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7. Process: ocp cfops compliance mgmt
- 1. Coromatic Academy Open Compute Project, Critical Facilities Operations Framework Process: Compliance Management Rev 2020-08-03 Information classification: Public
- 2. Contents • Process overview • Lessons learned / customer experiences • Final notes
- 3. COMPLIANCE MANAGEMENT OCP Critical Facilities Operations Framework
- 4. Site Operations Integration Terms & Conditions OCP CFOPS Delivery model Incidents Work Orders & Projects On-site Access Service Levels Organization KPI Monitoring & Reporting Lifecycle & Financial Mgmt On-site services Security & Access Maintenance In / outdoor FM Site assistance Site Inspection Audits and Compliance Site Management Delivery Support Service Level Mgmt Lifecycle & Financial Mgmt WO & Project Mgmt Monitoring & Reporting Governance and BCP Advisory and Benchmarking Supply Chain and Sourcing Service Desk 24/7 Incident Mgmt Team & Suppliers Capacity Mgmt & Optimization Document Mgmt Compliance Mgmt Service Improvements Asset List Border List Customer Managed Operating Center Source: OCP CFOPS 2019 v1.4
- 5. Compliance Management MindMap Overview Process Summary The aim of compliance management is to ensure that other requirements than the formal service levels are not breached. Compliance Management is used for creating, updating and issuing policies and procedures for managing compliance regarding • Regulatory matters, e.g. statutory reporting or environmental permits • Operations Framework or standards to be met • Customer site-specific requirements, e.g. Disaster Recovery training The compliance management process is aligned with the border list to ensure transparency on accountabilities and may include other topics. Source: OCP CFOPS 2019 v1.4
- 6. Lessons learned / Customer experiences “Site Operations of a critical facility in the financial sector was contracted under the condition that it should meet the requirements of OCP CFOPS and EN 50600. Advisory consultants established a jointly approved Compliance Mgmt process with an audit program that covered relevant assessment criteria for both standards. The Compliance Mgmt process required annual independent audits. These were scheduled in the Annual Planner for the site, through the process ‘Team & Suppliers mgmt’…”
- 7. Final notes • The process is used to set policies and procedures for how to manage compliance in practice. • The process relies on reporting from the process “Monitoring & Reporting” • Use Plan-Do-Study-Act to mitigate against future compliance breaches • It should not be confused with Audit & Compliance Reviews performed on site (they report findings to the process “Monitoring & Reporting”)
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