Critical Facilities Operations Process: Explanations and illustrative examples. For training videos, please visit https://m.youtube.com/channel/UCYw2fG4p7buyhJD0EYHahuQ

1. Coromatic Academy
Open Compute Project, Critical Facilities Operations Framework
Process: Indoor/outdoor Facility Management
Rev 2020-08-04
Information classification: Public

2. Contents
• Process overview
• Lessons learned / customer experiences
• Final notes

3. INDOOR/OUTDOOR FM
OCP Critical Facilities Operations Framework

4. Site Operations
Integration
Terms &
Conditions
OCP CFOPS Delivery model
Incidents
Work Orders & Projects
On-site Access
Service Levels
Organization
KPI Monitoring
& Reporting
Lifecycle &
Financial
Mgmt
On-site
services
Security &
Access
Maintenance
In / outdoor
FM
Site
assistance
Site Inspection
Audits and
Compliance
Site Management
Delivery Support
Service Level
Mgmt
Lifecycle &
Financial
Mgmt
WO & Project
Mgmt
Monitoring &
Reporting
Governance
and BCP
Advisory and
Benchmarking
Supply Chain
and Sourcing
Service Desk
24/7
Incident Mgmt
Team &
Suppliers
Capacity
Mgmt &
Optimization
Document
Mgmt
Compliance
Mgmt
Service
Improvements
Asset List
Border List
Customer
Managed
Operating
Center
Source: OCP CFOPS 2019 v1.4

5. Indoor/outdoor Facility Management
MindMap Overview Process Summary
Facility Management services comprise Space & Infrastructure and People &
Organization services.
The aim of indoor and outdoor facility management (FM) is to enable the site
to be managed at normal status by handling specific services under
controlled conditions, i.e. scheduled, budgeted and approved.
Gaps in Facility Management can shorten the life expectancy of the site,
cause incidents and failures or prevent access to the site, e.g. lacking snow
removal. Incorrect procedures could lead to health and safety risks or
compliance violations, e.g. ineffective pest control.
When FM services are performed within building constructions, these are
split between services performed within the Net Floor Area (NFA) and those
performed outside the Net Floor Area.
Source: OCP CFOPS 2019 v1.4

6. Area and space measurement in FM
Source: Kara, Abdullah & Cagdas, Volkan & Isikdag, Umit & Turan, Bulent. (2018). Towards harmonizing property measurement standards. Journal of Spatial
Information Science. 2018. 10.5311/JOSIS.2018.17.412. (The image is part of a larger representation)

7. Lessons learned / Customer experiences
“When we decided to have separate service providers for regular cleaning and
technical cleaning it was very important for us to clarify which parts within the
Net Floor Area of the building should be covered by which type of cleaning.
By relying on the commonly accepted definitions we could take the floor plans
and simply map out our Primary Area and Technical Areas, where we wanted
the high-end technical cleaning to be performed, while regular cleaning was
kept for Circulation Areas, Amenity Areas and Partition Walls and all areas
outside the Net Floor Area.
Five years ago we would not have been able to clarify to our different
suppliers who was responsible for which areas, and the Border List would have
been very much open for interpretation…”

8. Final notes
• Border Lists are critical to ensure that all areas are
serviced and no gaps exist
• Do not underestimate the value of clearly defined
Facility Management KPIs and service levels, e.g.
meeting Health & Safety standards or automatic
triggers for snow removal to ensure access to a site
• On-site works should always include updating and
finalizing related documentation and service records

9. Questions?
coromatic.com