This document outlines the ideal decision-making process as 7 steps: 1) define the problem, 2) determine requirements, 3) establish goals, 4) identify alternatives, 5) develop valuation criteria, 6) select a decision-making tool, and 7) apply the tool to select a preferred alternative. It also discusses conflict in decision making, defining conflict and outlining levels of conflict from intrapersonal to intergroup. Methods for resolving and managing conflict include identifying root causes, confrontation, avoiding, compromising, and forcing.

1. Decision making and
Conflict handling
By
Padma priya
Sanjay pillai
Nishith Dubey
Ananth Vasudevan

5. The Ideal Decision-making Process
STEP 1
Define the problem
STEP 2
Determine the requirements
that the solution to the problem
must meet
STEP 3
Establish goals that solving the
problem should accomplish
STEP 4
Identify alternatives that will
solve the problem
STEP 5
Develop valuation criteria based
on the goals
STEP 6
Select a decision-making Tool
STEP 7
Apply the tool to select a
preferred alternative
STEP 8
Check the answer
to make sure it
solves the problem

6. Decision Making in Today’s Environment
6
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7. Conflict in Decision Making


What is it?
Is it good or bad?

8. Conflict Defined...

What is Conflict?

An organization's approach to conflict can make it
either constructive or destructive.

Functional and Dysfunctional

Is natural and inevitable

9. Levels of Conflict

Intrapersonal or intrapsychic conflict
– Conflict that occurs within an individual
– Self Conflict

Interpersonal conflict
– Conflict between individuals
9

10. Levels of Conflict

Intragroup Conflict
– Conflict within a group that might share goals but differs
over means

Intergroup Conflict
– Conflict between different organizations, groups or
communities
10

11. Resolving and Managing Conflict





Identifying Root Cause
Confrontation
Avoiding
Compromising
Forcing

12. Thank You