This document discusses communication, including that it is the basis for human interaction, a dynamic process that facilitates understanding and builds trust. It aims to develop skills for effective communication, including active listening, understanding feelings and non-verbal messages. Verbal communication includes speech and writing, while non-verbal communication confirms or denies spoken words through body language, gestures, appearance and environment. Barriers to effective communication include different perceptions, interests, expression and distractions from the environment, past experiences or hierarchy.

2. WHAT IS
COMMUNICATION
• Basis for all Human Interaction
• A Dynamic Process.
• Facilitates Understanding
• Builds Mutual Trust
• Helps Plan, Strategize, Negotiate and
Manage Conflicts.

3. OBJECTIVES
s Understanding the Communication Loop
s Practicing Active Listening
s Developing Skills for Effective Communication
s Understanding ‘Feelings” in Communication
s Interpreting Non-Verbal Messages
s Enhancing Interpersonal Effectiveness
s Giving and Receiving feedback

4. COMMUNICATION - TYPES
Verbal Non-Verbal
Oral Written Sign Body
Language Language

5. VERBAL & NON-VERBAL
COMMUNICATION
Verbal (Words): 7%
Vocal (Tone): 38%
Non-Verbal
(Body Language): 55%

6. VERBAL COMMUNICATION
 Spoken word
 Written word
 Factors influencing speech (paralanguage)
– Same words have several meanings
– Volume & Pitch
– Tone or inflection
– Emphasis
– Speed
– Pause

7. NONVERBAL
COMMUNICATION
Confirm or deny the spoken word
 KINESIS
-- Eye contact
– Facial expression
– Gestures
– Touch
– Posture and body movement
– Dress
– Lifestyle
– Material possessions

8. NONVERBAL
COMMUNICATION
 Environment and artifacts
– Room décor, design, lighting, visual aids
 Habits
– being on time/late, rushing, meal times
 Distance
- space, distance between people
 Mannerisms

9. COMMUNICATION IN
PRACTICE
 Enthusiasm
 Confidence
 Well-groomed
 Attitude
 Style & Good Posture (Poise)
 Winning Smile/Being Pleasant
 Courtesy

10. IMPACT OF EFFECTIVE
COMMUNICATIONS
 Professional Advancement
 Social Advancement
 Increased Efficiency
 Better Relationships
 Improved Work Environment
 Clarity & Transparency
 Attitude Projection
 Pleasure
 Desired Action

11. BARRIERS TO EFFECTIVE
COMMUNICATION
• Different Perceptions
• Different Levels of Intelligence
• Unmatched Language
• Different Interests
• Poor Expression
• Inattention/Distrust
• Environment – noise, space, weather
• Past Experiences
• Bad Timing
• Hierarchical Inhibition
• Rapport and Pacing

12. Categorized Barriers for
Communication
 Personal/Human
– Emotions
– Biases
– Competencies
– Perceptual variations
– Sensual abilities
 Semantic
– Word interpretation
– Gestures
– Language
– Signs and symbols
 Technical
– Geographical distance
– Mechanical failures
– Time lags