This is a quick overview of my design process which I can hardly call my own, because most of it is based on the work done by various experts in the field. I have compiled this to make it easier for anyone to get a quick overview of an end to end research to development lifecycle.
UX is way more than most people think. I believe that UX is a mindset that everyone should carry. This is how I approach UX, and think it's beneficial for everyone to know a process that works.
NOTE: This represents a talk I gave to some students embarking on a career in the UX field.
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...ResearchOps Meetup Berlin
In our spring edition of ResearchOps Berlin we will likewise talk about growing and maturing.
Our host FlixBus will give us insights into how they started UX in their organization and how they accelerated research in terms of such as their team set-up or research methods. Luky Primadani, Katja Borchert, Carolina Schomer and Pietro Romeo will provide us with use cases and how they see the next steps in becoming more UX mature.
UXPA 2021: Novel Prioritization Surveys: Opportunity Maps to Tame the NPS and...UXPA International
Despite its flaws, the Net Promoter Score (NPS) is often chosen by management for measuring customer satisfaction. Learn ways to mitigate damage from a poorly implemented NPS survey, enriching it with data that really matters to users and your stakeholders—while staying in the good graces of those bewitched by the traditional NPS:
1. What’s the NPS and how is it calculated?
2. What are its strengths and weaknesses?
3. How can you make the NPS more trustworthy and interpretable?
4. What other overall performance measures could replace or complement the NPS?
• Traditional “”Voice of the Customer”” (VOC) research
• “”Outcome Driven Innovation”” (ODI)
• “”Outcome Mapping.”” A new model that addresses the weaknesses of other approaches. Identify and measure key outcomes and opportunities, then predict how changes will impact future performance.
This presentation will be equal parts part survey design, data visualization, user needs research, and prioritization process.
This is a quick overview of my design process which I can hardly call my own, because most of it is based on the work done by various experts in the field. I have compiled this to make it easier for anyone to get a quick overview of an end to end research to development lifecycle.
UX is way more than most people think. I believe that UX is a mindset that everyone should carry. This is how I approach UX, and think it's beneficial for everyone to know a process that works.
NOTE: This represents a talk I gave to some students embarking on a career in the UX field.
ResearchOps Berlin Meetup #2 - UX Maturity - How to Grow User Research in you...ResearchOps Meetup Berlin
In our spring edition of ResearchOps Berlin we will likewise talk about growing and maturing.
Our host FlixBus will give us insights into how they started UX in their organization and how they accelerated research in terms of such as their team set-up or research methods. Luky Primadani, Katja Borchert, Carolina Schomer and Pietro Romeo will provide us with use cases and how they see the next steps in becoming more UX mature.
UXPA 2021: Novel Prioritization Surveys: Opportunity Maps to Tame the NPS and...UXPA International
Despite its flaws, the Net Promoter Score (NPS) is often chosen by management for measuring customer satisfaction. Learn ways to mitigate damage from a poorly implemented NPS survey, enriching it with data that really matters to users and your stakeholders—while staying in the good graces of those bewitched by the traditional NPS:
1. What’s the NPS and how is it calculated?
2. What are its strengths and weaknesses?
3. How can you make the NPS more trustworthy and interpretable?
4. What other overall performance measures could replace or complement the NPS?
• Traditional “”Voice of the Customer”” (VOC) research
• “”Outcome Driven Innovation”” (ODI)
• “”Outcome Mapping.”” A new model that addresses the weaknesses of other approaches. Identify and measure key outcomes and opportunities, then predict how changes will impact future performance.
This presentation will be equal parts part survey design, data visualization, user needs research, and prioritization process.
Empowering Data-Driven Marketers: How UX Research & Usability Testing Can Pos...UserZoom
As a marketer, driving loyalty through each section of your customer funnel is imperative. In the modern world, we can attribute things like smarter spending decisions, more effective campaigns, and ultimately increased customer engagement to data-driven marketing. View this webinar with Jeff Sauro & learn more!
This is a talk I gave to students of the Manukau Institute of Technology, focusing on key usability heuristics, and giving them tips on how to run their own user research or usability testing.
