Downloaded 39 times
Uploaded byAmbareesh Kulkarni
Professional Services Automation
The document outlines issues related to inconsistent tracking of service projects and multiple systems for data collection, leading to poor visibility of project profitability and delayed billing. It proposes implementing a PSA system to streamline operations, improve project management and forecasting, and enhance overall business intelligence while reducing resource strain. The implementation costs are detailed, along with a project timeline for transition and data migration.
More Related Content
Similar to Professional Services Automation
Professional Services Automation
- 1.
- 2. 2 Problem Statement • Service Projects/Deliveries Tracked Inconsistently • Data collected in multiple systems • Consultancy Schedule System • SharePoint • Microsoft CRM • Spreadsheets • Undocumented Procedures • Poor usage of current systems/tools • Poor visibility of Project profitability • Delayed Billings and Revenue Recognition • Inadequate procedures for communicating service deliveries to A/R • Procedures require that Services understand complex billing/revenue recognition rules. • Billing and Collecting Expense Reimbursements from customers is difficult
- 3. 3 Problem Statement(contd.) • Inaccurate Service Revenue Forecasting • Inability to track service deliveries relative to billing/revenue status • Lack of procedures to capture planned service deliveries • Can’t reconcile planned service deliveries with actual results. • Reporting • Difficult to report on individual projects due to having to pull metrics and KPI’s from various sources • No method to define KPI’s • Inaccurate revenue and expense reporting • Multiple Resources currently required for operations-management & reporting • Caroline Update various systems and spread sheets, resource scheduling • Jelena Month end billing. • Barry Month end Management reporting. • Matt Microsoft Project Server Manager
- 4. Why implement aPSA System • Develop process consistency for: • Resource Management • Project Management • Project Accounting • Heighten Visibility and Predictability of Project Profitability • Accelerate Velocity of Billing and Revenue Recognition • Improve Overall Business Intelligence for Services Team • Limit the Strain on Resources – today multiple people running multiple systems to reconcile data • Improve Accuracy of Forecasting • Financial Forecasting • FTE Planning • Utilization & Realization Forecasting
- 5. Time Tracking Howmost PS Operations are typically run Expense Tracking Project Management Project Accounting Custom built tool Resource Management
- 6. PSA for unified& streamlined Operations A SaaS based decision support tool that provides one simultaneous view of the truth across all service operations
- 7. Implementation & Annualcosts Category NetSuite Functions and Features Good User Interface Very User Friendly Cost 40 Users $45,000/annum (includes maintenance) Implementation & Training $15,500 (estimated) Support SaaS offering. References Partnering Relationship Excellent Company Stability Public limited. Industry leading.
- 8. Project Scope •Eliminate Redundant Systems and Procedures • Eliminate multiple systems • Documented User Procedures and Training Materials • Procedures clearly identified to a single appropriate system • Manual Procedures for non-Standard Scenarios • Resource Management • Skills Management • Resource Assignments and Utilization • Soft commit to forecasted Opportunities • Contracts and Project Management • Proposals and Project Initiation Procedures • Service Delivery Tracking • Delivery Hours & Dollars (vs. Revenue) • Capture Contract Documents (SOW, etc.) • Status and Profitability Reporting • Service Time & Expense Collection and Management • Weekly Reporting Procedures • Pro-forma Invoice Generation • Services Department, Partners, Subcontractors 8 • Service Billing and Revenue Forecasting • Revenue Reconciliation to A/R • Services Aging Report • Capture of Planned Service Deliveries • Revenue Rules to forecast Service Revenues • Forecast Reports • Integration with SAP • Data Migration • All data effective April 1, 2011
- 9. Project Timelines JulyAugust September October November December I 2 3 © 1E 2013 Trial Complete evaluation & seek approvals to move forward Start Implementation Sign Contracts Go Live! Data Migration & Pilot Close books in Q4 using PSA
- 10.
- 11.
- 12.
- 13.
- 14.
- 15.
- 16. Supply v DemandReport – Resource Forecast
- 17. Workspaces Module -Dashboard
- 18. Dashboard – DocumentManagement
- 19.
- 20.