This document discusses leadership skills and affective characteristics for leaders in emergency medical services. It provides guidance on understanding your role as a leader to advance institutional goals of quality care, safety, staff development, and conflict resolution. The document emphasizes understanding your audience, developing positive relationships with staff, focusing on strengths over weaknesses, and continually learning and improving. Cultural sensitivity is also addressed. The overall message is that effective leadership requires understanding others' motivations, making mindful decisions, developing trust, and embracing ongoing learning.