USM Business Systems is an IT services company that has been in operation since 1999. It provides a range of IT services including implementation, support, and upgrades for ERP applications like SAP, as well as analytics, cloud, mobility, and big data services. The company follows SEI CMMI level 3 processes and has over 500 employees in offices across the US and India. It aims to be a stable, scalable IT partner for its clients through experienced resources and proven delivery models.

1. Enterprise Solution & Data Management
Group
Corporate Overview

2. Agenda
2© 2015 USM Business Systems
 About Us
 Service Offerings
 Governance & Monitoring
 Our People
 Case Studies

3. 3© 2015 USM Business Systems
About US

4. USM at a Glance
4© 2015 USM Business Systems
Operations Since 1999
Clients 100+ and growing
Employees 500+
HQ in Chantilly, VA
Offices across US and India
• IT Services division of USM
• Focus on IT service delivery
using onsite-offshore model
• Offer IT Solutions for
business needs
• Well established technology product for the data
integration industry
• Eliminate excel based mapping and provide ETL
conversion and code automation
• Automate manual processes in
o Metadata management
o Pre-ETL source-to-target data mapping
o ETL conversion and code automation

5. Service Offerings
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6. ESDM
Assessments
Implementation
Projects
Upgrades / Migration
Support
Application
Development
Engagement Levels
IT Strategy/
Roadmap
Onsite/
Offshore
Shared Pool
Support
Work Package
T&M /
Fixed Price
Delivery Approach
ESDM – IT Services division of USM
24*7 Operations
Best Practices
Service Coverage
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7. Service Offerings
SSocial
MMobile
AAnalytics
CCloud
Core Apps
ERP
75%
Of organizations have now adopted SMAC framework for their current and
future IT needs. Our service offerings are designed to facilitate your IT needs in
this area
100%
of organizations are using some ERP
application and this is our core area of
expertise
•Implementations
• ERP - SAP
•Upgrades / Migrations
•AMS Engagements
• SLA Based
• YOY Productivity gains
•Suit to need Application
Developments in multiple platforms
•IT Consulting / Strategy formulation
•BI / Analytics
• ETL (Informatica, Talend, SAP, Others)
• Data cleansing and Governance
• Data visualization and discovery - Tableau / QlikView / Other tools
•Big Data
• Migration to Big Data platform
• Integration of Structured and Unstructured data
•Mobility
• Apps aligned to your Mobile strategy
• Manage enterprise mobility
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8. Core Apps – Implementation & Support
AMSERP - SAP
• End to End Implementations
• Upgrades
• AMS
• Integration with other Apps
• Project / Program Management
Offerings
• SAP ERP
• HCM / FICO / MM / SD / WM
• SAP CRM / SRM / SCM
• Basis
• BI
CoreERP
• In memory computing (SAP
HANA)
• Cloud computing
• Mobility
• RFID / EDI / IDOC
Applications
Key Statistics
Team Size (Small to Large)
Ticket Volume (Low to high)
Duration of Engagements (Multi year)
Mission Critical Applications - Yes
Engagement Model (FP, T&M, SS)
Performance
SLA Compliance & Tracking 100%
Levels Supported L1 - L4
Priority tickets handled P1-P6
KT Duration
1 ~ 12
wk
Productivity
Knowledge Management
Innovation
YOY Productivity Gains
Quick Ramp Up
Diligence
Transition
Stabilization
Continuous
Improvement
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9. Implementation Support
and Migrations
BI / AnalytiX DS
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Strategy Formulation
• Organization data and information
management strategy
• Roadmap for BI strategy
• Health assessments
• Platform / Tool evaluations
• Organizational deployment and
user empowerment strategy
Data Integration
• Data Modeling /
Architecture
• Metadata Management
• Data Quality Mgt
• Data Governance
Data Storage
• Data Warehouse / mart
• Master data storage /
staging
Data Delivery
• Reporting / Dashboards
• Data mining
• Analytics Applications

10. Mobility Solutions
End-to-end services to plan, design & deploy an effective
enterprise mobility strategy for your business.
Strategy & Consulting
Effective & sustainable
enterprise mobility strategy.
Software & Integration
Deliver apps that are aligned with
your mobility strategy.
Managed Mobility
Plan, design, deploy, manage &
maintain enterprise mobility.
63%
51%
50%
43%
Cost Saving
Productivity
Employee needs
Competition
Why are
Organizations
adopting Mobility
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11. Big Data Offerings
Transformation
• Configure Big Data
• Platforms – Hadoop
• Perform Migration
• POC
Strategy Consulting
• Structured Vs Unstructured data
• Capacity Planning
• Migration Strategy
• Training – Hadoop
• Infrastructure Strategy
• Performance Engineering
Managed Services
• Monitoring
• System monitoring
• Performance monitoring
• Backup
• Recovery
• Tuning
• Analytics
• Incident Management
• Version Upgrade
• Security
• Reporting
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12. Governance & Monitoring
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13. Governance Model
Weekly Status Report
Weekly Metrics, planned
activities, issues, plans
for next week
Monthly Status
Report
Monthly Metrics, planned
activities, issues, plans
for next month
Relationship
Navigation
Committee
Manage the relationship
between Client and ESDM
Issue Resolution
Issue Management
Senior
Executives
Engagement
Manager
Client
Executive
Team
Client
Manager
Steering
Committee
Center
Of
Excellence
Onshore Team Offshore Team
Client
PM
Helpdesk, Application
Owners / Analysts,
Third party vendors
Activities/Tasks
Onsite Developers
Team
Task
Monitoring
& Control
Offshore Developers Team
Activities/Tasks
Project management
Project Status Issue Management
Offshore
Leads
Client Team
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14. CMMi Level 3 Organization – Process driven culture
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 Processes are well documented and described in
the form of Standards, Procedures, Tools and
Methods
 Provide framework for benchmarking
 Better Project Management & Governance
 Adoption of newer technologies in quicker time
 Seamless Onsite-Offshore model

15. A few of our clients…
Healthcare Education
Retail BFSI
Others Government
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16. Employee Focus
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17. Recruitment Process
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18. HR Practices
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19. Training & Development
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Organizational
Training
Need Base
Training
Proactive
Training
Consultant Specific
Training
Role Based
Training
Human Capital Development
Resources with 15 to 20 years of
training experience.
Track training needs and the
trainings provided
Trainings programs prepared by internal faculties, if
required, external faculties are invited.
Training Tools
Classroom
Trainings
Hands-on
Activities/
Exercises
Business Process
Workshops and
Documentation
On-line Guides Technical
Discussion Forums
Trainer
Workshops
Material
Soft SkillsManagerial
Functional /
Domain
Technical

20. To Sum Up…WeOffer……..
Established since 1991
Skilled Resources
Ability to Scale
Global presence
SEI CMMi Level 3 processes
Diverse Clients
YouGet…….
A Stable IT Partner
Most advanced IT systems
Seamless Ramp up / down
Matured delivery models
Proven methodology
Experience in all verticals
20© 2015 USM Business Systems

21. 21© 2015 USM Business Systems
USM Business Systems
Tony Andre (703) 263-0855
tonyd@usmsystems.com