These set of slides will explain the importance of maintaining the user friendly features of any website. It contains statistics gathered from researches that have been already conducted and stats collected over the internet to quantitatively prove the importance of the aforementioned title.
Ten tips for creating a better survey - questions, process, and testing. Presented at UX Bristol, 15th July 2011.
This is an updated version of '10 tips for a better survey' presented at STC2011.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
User research for Product Managers - Product Tank London Jan 17Morag McLaren
As the head of product for a User Experience Research company I gathered feedback from our clients to help other product managers get user research embedded within their companies.
We talked about getting buy-in from stakeholders, getting started with UX and proving its value and also some of the common tools and methodologies involved.
The first part of a workshop on user experience surveys. Topics: (1) how to improve the questions in surveys and (2) how to assess UX using a survey.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Have you always wanted to do more UX research but thought it might cost too much, or take too much time? Learn how a few UX ers, Jodi Bollaert and Megan Schwarz, at Team Detroit (advertising) in Michigan, have used several fast & cheap web-based tools & methodologies to glean valuable user insights for digital automotive projects.
Presentation at the Netflix Expo session at RecSys 2020 virtual conference on 2020-09-24. It provides an overview of recommendation and personalization at Netflix and then highlights some of the things we’ve been working on as well as some important open research questions in the field of recommendations.
Convergent divergent thinking & wireframeprototypingPriyanka Rana
Slides talk about 2 approaches for creativity : convergent thinking & divergent thinking with examples. Also discusses the difference between prototype and wireframe along with their significance
Qualitative Options with Online Communities QuestionPro
One of the great benefits if having a community is the opportunity to run both quantitative and qualitative research. When it comes to qualitative research, there is a wide range of options, for example online discussions, smartphone ethnography, online focus groups, and depth interviews. In this webinar I will provide some tips to help you match approaches to business problems, answering questions like when should you use a group technique (e.g. Focus groups) or a solo approach (such as diaries)?
Better UX Surveys: a workshop led by Caroline Jarrett at the UCD 2012 conference in London, UK on 10th November 2012. Slides include feedback from some exercises.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This talk was given at the Sentiment Analysis Innovation Summit on how to leverage large amounts of opinions to help users make decisions. Topics include methods to abstract out opinions, opinion-driven search engine and how FindiLike Hotel Search uses some of the state-of-the-art opinion-driven decision making tools.
Key Elements for a Successful Service Analytics ProgramData Con LA
Data Con LA 2020
DescriptionThis talk will focus on providing the key elements that enable the successful roll out of a self service analytics program at any organization. I'll discuss my tenure at Qualcomm where I led a self service program there for 10 years and grew it to 500 developers, 3000 applications and 15000 end users. I'll also go over other client case studies like the California Department of Public Health and Illumina where we are developing similar self service programs and go over what works and what does not work.
Speaker
Steve Rimar, Analytica Consulting, LLC, CEO & Founder
Empowering Data-Driven Marketers: How UX Research & Usability Testing Can Pos...UserZoom
As a marketer, driving loyalty through each section of your customer funnel is imperative. In the modern world, we can attribute things like smarter spending decisions, more effective campaigns, and ultimately increased customer engagement to data-driven marketing. View this webinar with Jeff Sauro & learn more!
This is a talk I gave to students of the Manukau Institute of Technology, focusing on key usability heuristics, and giving them tips on how to run their own user research or usability testing.
These set of slides will explain the importance of maintaining the user friendly features of any website. It contains statistics gathered from researches that have been already conducted and stats collected over the internet to quantitatively prove the importance of the aforementioned title.
Ten tips for creating a better survey - questions, process, and testing. Presented at UX Bristol, 15th July 2011.
This is an updated version of '10 tips for a better survey' presented at STC2011.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
User research for Product Managers - Product Tank London Jan 17Morag McLaren
As the head of product for a User Experience Research company I gathered feedback from our clients to help other product managers get user research embedded within their companies.
