De-Escalation Techniques for Law Enforcement
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Sgt. Harris presents de-escalation techniques for law enforcement, including controlling one's breathing, voice, body language, and vocabulary to appear calm. Non-verbal techniques include maintaining a neutral expression and safe positioning. Verbal techniques involve active listening, acknowledging feelings without judgment, and ending the interaction safely if de-escalation fails.
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De-Escalation Techniques for Law Enforcement
- 1. De-Escalation Techniques for Law Enforcement Presented by: Sgt. Matthew Harris #5267 Columbus Division of Police Mobile Crisis Response Unit
- 2. Non-Verbal Techniques Model these non-verbal behaviors: โข Control your breathing โข Control your voice (volume and tone) โข Control your body language โข Control your vocabulary REMEMBER: Calm is just as contagious as fear or panic
- 3. Non-Verbal Techniques โข Appear calm and self-assured โข Select an appropriate location โข Maintain limited eye contact โข Maintain a neutral facial expression โข Maintain an alert posture โข Keep your hands off your gun belt (if safe to do so) โข Speak soothingly โข Position yourself for safety or cover if neccessary
- 4. Non-Verbal Techniques Positioning yourself for safety โข Be at eye level โข Stay at the same height โข Angle yourself 45 degrees โข Maintain distance โข Keep exit clear โข Always face the person
- 5. Verbal Techniques โข Disregard content, focus on calming โข Use a soft, slow and low tone of voice โข Do not interrupt โข Do not get defensive โข Respond selectively โข BE HONEST โข Empathize with feelings NOT behavior โข Do not analyze emotions โข Do not attempt to argue or persuade
- 6. Verbal Techniques Simple Listening Skills โข Listen โข Nod โข Do not interrupt โข Let them vent
- 7. Verbal Techniques Active Listening Skills โข โIโ statements โข Open ended questions โข Mirroring โข Paraphrasing โข Donโt forget body language
- 8. Verbal Techniques Responsive Listening Skills โข Acknowledging โข Apologizing โข Agreeing โข Inviting criticism โข Donโt forget tone of voice
- 9. Ending De-Escalation โข When the person has calmed down, you can then begin to address their individual situation in the same patient and professional manner that you have already displayed. -OR-
- 10. Ending De-Escalation โข The person you are working with does not respond to your efforts at de-escalating the situation and you need to end the interaction without exacerbating things or putting yourself or anyone else in harmโs way.
- 11. Ending De-Escalation โข Trust your instincts. If the de-escalation is not working, stop. It is now time to determine your next steps such as: โข Taking the person into custody โข Leaving the person in the community โข Leaving resources for the person to review at a later time โข Leaving resources for the personโs family members