operations with Tatsuno India PVT Ltd, New Delhi since April-2014 to Till Date
Project 1: Projects, construction and Installation.
Project Overview:
 Tatsuno Pumps is Japanese Manufacturing Company in making Dispensing units for enhancing the efficiency of retail
outlet operations and providing after sales support across India to its valuable customer on Annual contract basis for
facilitating the management of retail network. The organisational objective is to supply, install, and commission and
maintain all such equipment that are utilized in a petroleum retail station environment. In that, Tatsuno aims at
becoming the largest service provider to the petroleum companies in India and overseas for their requirement of
retail outlet equipment.
Highlights:
 Effectively managed the complete project including bidding, design, scheduling, purchasing, subcontracting, and
customer service.
 Accountable for managing all aspects of operations for 1100 Automation sites and 23000 nozzles under AMC with a 60+
Team of engineers preparing project progress reports and presentation for internal review meetings by top most senior
management staff of the company to develop short/long term organizational goals and objectives.
 Efficiently performed the tasks of conducting training for new employees to achieve performance standards.
 Assigned the tasks of generating proprietary documents like Standard Oper ating Procedures, System Manuals and
business plan.
 Attended client meetings, with follow-up plan through Minutes of Meetings and follow up with field staff across Northern
region and customer to get the assigned task completed within given time frame.
 Requirement Gathering from Customer, Work with Business Group for incorporating new feature/functionality in product
and doing Product demo to customer
 Played an active role in tender submission to clients for reviewing tender document and proposing clarifica tion or
derivations if required to customer.
 Preparing Business proposal, quotations to be submitted directly to Client.
 Handled logistics and managed various vendors for price negotiation / delivery of hardware on time for roll out of project
across region.
 Responsible for Execution
North -Regional Manager & Operation Manager with MIDCO LTD, New Delhi
since Oct’12
Project 1: Sales, collection, Operations and customer support Duration: OCT ’12 to Sept 2013.
Project Overview:
 MIDCO Pumps is first Indian Manufacturing Company in making Dispensing units for enhancing the efficiency of retail
outlet operations and providing after sales support across India to its valuable customer on Annual contract basis for
facilitating the management of retail network. The organisational objective is to supply, install, and commission and
maintain all such equipment that are utilized in a petroleum retail station environment. In that, MIDCO aims at
becoming the largest service provider to the petroleum companies in India for their requirement of retail outlet
equipment.
Highlights:
 Generating 1.30 Crores revenue per month from NR being responsible to deliver best services to all oil customers in NR.
 Handling Key customer Account across North region which includes BPCL, HPCL and IOCL in oil & Gas Industry.
 Ensuring to maintain SLA for complaint closure for AMC carried out for different oil companies in North Region.
 Accountable for managing all aspects of operations for more than 25000 Nozzles across north region with a 175+ Team.
Preparing project progress reports and presentation for internal review meetings by top most senior engineers and staff
of the company to develop short/long term organizational goals and objectives.
 Attending client meetings, with follow-up plan through Minutes of Meetings and follow up with field staff across North and
customer to get the assigned task completed with in given time frame.
 Requirement Gathering from Customer, Work with Business Group for incorporating new feature/functionality in product
and doing Product demo to customer
 Key member for coordinating ISO2008-9001 DNV Audit for Northern Region.
 Handling more than 15 campus interviews at various degree colleges technically for northern Region.
North -Operation Manager with Oilco Services (I) LTD Service Division of Midco LTD, New Delhi
April’10 to –April-12
Project 2: Retail Maintenance Duration: April’10 to -April-12.
Project Overview:
 Retail pump maintenance solution is aimed at enhancing the efficiency of retail outlet operations and facilitating the
management of retail network. Midco as the name suggest provides a focused and unified view of the entire retailing
activity. It helps you build a two pronged strategy by simultaneously focus on forecourt operations and aims at

3. enriching the transaction experience of the customers. Midco with its reliable dispensers enables oil companies to
maximize return on investments that are made in automated systems.
Highlights:
 Effectively managed the complete project including bidding, design, scheduling, purchasing, subcontracting, and
customer service.
 Accountable for managing all aspects of operations for 1100 Automation sites and 23000 nozzles under AMC with a 120+
Team of engineers preparing project progress reports and presentation for internal review meetings by top most senior
management staff of the company to develop short/long term organizational goals and objectives.
 Efficiently performed the tasks of conducting training for new employees to achieve performance standards.
 Assigned the tasks of generating proprietary documents like Standard Operating Procedures, Sy stem Manuals and
business plan.