We talked about getting buy-in from stakeholders, getting started with UX and proving its value and also some of the common tools and methodologies involved.
The first part of a workshop on user experience surveys. Topics: (1) how to improve the questions in surveys and (2) how to assess UX using a survey.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Have you always wanted to do more UX research but thought it might cost too much, or take too much time? Learn how a few UX ers, Jodi Bollaert and Megan Schwarz, at Team Detroit (advertising) in Michigan, have used several fast & cheap web-based tools & methodologies to glean valuable user insights for digital automotive projects.
Presentation at the Netflix Expo session at RecSys 2020 virtual conference on 2020-09-24. It provides an overview of recommendation and personalization at Netflix and then highlights some of the things we’ve been working on as well as some important open research questions in the field of recommendations.
Convergent divergent thinking & wireframeprototypingPriyanka Rana
Slides talk about 2 approaches for creativity : convergent thinking & divergent thinking with examples. Also discusses the difference between prototype and wireframe along with their significance
Qualitative Options with Online Communities QuestionPro
One of the great benefits if having a community is the opportunity to run both quantitative and qualitative research. When it comes to qualitative research, there is a wide range of options, for example online discussions, smartphone ethnography, online focus groups, and depth interviews. In this webinar I will provide some tips to help you match approaches to business problems, answering questions like when should you use a group technique (e.g. Focus groups) or a solo approach (such as diaries)?
Better UX Surveys: a workshop led by Caroline Jarrett at the UCD 2012 conference in London, UK on 10th November 2012. Slides include feedback from some exercises.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This talk was given at the Sentiment Analysis Innovation Summit on how to leverage large amounts of opinions to help users make decisions. Topics include methods to abstract out opinions, opinion-driven search engine and how FindiLike Hotel Search uses some of the state-of-the-art opinion-driven decision making tools.
Key Elements for a Successful Service Analytics ProgramData Con LA
Data Con LA 2020
DescriptionThis talk will focus on providing the key elements that enable the successful roll out of a self service analytics program at any organization. I'll discuss my tenure at Qualcomm where I led a self service program there for 10 years and grew it to 500 developers, 3000 applications and 15000 end users. I'll also go over other client case studies like the California Department of Public Health and Illumina where we are developing similar self service programs and go over what works and what does not work.
Speaker
Steve Rimar, Analytica Consulting, LLC, CEO & Founder
What is Item Banking? How does it help improve educational assessment, certi...Nathan Thompson
Item banking refers to the process of building large pools of questions for an assessment program. This is designed for the planned reuse of items. For example, suppose you publish a new exam every month, and you want about half the questions to be new. Over time, you build up a large pool of items, making it easier to assemble new forms.
Item banking also then tracks metadata about the items, such as content area, Bloom's taxonomy, results of human review, and statistics. These things are essential for establishing validity.
A powerful item banking software platform is essential to completing this process. You can't just use Google Docs! For more info, check out https://assess.com/item-banking/
Jen Vaughan will walk you through readying yourself to apply for jobs using Tableau. From what to look for in a candidate, resume and how to gain a competitive edge.
Using MS Power BI to create full, interactive reports using Brightspace Data ...D2L Barry
2019 D2L Connection: Dublin Edition
4th annual European D2L Connection; a professional learning opportunity for educators, corporate training professionals, and D2L employees.
Wednesday-Thursday, October 9-10, 2019 at O’Reilly Hall, University College Dublin (UCD)
Track 2 (User Enablement): Using MS Power BI to create full, interactive reports using Brightspace Data Sets, Robin Lawrenson, Senior Implementation Consultant, D2L
Business Intelligence (BI) comprises the strategies and technologies used by enterprises for the data analysis of business information.BI technologies provide historical, current and predictive views of business operations. Common functions of business intelligence technologies include reporting, online analytical processing, analytics, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics and prescriptive analytics. BI technologies can handle large amounts of structured and sometimes unstructured data to help identify, develop and otherwise create new strategic business opportunities. They aim to allow for the easy interpretation of these big data. Identifying new opportunities and implementing an effective strategy based on insights can provide businesses with a competitive market advantage and long-term stability.
