This presentation to the Orange County Board of County Commissioners provided an update on the progress for land development technology.

1. Development Services
Technology Update
Orange County BCC
April 21, 2015

2. Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary

3. Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary

4. Introduction
Department focus on permitting services
Development activity up with improving
economy
Continual streamlining efforts
Improvements to customer experience
Technology programs essential

5. Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary

6. Vision

7. Vision
Multi-phase project to integrate the
development process
Comprehensive system benefits both staff and
customers
Comp.
Planning
Develop-
ment
Review
Subdivision
Plans
Plat Review
Building
Plans
Inspections
Certificate
of
Occupancy

8. Vision
Access to information
–Shared and assessable records across the organization
–Real-time connection to development data

9. Vision
Ensure accountability
–System driven workflows
–Mandatory data capture
–Integrated workflows
• PD
• PSP
• DP
DRC
• SUB
• ENG
Plat • RES/COM
• USE
Permit

10. Vision
Improve customer service
–Better collaboration
–Complete information
–Customer relationship management

11. Vision
Better information for management
–Complete and clear picture
–Decision-making
–Resource management
–Enhanced reporting

12. Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary

13. Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer
Service
Financial
Mgt.
Analysis /
Reporting
Record
Mgt.
Process
Mgt.

14. Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer
Service
Financial
Mgt.
Analysis /
Reporting
Record
Mgt.
Process
Mgt.

15. Projects
LDMS Phase 1 – Modernization
Analyzed business operations
Consolidated systems
Automated manual processes
Integrated systems
External Agencies

16. Projects
LDMS Phase 1 – Modernization
Development Review
Engineering Review
Environmental Permitting
Site Work Permitting
Building Permitting

17. Projects
LDMS Phase 1 – Modernization

18. Projects
LDMS Phase 1 – Modernization

19. Projects
LDMS Phase 1 – Modernization
GIS to streamline routing and review

20. Projects
LDMS Phase 1 – Modernization
Document management for public records

21. Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer
Service
Financial
Mgt.
Analysis /
Reporting
Record
Mgt.
Process
Mgt.

22. Projects
LDMS Phase 2 - Streamlining
Focus on customer access to information
Additional automation
Expanded services

23. Projects
LDMS Phase 2 - Streamlining
Public access to
development records
Fall 2014

24. Projects
LDMS Phase 2 - Streamlining
Impact fee management
Automated assessment
Credit account improvement
June 2015

25. Projects
LDMS Phase 2 - Streamlining
Fast Track usability improvements
Additional registered user services
Scalability
July 2015

26. Projects
LDMS Phase 2 - Streamlining
Online permitting and project review
Application submittal
Upload and retrieve documents
Credit card payments
First service available Fall 2015

27. Projects
LDMS Phase 2 - Streamlining
Electronic plans review - permitting
Plan markup and comments
December 2015

28. Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer
Service
Financial
Mgt.
Analysis /
Reporting
Record
Mgt.
Process
Mgt.

29. Projects
LDMS Phase 3 - Planning
Comprehensive Planning
Capacity Management
Committed Land Use
Capital Improvements

30. Projects
Continuous improvement
–Business needs change
–New County policies
–Staff training & feedback

31. Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary

32. Leveraging Technology
Business has become more sophisticated
Focus on metrics and reporting
–Activity levels
–Service levels
Service Level
Reports
• Next Day
Inspections
• Timely Plans
Review
• Prompt Service
• Quality Service
Resource
Allocation
• Workload
indicators
• Balanced needs
across programs
• Cost/Revenue
• Projections
Resource
Performance
• Quantity
• Quality
• Attitude

33. Leveraging Technology
Automated reports
–Static reports
–Drill down reports
–Dashboards
–Alerts

34. Leveraging Technology

35. Leveraging Technology
Commercial Plans Review
1st Submittal - Review Goal of 21 days

36. Leveraging Technology
Commercial Plans Review
1st Submittal - Review Goal of 21 days
Review Time by Division

37. Leveraging Technology
Plat Reviews
–Establishing metrics
–Updating workflows
–Developing automated reports
Reports inform business
and ensure accountability

38. Leveraging Technology
Citizen engagement
– Public notification
application
– Development application
Project design
–Meetings with Mayor’s office, Commissioners
–Utilize website and existing application platforms
–Reviewing project/permit types
• Comp plans
• Rezoning
• Subdivision plans
• Development plans
• Site work (Clearing,
Construction Plans)
• Dock Permits
• Shoreline Alterations

39. Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary

40. Summary
Focus on customer experience
Comprehensive technology program
–Foundation work complete
–Streamlining efforts underway
–Fully integrated system
Continuous improvement
–Process
–People