 Attended client meetings, with follow-up plan through Minutes of Meetings and follow up with field staff across Northern
region and customer to get the assigned task completed within given time frame.
 Requirement Gathering from Customer, Work with Business Group for incorporating new feature/functionality in product
and doing Product demo to customer
 Played an active role in tender submission to clients for reviewing tender document and proposing clarification or
derivations if required to customer.
 Preparing Business proposal, quotations to be submitted directly to Client.
 Handled logistics and managed various vendors for price negotiation / delivery of hardware on time for roll out of project
across region.
 Responsible for Execution
Highlights:
 Key Client Handled:
 Indian Oil Corporation LTd, (North India)
 Hindustan Petroleum Corporation LTD, (North India)
 Bharat Petroleum Corporation LTD , (North India)
 Essar Oil LTD, (North India)
 Played a key role in managing end to end process collaborated with staff of members, financial, costing managers during
critical project milestone.
 Effectively managed annual maintenance contract to generate revenue for the company.
 Organized one-one-one and group training sessions to help staff understand different process and using system.
 Essayed a key role in generating and designing incentive reports for agent’s performance to motivate staff.
 Inducted MIS in this office and handled pre and post sales operations.
 Interfaced with clients to solve business and operations issues.
Oilco Services (I) LTD Service Division of Midco LTD, New Delhi
(Pioneer in the market of Petroleum Retail Service Sector)
Dec’2003 to –April-13
Commenced as:-
1. Customer Support Engineer Duration: Dec’03 to-April-04.
 The job responsibility includes maintenance and servicing of gasoline dispensers. Spearheaded efforts across
Installation, Commissioning and Automation of (MIDCO & TATSUNO make) Electronic Dispensers in different RO’s of
Indian Oil Company. Escalated technical issues and assuring customer satisfaction and branding of TATSUNO and
MIDCO among the customers and Customer Retention was achieved
2. Call centre in charge Delhi & Haryana Duration: May’04 to -Nov-05.
 The job responsibility includes management of resources & regular interaction with the customers.
Additional Job responsibilities include:
 As a team leader prime responsibility is to handle the team of 16 engineers to provide technical support on site
to the customers and service engineers.
 Allocations of calls to engineers & continual follow up till rectification.
 To monitor rectification of the job within specified SLA. (Service Level Agreement).
 To ensure continual improvement in corporate objective.
 Seeking prior approvals from customers for the job.
 Re-locating the engineers as & when required.
 Re-locating of spare parts as per the requirement
3. State In charge Delhi & Haryana Duration: Nov’05 to -Nov-07.
 The job responsibility includes management of resources & regular interaction with the customers. Additional Job
responsibilities include:
 To convert existing metallic pipe lines to non-metallic (UPP) Pipes.
 Target oriented sale in terms of AMC and direct sale to the customers like hose pipes, nozzles
and different spares used in dispensers.
 Sale of UPP (Non-metallic pipes).

4.  Monitoring the generation of invoices for the works executed. Timely submission of invoices.
Follow up for the outstanding.
 Monitoring tenders in various fields like electrical maintenance, AMC for dispensers, UPP etc.
 Regular visit to the customer’s office to discuss and solve their related queries.
 Weekly & Monthly updating customers through MIS for the complaints logged.
.Commenced Career
Berger Paints India Limited (Faridabad) Service Engineer Colour Bank Jul’98 to Oct’03
Servicing & maintenance of colour bank machines interface with computers/mainframes.
Involves in troubleshooting of computer hardware & software related problems.
Providing network solutions.
Installation of colour bank machines in 5 major states (Haryana, Punjab, Himachal Pradesh, Chandigarh, and Jammu &
Kashmir)
TECHNICAL FORTE
 Well versed with Microsoft Excel, PowerPoint, Access, Visio and Word.
 Operating System: Windows NT, Windows 95, Windows XP, Windows Vista and DOS.
ACADEMIA
2013 MBA in Petroleum Management from National Institute of Management Solution Delhi. Secured 71%.
1997 Diploma in Electronics & Communication from B.S.F Institute of Technology, Bangalore
Academic Attainments and Awards:
 Awarded best team member for Handling Customer for 2011 Year.
 Key Team player at various Inter school, zonal, state level cricket Tournament.
 Represented school quiz team in interstate schools tournament held at Gwalior.
PERSONAL DOSSIER
Date of Birth: 28th
August 1972.
Passport Details No: H 4668883 Valid Up to: 10-JUN-2019
Place of Issue: Delhi
Permanent Address: # B1/39, Dilshad EXT-2, DLF, Gaziabad-201005
Languages Known: English, Hindi and Punjabi