Product Management for Startup Founders, CEOs, and CTOsChris Cera
This presentation was given to participants in the Philly Startup Leaders Bootcamp Accelerator. I have realized that many startup founders struggle with figuring out what to build, and then how to manage building it (i.e. product management and project management). This presentation is meant to be an introduction to these topics.
No doubt Visualization of Data is a key component of our industry. The path data travels since it is created till it takes shape in a chart is sometimes obscure and overlooked as it tends to live in the engineering side (when volume is relevant), an area where Data Scientist tend to visit but not the usual Web/Marketing Data Analyst. Nowadays the options to tame all that journey and make the best of it are many and they don't require extensive engineering knowledge. Small or Big Data, let's see what "Store, Extract, Transform, Load, Visualize" is all about.
Introduction to Business for Software DevelopersChris Cera
This talk tries to teach to give some basic business guidance to software developers that are considering to become freelancers, start a new company, become freelancers, or consider other options other than getting a job.
A lunch & learn session written for McGill University's undergrad Management Information Systems Association. Covers the Data Analysis spectrum (Visualization, Analytics, BI, Data Mining) and some of the Data Warehousing-Business Intelligence-OLAP work done internally at McGill.
2 hours training on Mobile UX with Farah Nuraini, Interaction Designer at Traveloka, Indonesia
45 min theory: Research, Analysis, Design solutions and Testing
+ 1h15 min of hands-on exercises with the 5 facilitators from Traveloka.
New to UX? Check out this short presentation to get a basic understanding of what you can do to your website to make sure browsers will convert to buyers.
Learn a 3 step process that will make people looking at your website, turn into actual paying customers. Despite what they may think, startups don't have an exposure problem, they have a conversion problem.
Discover the list of tools that startups can use (mostly for free) to make their ideas come alive quickly. The tools solve problems from designing, marketing, sales, team work, fulfillment to financials. Products that help from the idea stage to the product stage are included.
Growth Hacking Asia's presentation on Facebook Advertising. Learn how to set up a landing page to direct your ads to, plus the specifics of ads like lookalike and custom audiences.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
1. Crash Course on Startups Analytics
Presenter: Sik Hoe Yong
BI Lead, Speedrent
2. Background
• Education:
– University of Wisconsin-Madison, USA
– Bachelor in Business Administration
– Majors: Actuarial Science & Risk Management
• Past Experience:
– Towers Watson- Actuarial Analyst
– Easy Taxi- Head of BI
– foodpanda- Head of Ops BI
3. Objective
• Learning the basic/most useful techniques to
manipulate data
– Getting familiar with Excel/Google Sheets
– Getting familiar with some useful
formulae/features
– Explore possibilities with these tools
4. Agenda
• Brief Introduction to Analytics
• Choosing the Right Tools
• Workshop
– Microsoft Excel
– Google Sheets
– Google App Scripts
5. Brief Introduction of Analytics
• What is analytics?
• Why analytics?
• Who uses analytics?
6. Choosing the right tools
• Basic Analysis: Microsoft Excel
• Report Sharing/Automation: Google Sheets
• Data Visualization: Microsoft Power BI
• Data Crunching: SQL
• Data Modeling: R
8. Getting Started
• Download Raw Data:
– Go to http://bit.ly/ghaws
– File>Download as>Comma Separated values
– Open in Microsoft Excel
9. Microsoft Excel
• One of the most popular analytics tool
• Many one-click features
• Good for basic/simple analysis, but too slow
for massive data crunching
14. Google Sheets
• Very progressive, a lot more possibilities
– Apps Scripts, Extensions, Add-ons
– Google services
• Google Finance
• Google Translate
• But with certain limitations
There are many tools out there that helps you to visualize raw data, so you just need to click on one button and you get your analysis. But sometimes, these tools are not flexible enough to just run a simple analysis that perhaps just need one excel formula. So what we are learning today, are these small little techniques that allow you to run some quick analysis, and as you keep doing it, you will slowly learn how you can combine all these small little techniques to run a complex analysis.