How to Help Managers Counter Unconscious Bias at Work
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No-one wants to be biased. However, we all have our prejudices that can manifest in the workplace. Bias can lead to someone unknowingly treating another person unfairly and cause significant damage. Jhana brings together a. Alex O'Connor, PhD., Senior Writer and Researcher, Jhana, Inc. (who together with his team spent 700+ hours researching this topic) b. Carmel Benson, Ph.D. Senior Director, Learning & Organizational Development, TIBCO Software, Inc. c. Suzanne Leung, VP of Sales, Jhana, Inc. Together they form a highly experienced group, well-equipped to talk about helping managers counter unconscious bias in the workplace. They will share insight on: 1. What's new in the world of unconscious bias 2. Insight into how unconscious bias shows up in the workplace 3. What people can do when they are faced with or have to deal with UC Bias 4. What are some of the tactics available to people when they are the target of bias
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How to Help Managers Counter Unconscious Bias at Work
- 1. How To Help Managers Counter Unconscious Bias at Work Hosted by 1
- 2. Today’s Presenters 2 Alex O’Connor, PhD. Senior Writer & Researcher Jhana Suzanne Leung VP of Sales Jhana Carmel Benson, PhD. Sr. Director, Learning & Organizational Development TIBCO Software
- 3. Agenda 1. A lay of the land: what it is, and why it’s such a hot topic. 2. Our insights on how unconscious bias impacts managers, HR and teams. 3. Q & A 3
- 4. • Outside of our awareness. • Don’t need to be endorsed to be held. • A by-product of necessary brain processes. • Difficult to control. • Can diverge from conscious attitudes. 4 Unconscious bias: what is it?
- 5. Unconscious bias: why care? • Unconscious bias affects diversity and inclusion. • Biases suppress unique perspectives. • Biases can limit you. 5
- 6. What’s new in the world of unconscious bias? • Almost 50% of all large organizations have some form of unconscious bias training. • Why is unconscious bias getting so much air time? 6
- 7. What’s new in the world of unconscious bias? 7 • What we’re seeing at organizations: • More awareness • More trainings • More research into what bias affects
- 8. What’s new in the world of unconscious bias? 8 • Increased evidence on the effect bias has on managers
- 9. Poll 1: Has your organization offered unconscious bias training or other unconscious bias resources? A: Yes or No 9
- 10. Free Ebook: Nine Things HR Should Know About Unconscious Bias 10 www.jhana.com/counterbias
- 11. Insight into: Where does unconscious bias show up for managers? 11
- 12. Where does unconscious bias show up? • Bias is everywhere, but that’s not helpful in practice. 12 • Common areas where bias shows up for managers: • Hiring • Delegating • Giving and receiving feedback
- 13. What’s the cost if managers let bias influence their decisions? 13
- 14. What’s the critical management skill? 14
- 15. What’s the critical management skill? Be more open and self- aware 15
- 16. Insight into: Ways managers (with HR support) can combat unconscious bias. 16
- 17. Three-headed approach to combating bias 1. Learn - about bias, and about your colleagues/others. 2. Disrupt processes. 3. Team up. 17
- 18. What’s the critical management skill? 18
- 19. What’s the critical management skill? Be more attuned to the people around you 19
- 20. Insight into: What can people do when they are the target of unconscious bias? 20
- 21. Poll 2: Have you ever experienced bias at work? Poll 3: If you responded that you’ve experienced bias at work, does this happen, on average, more than once a week? A: Yes or No 21
- 22. 3. Finding ways to avoid cynicism and self- defeat when bias isn’t likely to soon change. On being the target of unconscious bias 1. Dealing with ambiguity, confusion and frustration over what happened. 2. Speaking up effectively, which might mean teaming up with others. 22
- 23. What’s the critical management skill? 23
- 24. What’s the critical management skill? Being the target of bias is hard, so remember to practice empathy. 24
- 25. Q & A Jhana can help: www.jhana.com/counterbias 25
- 26. Before you go… • Management skill #1: Be self-aware. • Management skill #2: Be more attuned to the people around you. • Management skill #3: Being the target of bias is hard so remember to practice empathy. 26
- 27. Free Ebook: Nine Things HR Should Know About Unconscious Bias 27 www.jhana.com/counterbias
- 28. www.jhana.com/counterbias Help Your Managers Counter Unconscious Bias At Work 28
Editor's Notes
- Our insights: Where unconscious bias shows up for managers. Ways managers (with HR support) can combat unconscious bias. What people can do when they are the target of unconscious bias.
