1. Conflict in Decision Making
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What is it?
Is it good or bad?

2. Conflict Defined...
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What is Conflict?
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An organization's approach to conflict can make it
either constructive or destructive.
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Functional and Dysfunctional
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Is natural and inevitable

3. Levels of Conflict
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Intrapersonal or intrapsychic conflict
– Conflict that occurs within an individual
– Self Conflict
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Interpersonal conflict
– Conflict between individuals
3

4. Levels of Conflict
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Intragroup Conflict
– Conflict within a group that might share goals but differs
over means
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Intergroup Conflict
– Conflict between different organizations, groups or
communities
4

5. Resolving and Managing Conflict
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Confrontation
Avoiding
Compromising
Forcing
Collaborating

6. Thank You