- Our insights: Where unconscious bias shows up for managers. Ways managers (with HR support) can combat unconscious bias. What people can do when they are the target of unconscious bias.
- All of these perspectives might resonate with some, for others, some will resonate more. Biases can keep your team from having and sharing a wide range of perspectives. Yet these perspectives can help your team's performance — and your company's bottom line. Biases can limit your expectations of yourself, holding you back in your career. Maybe there's a little voice in your head questioning whether the executive track is realistic for you — a voice that gains credibility as the years go by without you ever seeing someone upend the stereotypes that are causing you to doubt yourself. Biases are not what organizations want in their managers. The number of diversity-minded companies that take this stuff seriously and want fair, inclusive managers is growing. Biases unfairly hurt your colleagues. (We could touch on morality and fairness here). Experiences of bias compound, causing pay gaps, missed promotions, and relatively sparse recognition for certain groups of people. Affected colleagues can become less engaged, less likely to perform to the best of their abilities, and more likely to leave. Plus, being the target of bias just plain hurts, potentially taking a costly psychological toll.
- Unconscious bias always mattered, …but it’s: More obvious today We’ve hit a point where research on unconscious bias is funneling into the professional world Carmel, sounds like you were going to briefly touch on first 2 major bullets. Alex can touch on the final, 3rd major bullet – the role managers play, and why Jhana focused on them.
- Unconscious bias always mattered, …but it’s: More obvious today We’ve hit a point where research on unconscious bias is funneling into the professional world Carmel, sounds like you were going to briefly touch on first 2 major bullets. Alex can touch on the final, 3rd major bullet – the role managers play, and why Jhana focused on them.
- Unconscious bias always mattered, …but it’s: More obvious today We’ve hit a point where research on unconscious bias is funneling into the professional world Carmel, sounds like you were going to briefly touch on first 2 major bullets. Alex can touch on the final, 3rd major bullet – the role managers play, and why Jhana focused on them.
- Unconscious bias always mattered, …but it’s: More obvious today We’ve hit a point where research on unconscious bias is funneling into the professional world Carmel, sounds like you were going to briefly touch on first 2 major bullets. Alex can touch on the final, 3rd major bullet – the role managers play, and why Jhana focused on them.
- Not on slide, but we can get into how bias shows up for managers in these areas: -In-group favoritism -Overlooking others -Coloring one’s interpretation of events (e.g., biased performance appraisals).
- Not on slide, but we can get into how bias shows up for managers in these areas: -In-group favoritism -Overlooking others -Coloring one’s interpretation of events (e.g., biased performance appraisals).
- A big critical skill for managers here is openness. Openness To the idea that one is potentially biased To feedback (which can help spot biases) To data (same) To self-reflective To being deliberative
- A big critical skill for managers here is openness. Openness To the idea that one is potentially biased To feedback (which can help spot biases) To data (same) To self-reflective To being deliberative
- 1. Learn about bias. Learn more about your colleagues and expand your professional network. Unconscious biases often result from your brain taking shortcuts based on what it assumes to be true. So there is perhaps no better way to challenge biases than by learning more about the individuals you work with and different kinds of people in general. Take time in 1-on-1s to gauge people's true interests and ambitions, and add people with backgrounds different from yours to your professional network. 2. Create fair-minded processes for things you tend to do off-the-cuff. Rather than impromptu delegation, determine who's really best for the task using our Delegation prep worksheet. And to ensure you're giving the right amount and type of feedback to each team member, use our Feedback tracker worksheet. 3. Team up to disrupt bias-prone procedures at your company. For example, you could work with other diversity-minded hiring managers to find and tap new sources of diverse job candidates. What’s the critical management skill here? How can HR help support these approaches?
- What’s the critical management skill here? How can HR help support these approaches?
- What’s the critical management skill here? How can HR help support these approaches?
- Unconscious bias always mattered, …but it’s: More obvious today We’ve hit a point where research on unconscious bias is funneling into the professional world Carmel, sounds like you were going to briefly touch on first 2 major bullets. Alex can touch on the final, 3rd major bullet – the role managers play, and why Jhana focused on them.
- Probably need to start with a disclaimer on unconscious vs. conscious bias, illegal workplace behaviors, and how these tie into when employees should be reporting incidents to HR. This section will draw heavily from this piece: https://my.jhana.com/hr/overcoming_unconscious_bias/9-ways-to-deal-with-being-the-target-of-bias-at-work/ What’s the critical management skill here?
- What’s the critical management skill here?
- What’s the critical management skill here?